Yogendra Goyal, EXL Service's vice president and head of insurance sales, says its integrated suite of services around outsourcing and transformation is fundamentally improving clients' operations.

Elizabeth Couchman, senior product manager of underwriting solutions at RMS, says the Underwriting Toolkit helps insurers assess the risk of specific locations for a range of natural hazards and bridges any disconnect between portfolio management and underwriting.

Brian Hardgrove, director of Business Development at ImageRight, talks about how its electronic content management system encompasses everything that's in digital content, and how that can benefit insurers.

Gordon Gaar, CGI's vice president for Global Insurance Sector Strategy, says CGI can do everything except take risk, including claims management, policy administration, fraud prevention, statistical and regulatory reporting services, and document management and print and mail services.

Tap Johnson, president of TAPCO, says its service model for 1,000 classes of business reduces the quoting and binding process to a five-minute phone call.

Jonathan Kost, senior vice president, Claims & Commercial Solutions Group, at MSB, says the company's smart systems results in decreased loss-adjusting expenses, higher customer satisfaction and increased productivity.

Randy Wheeler, managing director at Aon, says its new iVOSc Carrier Edition is designed to help property and casualty insurers transform data into actionable business intelligence.

Karen Fettig, director of Legal eXchange Product Management, says a comprehensive legal spend management program includes the receipt of electronic and paper invoices, automated validation of billing guidelines and advanced data tracking for reporting.

Paul Gange, vice president of U.S. Sales & Marketing at Audatex, talks about how company software systems are not only making the claims process easier for auto insurers, but are providing insights that are helping them make better decisions.

Doug Sinclair, a partner at Atlantic Information Systems, says completion of online training courses can lead to the adoption of better project management — and a dramatic decrease in the frequency and the size of budget and schedule overruns.