Join us on this episode as tech enthusiast and founder of PropelAuth, Andrew Israel, shares his inspiring journey in the world of technology. From building platforms to supporting startups, Andrew's expertise shines through as we explore the importance of support systems, product validation, startup pitching, visual thinking, and self-serve digital products. Gain valuable insights and advice for aspiring founders in this enlightening conversation filled with wisdom and lessons learned.

Welcome to today's podcast! Today we have Rupesh Rao, CEO and founder of CogniSaaS, joining us to discuss the importance of onboarding experience and how to streamline customer onboarding in a complex organization. Rupesh shares his journey of getting started in the industry and building his way up. We dive into the problem of cross-functional collaboration and the need for metrics to measure success. Rupesh emphasizes the importance of outcome-centric onboarding and measuring success by value realization. And that's not all, we'll also cover the things that matter in driving action, commercial aspects of the business, and what's next for Rupesh and his company. Tune in to learn more!

Join us on today's podcast episode with David Eberle⁠, the CEO and co-founder of Typewise⁠, the AI-powered keyboard app that's taking the tech world by storm. In this conversation, David shares his incredible journey into Y Combinator, the challenges he faced while building Typewise, and his unique approach to text prediction API that's setting the bar high for the competition. You won't want to miss out on the valuable insights and advice he has for fellow industry professionals. Tune in now to get inspired and motivated by David's remarkable experiences!

Welcome to today's episode, where we have the privilege of speaking with Sarah Wood, VP of Customer Success at Cascade. Sarah shares her career journey and provides valuable insights into various topics, including scaling and improving customer success, investing in a new CS solution, optimizing the customer success team's role, and maintaining customer success. With her vast knowledge and experience, Sarah offers a unique perspective on these critical areas that every business needs to succeed. Get ready for an informative and exciting conversation that will leave you with actionable takeaways!

In this episode, we sit down with Tom Bachant, co-founder of Unthread, to discuss the journey of building a community-led platform. From initial networking and partnerships to the formation of the platform, we dive into the benefits offered by Unthread and the trend of community-led growth. Tom also shares insights into the current target market and plans for the future, as well as the approach for scalability for their team. Join us as we explore Unthread's journey towards building a platform for the future.

Joining us on the podcast today is Jenelle Friday, VP of Customer Success at Forecastable. In this episode, Jenelle shares valuable insights on her approach to engaging customers, and the importance of balancing data-driven approaches with a human touch. She also emphasizes the role of personal relationships in building successful businesses, the value of giving second chances, and the significance of supporting individuals along their journey towards professional growth.

Welcome to today's episode! We are thrilled to have Mateus Felini, the CEO of Datlo, join us as our special guest. With his extensive experience in GIS and entrepreneurship, Mateus is here to share his inspiring journey of creating Datlo - from ideation and investment to building a co-founder and a team. He also provides valuable insights into the crucial role of a dedicated customer success team and how Datlo provides value to the different types of companies it targets.

Welcome to today's episode! Our guest Josh Levin, Manager of Customer Success at Honeycomb, shares with us his inspiring personal journey and how he discovered his passion for customer success. He provides us with an exclusive inside look at how Honeycomb prioritizes customer success and the unique approach that sets them apart from their competitors. He also shares valuable insights into how to effectively work with other teams and strike the right balance between automation and engagement with customers.

In this episode, we speak with Brian Nicholls, VP of Customer Success & Revenue Operations at RoadSync. Brian touches on his motivation for working in customer-facing roles and how that has led him to his current position at RoadSync. He also shares valuable insights on how to hire the right people for the job and how to navigate the team around customer data to improve customer success outcomes. Tune in for an in-depth look at RoadSync's customer success operations and how CS teams can benefit in the long run!

It is our pleasure to introduce today's guest, Jeff Yeger, VP of Customer Success at PeerSpot - a buying intelligence platform that helps individuals make informed decisions on enterprise tech software and hardware. Jeff shares insights on the innovative marketing services and customer education approach that PeerSpot uses. He also highlights some of the features that the platform offers and sheds light on the major challenges that they face in a competitive market. Tune in to hear more from Jeff Yeger, a valued member of the team at PeerSpot.