The Inspire Podcast

In today's episode of the Inspire Podcast, Bart speaks with Benjamin Morgan and Jeff Angel from Centre for Crisis and Risk Communications (CCRC).

CCRC prepares organizations for their next crisis by: conducting vulnerability audits, writing and executing crisis communication plans, providing training (crisis and media) and strategic communication counsel.

Listen in to learn the rules of communication during a crisis, and how you can better connect with your stakeholders during this tough time.

Here are some moments from the conversation:

What does the Centre for Crisis & Risk Communications do?- 02:25.1

Did any of your clients prepare for this type of crisis?- 03:14.7

What are your backgrounds?- 04:48.6

Jeff's background- 04:55.9

Ben's background- 06:28.6

What changes in crisis, re: communication- 08:59.6

Dr Vincent Covello- 09:16.4

High stress needs different communication- 09:49.1

How should you communicate in crisis?- 10:17.1

KISS -- keep it to 3- 10:42.4

Modify your communications- 11:38.7

How COVID-19 is different -- the drawn out nature of it- 11:58.9

How to deal with the prolonged crisis of COVID-19- 12:37.9

Dr Kavelo's messaging templates- 12:47.4

Be caring and empathetic- 12:58.1

Follow up with conviction about what needs to be done- 14:07.6

Ben's take on CCO- 14:35.7

Alberta flood example- 14:51.2

People can only remember what they hear first- 16:50.3

Common mistakes leaders make in crisis communication- 19:07.6

Avoid absolute terms that can be subjective- 19:27.8

Loss of credibility- 20:24.8

Federal government not releasing their modeling numbers.. bad idea- 20:37.2

People can deal with tragedy and adversity better than uncertainty- 21:03.3

Doug Ford's communication on COVID-19- 21:46.5

Should the leader of the org be the chief spokesperson?- 23:40.4

Enough with the daily press conferences- 24:20.5

Advice to leaders- 25:56.6

Be sure to add value in your communications....- 26:40.5

"Stay in your laneway"- 26:58.6

Don't share for the sake of it- 27:32.9

Authentic communication- 28:02.9

In today's episode of the Inspire Podcast, Bart speaks with Arif Virani. Arif is a Member of Parliament for Parkdale - High Park in Ontario Canada.

Listen in to learn what it means to lead as a politician, and how you can do it with empathy and practicing active listening.

Here are some moments from the conversation:

Arif introduces himself - 03:17.2

How are you handling the pandemic - 04:27.3

Voice of calm, listening, responsive - 04:38.7

A non-partisan response - 05:31.7

Good listening skills - 06:11.8

People want to be heard/validated - 06:45.9

Handling strong emotions like anxiety and anger - 08:39.2

Don't stigmatize anxiety and stress - 08:55.3

Example of expressing that we don't know - 10:08.0

How are you holding up? - 10:48.9

Advice for leaders in any organization during this time - 12:06.0

Be available for communication - 12:36.0

Don't shy away from conversations -- even if you don't have the answers - 12:46.8

Being honest with team - 13:13.0

Communicating that things CAN change! - 13:32.3

Sharing good-news stories! - 14:09.2

Where to follow/find Arif online etc. - 16:30.1

Where to get health information - 17:09.2

In today's episode of the Inspire Podcast Bart Egnal speaks with Trina Boivin. Trina is Vice President of Leadership Assessment & Development at Optimum Talent, a company that collaborates with leading organizations to recruit, develop, engage, retain, and transition talent.

Listen in as they discuss what team effectiveness looks like, and how leaders can intentionally form it.

Here are some moments from the conversation:

Defining high performing teams - 04:01.9

Learning agility - 05:21.7

Feedback - less event based and more experience based - 07:07.9

Speed - and leveraging mistakes - 07:45.7

Story that illustrates how lack of accountability costs a lot - 10:21.7

The costs of poor communication - 13:08.2

A change in mandate and operating model - 14:27.3

The difficulties of going 'virtual' - 14:41.9

Strategies for building trust virtually - 15:22.7

Changing norms with remote working - 16:49.7

Dealing with new team members - 17:24.0

How to integrate new people - 19:41.1

Advice to leaders - 21:11.9

Servant leadership - 21:45.6

Get to know your people better - 23:36.3

Where else can people go for resources - 25:45.3

In today's episode of the Inspire Podcast. Bart Egnal interviews Howard Forman. Howard is a professor of Diagnostic Radiology, Public Health, Economics & Management at the Yale School of Management. He's been a voice of pragmatism and realism through this crisis. 

Listen in to get a better understanding on what the next 6 months will look like in North America concerning the virus, along with what leaders should & shouldn't be communicating to their teams. 

