ILTA Voices

The ILTA Influential Women in Legal Tech Honorees Discuss: Episode #3 - How the Client Behavior Has Changed

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Tune in for a discussion about data and the legal industry in this 25-minute podcast brought to you by the 2020 Influential Women in Legal Tech list honorees.


María Jesús González-Espejo moderates a discussion around how client behavior has changed during the COVID-19 pandemic. The featured guests are Alice Namuli Blazevic, Partner at Katende, Ssempebwa & Company Advocates and Co-Founder of The Legal Innovation Hub; and Jackie Nagtegaal, Futurist & Managing Director, Law for All.


They chatted about client buying behaviors (1:51), the criteria clients they're using to chose lawyers (9:20), how you build virtual chemistry with clients (12:40), the client journey and service touch points (15:43), and more!

Learn more about the ILTA 2020 Influential Women in Legal Tech List honorees here. 

Listen to the other episodes here:

  • Episode 1 - The Impact of COVID-19 on the Lawyer's Role
  • Episode 2 - Data, Algorithm, and Legal texts: How can we utilize them to improve justice
  • Episode 4 - Is the Pandemic Triggering Transformation in the Legal Industry?
  • Episode 5 - Future Skills of Lawyers
    • ...more
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    ILTA VoicesBy ILTA - International Legal Technology Association
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