In today's episode of the Inspire Podcast, Bart speaks with Benjamin Morgan and Jeff Angel from Centre for Crisis and Risk Communications (CCRC).
CCRC prepares organizations for their next crisis by: conducting vulnerability audits, writing and executing crisis communication plans, providing training (crisis and media) and strategic communication counsel.
Listen in to learn the rules of communication during a crisis, and how you can better connect with your stakeholders during this tough time.
Here are some moments from the conversation:
What does the Centre for Crisis & Risk Communications do?- 02:25.1
Did any of your clients prepare for this type of crisis?- 03:14.7
What are your backgrounds?- 04:48.6
Jeff's background- 04:55.9
Ben's background- 06:28.6
What changes in crisis, re: communication- 08:59.6
Dr Vincent Covello- 09:16.4
High stress needs different communication- 09:49.1
How should you communicate in crisis?- 10:17.1
KISS -- keep it to 3- 10:42.4
Modify your communications- 11:38.7
How COVID-19 is different -- the drawn out nature of it- 11:58.9
How to deal with the prolonged crisis of COVID-19- 12:37.9
Dr Kavelo's messaging templates- 12:47.4
Be caring and empathetic- 12:58.1
Follow up with conviction about what needs to be done- 14:07.6
Ben's take on CCO- 14:35.7
Alberta flood example- 14:51.2
People can only remember what they hear first- 16:50.3
Common mistakes leaders make in crisis communication- 19:07.6
Avoid absolute terms that can be subjective- 19:27.8
Loss of credibility- 20:24.8
Federal government not releasing their modeling numbers.. bad idea- 20:37.2
People can deal with tragedy and adversity better than uncertainty- 21:03.3
Doug Ford's communication on COVID-19- 21:46.5
Should the leader of the org be the chief spokesperson?- 23:40.4
Enough with the daily press conferences- 24:20.5
Advice to leaders- 25:56.6
Be sure to add value in your communications....- 26:40.5
"Stay in your laneway"- 26:58.6
Don't share for the sake of it- 27:32.9
Authentic communication- 28:02.9