Angeline Gavino, VP of Customer Success and Support at Katalon, emphasizes the importance of data-driven decisions in customer success management. Angeline discusses strategies for structuring a customer success team, creating a command center dashboard for account managers to access key data, incorporating AI and data-driven approaches, and managing support teams effectively. She talks about the need for prioritizing customer experience, setting right expectations, and continuously learning as key factors for success.

Melissa Kwan, the founder of eWebinar, shared her insights on startup ventures and building successful businesses in this episode. Kwan believes in iterating and persisting to build a successful product and aligning business decisions with personal lifestyle choices. She also emphasizes the importance of mastering marketing and sales, building authentic relationships, and incorporating a customer-centric approach. She shares her experience bootstrapping her companies and the challenges she faced while scaling customer success. Tune in to gain invaluable wisdom and practical advice from this remarkable founder.

In this episode of the Hyperengage Podcast, Kelsey Peterson, VP of Customer Success at Ashby, shares valuable insights on customer success management strategies for small and medium-sized businesses (SMBs). The discussions cover a range of topics, including the significance of data-driven hiring practices, the potential of AI integration into CRM systems, and the importance of adaptability and strong customer relationships. Kelsey emphasizes the value of investing in internal team training and education to foster business growth. Enjoy this insightful episode with Kelsey Peterson as she shares her expertise and experiences in customer success, providing valuable strategies and perspectives.

In this podcast episode, Jinal Jhaveri, the co-founder of Enable Us, discusses his journey in the tech industry and his entrepreneurial experiences. Jhaveri explains the decision to expand into other countries, particularly focusing on Latin America and the benefits of building teams in that region. The conversation explores the challenges of hiring talent in the US versus outside the US and the importance of nurturing the startup mindset. Jhaveri delves into the motivation behind starting Enable Us and highlights the significance of a centralized platform for B2B sales and buyer enablement. He emphasizes the need for automating the sales process, creating a personalized room for B2B sales, and delivering an Amazon-like experience. Sit back and enjoy this enlightening episode with Jinal Jhaveri!

In today’s episode, we chat with Mike Molinet, the founder of Thena. Mike discusses several interesting things like the challenges of finding product market fit, offers advice for starting a company, and highlights the significance of latching onto market or platform shifts. Customer engagement is crucial, and he suggests personalized documentation and leveraging AI. Community building on platforms like Slack is essential, as is establishing deep relationships with investors. Furthermore, he discusses the importance of cultivating deep and meaningful relationships throughout one's entrepreneurial journey.

In today's episode, we have the privilege of hosting Jordan Silverman, a trailblazer in customer-facing roles and marketing. From his early days at VeraCore to ascending the ranks as Chief Customer Officer, Jordan's journey is one of relentless ambition. Tune in as he shares invaluable insights on customer retention, the interplay between sales and marketing, and the transformative power of customer education and onboarding. Join us as we explore scaling teams, venturing into new industries, dismantling obstacles to success, and fostering deep customer relationships.

Welcome to today’s episode where we have a very special guest, Tushar Bansal, VP, Presales, Customer Success & Professional Services at Heap. He discusses the importance of customer success and its role in ensuring long-term business success. He highlights the challenges of disconnect between pre-sales understanding and post-sales onboarding and shares strategies for overcoming them. Personalized onboarding experiences and key metrics for measuring success are crucial in delivering value to customers. Increasing customer lifetime value (LTV) and implementing best practices for digital touch scale adoption programs are also emphasized. Striking a balance between profitability and exceptional customer service is essential. Tushar offers valuable advice for startups, emphasizing the importance of focusing on customer needs and metrics that align with business goals.

In this insightful episode, join us as we delve into the remarkable product journey of Vitally.io, guided by co-founder Jamie Davidson. With a strong focus on data centricity within customer success organizations, Jamie shares his profound understanding of the challenges that arise when scaling a company. Drawing from his previous role as a Chief Customer Officer (CCO), he passionately explains the driving force behind the creation of Vitally and highlights the strategic pivots the team has made since 2017. Gain valuable insights into the importance of data-driven approaches and the transformative power of Vitally's solutions for growing businesses.

We are joined by Marc Ray, Vice President of Customer Success at Dozuki. In this episode, we will be discussing various topics including the evolution of Customer Success, Dozuki's target companies and how they help improve processes, the framework at Dozuki, the tools and tech stack used by Dozuki, onboarding and content development, and so much more. Stay tuned to gain insights and knowledge from Marc's expertise in the industry.

Welcome to today's episode! Our special guest is Usman Asif, the CEO and Founder of DevsInc. From the importance of independent teams within a startup to the transformative power of sales calls, Usman unravels strategies for nurturing engineers, problem-solving, and fostering a culture of collaboration and communication. He provides valuable perspectives on scaling the company, the significance of having a dedicated team, and why outsourcing may not be the best option. Usman also touches upon employee success and retention, emphasizing loyalty and job security in Pakistan's job market. Discover strategies for nurturing engineers, problem-solving, and fostering a culture of collaboration and communication. Gain inspiration from Usman's experiences and learn how to pivot strategies and invest in startups that solve real problems.