We're excited to introduce today on the show Judith Bernholc, Head of Customer Success at Arkatechture, where she talks about her unique journey to sales and customer success. She shares how her approach to CS has evolved over time and provides invaluable insights into the customer journey at Arkatechture. Judith also gives us a behind-the-scenes look at how her team operates and offers up some amazing tips on how to measure customer value among other key factors. Listen in to learn more about Judith's approach toward CS in determining specific outcomes!

Meet Veronica Dasovich, VP of Customer Success at Panther. From account management and CS at Heap to leading the Global Customer Organization at Panther, Veronica talks about her journey to Customer Success. Veronica and her team achieved over 100% expansion and net retention quota for 4 consecutive fiscal quarters during her time at Heap, where she led AMs across all tiers - Commerical, Enterprise, and Strategic. She shares valuable insights on how to build a successful CS organization, highlighting the importance of delivering lifetime value to customers. She also discusses the challenges she encountered during her journey, giving listeners a well-rounded view of the CS landscape.

We had the pleasure of speaking with Brendan Weitz, Co-Founder of Journey, who shared with us his background and the initial challenges that led to the formation of Journey - a storytelling platform. He spoke about his experience with Y Combinator, his reasons for choosing it, and how it helped him grow the company. Brendan took us through his go-to-market strategy and also gave some great advice for startups on how they can overcome the challenges of product-market fit!

We are thrilled to have Santosh Sahoo, Regional VP of Customer Success at MuleSoft, a leading platform in the hyper-automation space for over a decade. Santosh shared his incredible journey coming into customer success and how he evolved over time serving the enterprise segment. He further shared how he is implementing remarkable training management processes and how they are impacting the work ethic of his team. As a support hub for the startup community, we discussed the most critical components to consider while building an enterprise solution as the biggest takeaway from the conversation. Tune in to learn more about MuleSoft and a rockstar of a personality, Santosh Sahoo.

On today’s episode, we chat with Christine Watts, Head of Client Success at Ninety. With more than three years of experience at the company, Christine takes us on a journey from her beginnings as the sole client success representative to leading a team of specialists. She provides valuable insights into Ninety's latest initiatives, including their plans for client segmentation to optimize client success management. Additionally, Christine discusses the company's partnership and growth plans, shedding light on how they envision themselves in the long run. Join us for this exciting conversation with a seasoned professional in the world of client success!

We had a blast on this episode with Robin Guldener, CEO at Nango, as he took us on the journey of how his team revolutionized API integration in software products. Robin shared how Nango got into Y Combinator and how they have been delivering exceptional value to customers with a customer-centric approach. He also gave us a sneak peek into their exciting future plans for product improvements and making life easier for engineering teams. Get ready to learn from a master in the game and stay ahead of the competition!

On today's show, we had a conversation with the brilliant mind behind the third generation of revenue intelligence, Maxwell Lu, CEO of GetPilot.ai. Maxwell walked us through his journey of creating his own startup and the challenges he faced in finding the right product. He talked about the importance of data that drives action and value, and shared his thoughts on the exponential progress of AI. He believes in being continuously prepared to be surprised by AI progress and encouraged everyone to keep an open mind about the latest AI technology. So, if you're curious about the future of AI and want to learn more about creating a successful startup, don't miss out on this episode!

On today's episode, we spoke with the mastermind behind UserGems, CEO Christian Kletzl. He shared with us his journey of pivoting and persevering in the startup world, as well as his valuable insights on customer-centricity. We learned that sometimes, even the craziest ideas can lead to success with the right approach. Christian emphasized the importance of putting ego aside and being open to advice from others in the community. He also highlighted the significance of customer success for the entire organization and gave us a sneak peek into UserGems' current goals. So, if you're ready to level up your startup game, let's dive in!

Welcome to the latest episode, where we had the pleasure of chatting with Alex Sergeev, the CEO of nGrow.ai. Alex took us on a journey from his early days working in analytics and marketing to his current role at nGrow. Along the way, he shared some valuable insights on his experience with targeted push notifications, the challenges of integration, and the lessons he's learned from his sales experience. Alex also gave some great advice for start-ups looking for acquisitions and for building strong relationships with customers in customer success. So sit back, relax, and join us for this insightful conversation with Alex Sergeev!

In this long-awaited episode, we came across John Gleeson - a thought leader in the Customer Success arena and currently the founder of Success Venture Partners, helping startup founders with post-sales operations from the ground up. Previously, he served as the VP of Customer Success at Motive, where he led the CS team from $1M ARR to $300M ARR, and also at Affinio, where he had an incredible start to his career back in 2013. John also has remarkable experience in angel investing and advising emerging startups.

Listen to the episode to learn about John's entire journey, from selling products on eBay to leading a unicorn journey at Motive and then starting his own venture fund.