In an era where customers are more informed than ever, automotive dealerships face a unique challenge: connecting with selective buyers who expect transparency, efficiency, and a personalized experience. These buyers come prepared with extensive research and high standards, meaning dealerships must be equally prepared to offer a customized experience that meets their needs.

Automotive expert Todd Caputo and CallRevu’s experts reveal data-driven strategies for understanding and engaging these discerning buyers. With CallRevu’s advanced analytics and call monitoring tools, we’ll unpack how to decode the modern buyer’s behavior, anticipate their needs, and build trust at every touchpoint.

Eric Glass & Kurt Larson aren't your typical automotive talking heads. Curious as to how? Listen to this mini episode as they break down the reason for doing this podcast, their past career choices that might seem a little odd, and why they hope this podcast is different than others.

Also, video games and comic books. Really.

In today’s competitive automotive landscape, customer experience is a critical differentiator. Join us for our next monthly live stream, where we’ll explore how forward-thinking dealerships are harnessing the power of AI to elevate customer interactions and drive better outcomes.

This session will reveal how AI-driven insights and automation are transforming phone communication, sales opportunities, and overall dealership performance. Discover real-world examples of how dealerships are using AI to:

Improve customer response times and satisfactionIdentify and act on missed opportunities

Optimize employee performance through advanced call monitoring and training tools

Enhance reputation management through AI-powered analytics

Whether you're looking to improve sales, boost retention, or elevate your dealership's reputation, this webinar will provide actionable strategies to implement immediately.

In this episode, we dive into the heart of customer experiences—literally. Join us as we talk with Katie Mares, renowned customer experience expert and author of CustomHER Experience, to explore the often-overlooked role emotions play in shaping buyer decisions and loyalty in the automotive industry.

Katie shares actionable strategies to help dealerships go beyond transactions and build meaningful connections with their customers. From designing sensory-driven showroom experiences to empowering teams to anticipate and respond to emotional cues, Katie reveals how to create loyalty that lasts long after the sale.

Key Highlights:

Emotional triggers that influence customer decisions.

The power of sensory-driven experiences in retail.

Shifting from transactions to genuine relationships.

Practical tips for empowering dealership teams.

Tune in to learn how your dealership can stand out by engaging customers on an emotional level