In this episode, our guest is Peter Hornberger, VP of Sales at Brightmetrics. We talk to Peter about his personal life, CCaaS analytics, and what metrics you should be monitoring in your contact center.

In this episode, our guest is Henry Svendblad, CTO at Company Nurse. We talk to Henry about his background, empathy in the workplace, and the digital transformation journey of Company Nurse.

In this episode, our guest is Mike Dolloff, Chief Revenue Officer at Inflow Communications. We talk to Mike about his journey into contact center, the impact of COVID-19 on the industry, and the trajectory of Inflow Communications as a company.