The Inflow Experience Podcast

Today our guest is Stanton Smith, Senior Director of Consulting Services at InflowCX. We talk with Stanton about how InflowCX is helping clients realize a return on their customer experience investment, who should be involved in the contact center decision-making process, and more!

We're back! After a short hiatus, we're excited to kick off our 2022 podcast season with none other than our fearless leader himself, Ken Smith.

In this episode, we talk about Ken's journey into the contact center industry, balancing customer and partner relationships, engaging client stakeholders in a contact center evaluation, and more.

In this episode, our guest is Dave Hoekstra, Product Evangelist at Calabrio. Today's topic is all about Workforce Engagement Management or WEM. We chat with Dave about the evolution of WFM to WEM, the benefits of WEM for your agents, his call center career, and Calabrio's WEM solutions.

In this episode, our guest is Jake Butterbaugh, Vice President of Global Channel Sales at Five9. We chat with Jake about his journey into the cloud contact center space, the recent Zoom acquisition of Five9, and much more!

In this episode, our guest is Derek Resler, Zoom Phone Enablement Specialist at Zoom. We chat with Derek about the evolution of the cloud voice landscape, how Zoom became a household name during the pandemic, and what gets him up in the morning.

In this episode, our guest is Brandon Knight, VP of Advanced Solutions & Contact Center at Telarus. We chat with Brandon about his call center journey, how Telarus fits into the market, his recent move to Las Vegas, and more!

In this episode, our guest is Amy Behbehani, Director of Customer Service at Uplift. We chat with Amy about how customer needs have changed, the impact of the pandemic on the travel industry, and how Inflow supports their organization.

In this episode, our guest is Alex Lustig, Solutions Consultant at Observe.AI. We chat with Alex about his role, how Observe.AI fits into the marketplace, and how their partnerships bring value to customers.

In this episode, our guest is Alex Ball, VP of Sales at Genesys. We talk to Alex about his career journey, the growth of Genesys and the maturity of the contact center space, and the partnership between Inflow and Genesys.

In this episode, our guest is Adam Rennert. Adam came to Inflow through an acquisition of his company, PeakView, and is now the President of Inflow.  We talk to Adam about his family, the PeakView-Inflow relationship, the maturity of CCaaS, and his attitude towards helping organizations.