Here are some moments from the conversation:

About Howard Forman - 02:29.3

How did you become a public voice for COVID 19? - 03:15.2

What is the next month going to look like? - 06:17.3

What does the 6 month forecast look like? - 08:20.8

How does Canada's response look? - 09:39.1

Advice for leaders - 11:07.0

What should leaders be communicating to staff, employees and customers - 13:01.2

Recommended news and info sources - 15:40.6

In today's episode of the Inspire Podcast, Bart Egnal speaks with Scott Evans. Scott is the General Manager of Edelman, Toronto.

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Edelman's signature piece of IP is called the "Edelman Trust Barometer". This annual trust and credibility survey remains the most robust exploration of trust across business, government, NGOs and media, gathering perspectives from more than 34,000 respondents in 28 markets.

Listen in to learn how trust can be built as a leader, specifically in this uncertain and challenging time.

Here are some moments from the conversation:

What is Edelman - 02:38.0

Research on "Trust" - 03:54.5

Edelman Trust Barometer - 04:04.1

Trust around the world - 05:03.4

2017 collapse in trust - 05:15.9

Polarization based on class - 05:34.8

Canada has a huge class gap - 06:06.3

Worries of the general population - 06:31.7

Leader's role in building trust - 07:01.4

People are actively craving leadership - 07:13.7

Signing on to more than shareholder value - 08:12.0

Are business leaders truly committed to this? - 08:43.9

Technical experts more trusted than CEO - 09:29.1

Setting the vision - 09:56.7

Leadership team needs to lead by example to make vision work - 10:04.1

Bridging connections with leadership and employees - 10:42.3

How to start building trust in an organization - 11:11.6

A good CEO - 12:03.0

Edelman's values - 12:35.0

Scott's personal values - 13:10.2

Example of CEO with clarity of values - 14:04.8

STARBUCKS EXAMPLE - 14:14.7

What do leaders do with their values? - 16:40.2

PAYPAL example - 17:03.8

NBA EXAMPLE - 18:12.0

Risks of value-based leadership - 19:17.6

Misalignment with values - 20:30.0

Crucial to align action with values - 20:59.5

Pressure of transparency - 21:41.2

Edelman's role for CEOs - 22:04.7

Building community trust - 23:23.0

Interactions - 23:31.5

UNILEVER EXAMPLE - 23:51.3

Affordable housing initiative EXAMPLE - 25:32.6

What can employees do? - 28:03.2

Speaking up internally - 28:22.1

bringing up issues where value = action don't match - 29:40.8

Parting thoughts - 31:06.9

In today's special episode of the Inspire Podcast Bart Egnal sits down with leaders from CN, to share experiences and insights that will help advance the goals of gender equity.

Bart, and the CN panel discuss the barriers to equity that exist today, what women can do to speak up, be heard and be recognized, the role of men as allies, and what organizations should do to create inclusive environments.

The panel:

Janet Drysdale - Vice President, Financial Planning

Diane Lewis - Senior Manager

Mohit Bhat - Head of Enterprise and Digital Architecture, Tech strategy, R&D

Rachelle Glazier - Chief Mechanical Officer

Here are some moments from the conversation:

Introducing Bart - 05:47.9

Bart begins discussion - 07:06.0

Introductions - 08:19.7

Some stats on gender equity - 12:00.4

CN's stats on gender equity - 13:33.7

Comparing CN to other Canadian Companies - 15:09.7

Why improve gender equity? - 15:39.6

Stats on the benefits of inclusion - 16:30.6

Why is progress so slow in the industry? - 17:10.6

Barriers for women - 18:59.4

Women of colour - barriers - 21:32.9

Advice from successful women at CN - 23:03.9

Mistakes for women to avoid - 29:42.5

The role of the organization in promoting inclusion/diversity - 33:19.7

"Diversity Debt" - 34:16.7

Setting targets - 38:11.5

Competing for talent - 39:56.6

Tipping point -- 30% - 40:29.4

Tangible things that need to change for women to thrive - 41:20.9

How to be a great ally - 45:55.8

Hiring outside of your comfort zone - 51:20.8

Closing thoughts - 53:28.1

This year’s International Women’s Day theme is #eachforequal, and in today's podcast episode we're talking about what it takes to push for a more gender equal world. To get the dialogue going we are proud to present a panel discussion about this years IWD theme with employees of The Humphrey Group.

On the panel are: Cynthia Ward, Vice-President, Shalyma Cambridge, Associate, John Wright, Senior Associate and Kanchan Prinsloo, Consultant.

