Drue Freeman, an investor, advisor, and board of directors at Sand Hill Angels, with a background in the semiconductor industry and more, joins #TheLounge and discusses how one can implement a customer-centric model, that Drue developed, throughout his various experiences.
Drue introduces clever, new nomenclature: "The Tao of Profibitility", something he derived from his time in Japan!
Roh and Drue go way back - and so it is interesting to see how their previous experiences together came out in this discussion.
Regardless of what your role is, or what industry vertical you are in, this episode is a must-listen, because the customer-centric approach covers not just the customer, but the very conception of the product itself to the very factories where the raw materials are being put together and everything that comes after. In effect, covering every base, from conception to consumer
The fellas look at real-world examples, fictional examples, and examples where Drue is an actual advisor for a company Roh started, called Blackbird Lab, Inc.
These examples are then tied back into the main theme of the conversation!
Drue highlights the importance of "promise", and the integrity of promises, especially in a b2b scenario, where it isn't just a one on one ordeal.
This idea of promise, which can turn ugly at times, if promises are not kept, is directly connected to some of the critical problems, Boardwalktech, Inc., is solving at the moment.
DM @infoloungepod you are interested in learning more about that, or email [email protected], with the subject header "Promises from The Information Lounge"!
The two conclude that, in essence, one can achieve some variation of a customer-centric model by applying the following emotions and ethics: Empathy and Transparency!
Till next week!
#TheInformationLoungers