The Inside Track - presented by CallRevu

We’re excited to welcome you to our next Inside Track webinar session featuring a special conversation with Brock Jackson and Keri Cohen around CallRevu’s acquisition of Calldrip and what it means for the future of dealership communication intelligence.

In this discussion, Brock and Keri will sit down to talk through the vision behind the acquisition, how the combined solutions strengthen the dealership customer journey, and what dealers can expect moving forward.

In this session, we’ll cover:

• Why CallRevu acquired Calldrip and the strategy driving the partnership

• How conversational AI and communication intelligence are transforming dealership operations

• What the acquisition means for lead engagement, speed to response, and customer experience

• How automation, AI, and call intelligence can work together to improve dealership performance

• A look ahead at future innovation and opportunities for dealers

Dealership leaders don’t need more reports, they need a repeatable way to turn call insights into action. In this webinar, we break down a practical weekly management cadence for reviewing the right KPIs, identifying missed opportunities, coaching to real behaviors, and reinforcing performance through training and call scoring. Built for sales managers, service directors, and BDC leaders, this session focuses on how to create accountability and drive measurable performance gains week after week.

AI has reached a turning point. The question is no longer if you should use it – but how, why, and to what end.

In this session, CallRevu sits down with Brent Wees to unpack how conversation data evolve into predictive intelligence, and where AI becomes a powerful growth engine, or a liability, depending on how it’s applied. We’ll explore practical, real-world approaches to moving beyond surface-level AI usage, the risks of unstructured adoption, and how organizations can build intelligent systems that drive smarter decisions, stronger performance, and sustainable growth without losing the human element that matters most.

Your digital campaigns are driving leads—but what happens when the phone rings? Listen as CallRevu and Digital Air Strike unpack how to connect online engagement data with real-time call insights to create one seamless customer experience. You’ll see how smart dealers are aligning marketing, BDC, and sales teams to turn every click into a call—and every call into a customer.

In the October edition of Inside Track, the focus is on how Napleton enhances dealership performance through effective phone systems and analytics. Jack Simmons discusses the importance of leveraging data to improve appointment conversions and reduce missed opportunities, emphasizing that leadership involvement is crucial for success. The conversation highlights the role of AI in increasing call volume and enhancing customer engagement, while also stressing the need for accountability and quality in call management. A culture of performance is fostered through clear communication, real-time data, and a team-oriented approach. Ultimately, the video serves as a practical guide for turning conversations into conversions.

In an industry overflowing with data, why are so many dealerships still struggling to act on it? In this high-impact session, we sit down with Jim Shorkey KIA Wexford’s GM to explore how today’s top operators are turning insights into action—from the phones to the service lane.

We’ll break down the systems, coaching, and culture shifts that have helped forward-thinking dealers close the loop between visibility and execution. If you’re sitting on data you aren’t using—or using data that’s not driving results—this conversation is for you.

In this episode of Inside Track, Kurt Larson and Eric Glass interview Doug Horner, a prominent figure in the automotive industry known for his engaging content creation on social media. Doug shares his journey from being a reluctant social media user to becoming a successful influencer, discussing the challenges he faced, the strategies he employed, and the impact of his content on sales and brand recognition. He emphasizes the importance of transparency in the automotive industry and how his unique approach has resonated with consumers. The conversation also touches on the evolving landscape of social media, particularly the power of TikTok, and offers valuable advice for aspiring content creators.

You’ve heard the strategy—now see it in action.

In Part 2 of our Inside Track: LIVE series, we’re bringing in Tom Moore & Grant Hocking from Morgan Auto Group that put personalization into practice.

You’ll get an inside look at how they connected Tealium’s customer data engine with CallRevu’s voice intelligence platform to create smarter, more consistent conversations across the customer journey.

Hear how Morgan Automotive Group moved from disconnected data to real-time context, empowered their teams, and drove measurable gains across their stores. If you're ready to take your customer engagement strategy from theory to execution, this is the session for you.