Highlights include:

Intro 01:36.9

Statistics on women and equity 02:54.0

Shalima Cambridge Introduces herself 04:08.7

Cansha Prinslew Intro 04:44.8

Cynthia Ward Intro 05:05.3

John Wright Intro 05:37.9

Barriers to equity 06:24.6

What has changed in 20 years? 06:58.7

What hasn't changed in 20 years? 09:21.8

Stuck in entry-level management 09:50.6

Shalima talks about her experience with barriers 10:22.1

Intersectionality 11:38.4

Women of colour 12:05.2

Stats on women race income 12:38.5

how taking the stage has changed 13:12.9

New level of complexity - inclusive leadeship 14:22.1

Solutions -- what can women do 14:50.1

Imposter syndrome 15:12.9

Cansha how taking the stage helps 16:03.4

Cynthia on mentoring 16:56.7

Self belief 17:25.2

networking 17:52.2

John - something that on men's involvement in inclusion ved in 18:27.6

The imperative to advance equity 19:05.7

Thoughts on 'allyship' 21:21.3

lead with curiosity and assume best intentions 22:48.3

Organizations role in society 23:11.6

Thoughts on the future.... 25:48.0

The messiness of these topics 30:50.6

Listen in as they talk about gender equity, collective individualism, and how we can push for more inclusive workplaces.

Learn more about The Humphrey Group's Diversity and Inclusion programs here: https://humphreygroup.com/diversity-inclusion-programs

In today's episode of the Inspire Podcast, Bart Egnal speaks with Cam Hicks. Cam is Corporate Vice President - Human Resources and Communications at Teleflex.

Listen in to understand the power of values, and how it's integral in crafting your company culture.

Here are some moments from the conversation:

Define "a value"?- 05:48.6

Four key values- 06:53.4

Building core values in your company- 08:50.4

Challenges of getting to the key values- 10:03.2

How to use the values to achieve corporate goals- 11:58.9

Decentralized decision making- 12:27.2

Mergers and Acquisitions- 14:19.8

Finding core values congruence- 15:09.4

Corporate social responsibility- 17:50.1

Join act with purpose- 18:18.7

Values through adversity- 20:21.8

Handling layoffs- 21:34.3

Bart talks about the risk of being hypocritical when being values-based- 24:55.9

Advice about building authentic values-based organization- 27:58.7

Recognize the critical importance of culture- 28:27.1

How to deal with values-mismatch- 30:42.6

In today's episode of the Inspire Podcast, Bart Egnal speaks with Nouman Ashraf. Nouman is an Assistant Professor at the Rotman School of Management teaching within the Organizational Behaviour and Human Resource Management streams. His focus is on enabling innovative and inclusive practices within organization life.

Most organizations understand the importance of a diverse workforce. But diversity without inclusion isn't enough. Listen in to see how you can build a more inclusive workplace.

Here are some moments from the conversation:

Gender in the workplace 03:33.1

Getting identities to intersect 04:36.1

Organizational phenomenology vs Lingo Bingo Game 04:54.8

Just changing language doesn't move the needle on inclusion 05:10.4

Inclusion by design 05:35.9

Leadership work is people work -- if you can't love them, you can't lead them 06:25.9

Seeing others as worthy of growth and development 06:49.8

Difference can get in the way of seeing potential in people 06:58.4

Mere tolerance - not engagement 07:32.8

The power of 'voice' and the space for agency to be real 07:50.7

Inclusive organization -- everyone's story matters 08:16.8

You can't be what you can't see 09:58.3

How inclusive is the current workplace? 12:11.9

How to measure 'inclusiveness' 12:41.6

Who's at the table, in different roles and tasks 13:04.2

What is "talent" 14:07.6

What does a 'leader' look like? 14:40.1

Consulting with companies about inclusiveness 16:21.1

The business case for inclusiveness 17:36.1

Where do you start building inclusiveness in an organization 20:33.3

How to lead on inclusiveness 22:50.8

How does the inclusion imperative intersect with strategy? 24:08.2

Empathy -- not with idea or person, but experience 30:02.1

Grace is excellence performed casually 37:06.6

In today's episode of the Inspire Podcast, Bart Egnal speaks with Tom Shepansky. Tom is a co-founder of Rethink - an independent creative agency.

In a business defined by turnover Tom and his two co-founders have gone the distance.

Listen in to learn the importance of shared values and beliefs in creating a world class advertising agency

Here are some moments from the conversation:

The success of Rethink- 03:27.6

New Book- 04:02.2

Long partnership at Rethink- Shared leadership model- 05:04.4

3 Principals of leadership at Rethink - People, Product, Profit- 06:19.9

The need for shared values and beliefs with partners -09:09.8

Succession at Rethink- 10:02.0

Getting through tough economic times- 13:38.5

Protecting the core business- 14:33.9

Ownership transition- 18:16.9

The rewards of calculated risk-taking- 19:26.3

Getting the right leaders in place to open new markets- 20:42.4

Letting people go....- 21:08.2

What's most important in leadership?- 22:49.3

The need for authenticity- 23:10.4

Biggest communication mistake?- 24:02.9

How to inspire the next gen?- 24:51.4

A principal is only a principal until it costs you money- 26:04.7