The ITF Flowcast

Whatup, Flowmies?!? We have a fun Flowcast today as we have Adrian Dominguez of Master Window Cleaning Professionals in that Bay Area of California coming in and shooting the breeze with Gabe. They talk about their favorite squeegees and rubbers, keeping good relations with local competitors, and what its like to go from working for someone else to running your own show. There is also a great conversation about customer loyalty and how the old saying Kevin Hargis likes to share, "Customer satisfaction in worthless. Customer loyalty is priceless", is absolutely true. It's a great conversation between two experienced guy that you will enjoy. Flow on!

What up, Flowmies?!? We have a potpourri of wisdom sprinkled upon us as guest host Joel Lamb talks with long time industry presence, Paul West. As a former president of the IWCA and personal mentor to Joel, they get into the nitty-gritty of construction clean-up and water-fed pole safety. They also talk about effective marketing and what its like to run two businesses at the same time, with one being very far away. Lots of good advice and valuable knowledge flowing here, so you don't want to miss it!

Whatup, Flowmies? Have you ever felt overwhelmed with the million ways that your customers can reach you? Don't you wish you had a way to streamline that process? Today we get to talk to Amber Jones, designer of the Home Pro Portal and we get deep into backend customer service and how that impacts the organization and time efficiency for your company. Since Amber is expecting (Yay!) we also talk about the challenges of being a "Momtrepreneur" and balancing the needs of family & business, She also shares about her struggles with anxiety as a youth, what coping skills worked for her, and how she has managed to limit anxiety's influence as an adult. You don't wanna miss this!

What up, Flowmies? This week we have a treat for you! Martha Woodward, Co-founder of Quality Driven Software, well-known public speaker, and lecturer on company culture stops into the Flowcast to drop some knowledge. We talk about leadership styles: which ones should we avoid and which ones excel. We touch on strategies for conflict resolution among your employees, and we discuss the right way to incentivize your crews without breaking the bank. A TON of valuable info that you don't want to miss!

What if you didn't depend on the money you made from cleaning windows? How would that affect the way you looked at your business? That's what we find out when we talk with Chris Simmons of Window Cleaners of Brandon out in Brandon, FL. We talk about how goals change when window cleaning is a "side hustle" and how he has formed his business to fit a specific niche in his life. Its a unique point of view that is not often talked about and it may make you look at your own business just a little but differently. Enjoy! 

Whatup, Flowmies?!?! We have a super interesting interview today. Melody Edwards, formerly of Renew Window Cleaning in Hatfield, MA in on to talk about add-ons, branching out, and expansion of your business. However, the true value of this interview is in how she copes with and uses her ADD in her business. She shares strategies and things to avoid doing as an owner with ADHD/ADD and how working with the way your brain thinks rather than against it can free up your entrepreneurial mind. You're not gonna want to miss this!

Whatup, Flowmies?!?! Have you been frustrated when you are trying to get a good action shot or selfie to post on your social media or website and you just can't get one that you like? Well, this week we are interviewing professional photographer Meagan Getz on the Flowcast and she has a ton of tips on how to get the right lighting, poses, and background to help you make a stupendous first impression with potential customers. We also have a really great discussion on how young entrepreneurs can avoid the problems that seem to dog new business owners, why a lack of focus and determination may be the hidden anchor keeping them from succeeding, and what veteran business owners can learn from what's important to the new generation of employees. It's a really informative interview that you don't want to miss!

Whatup, Flowmies? We have a special IWCA-heavy podcast to get you in the mood for the upcoming IWCA Convention next week! Host Gabe Gutierrez gets to speak with new president, Greg Reid, about his journey into the window game (high-rise, anyone?), how he got "off the glass" and grew his business, and how his reluctant journey into the IWCA has lead to a passion for the organization. BONUS: He breaks some news about an upcoming program that IWCA members and non-members are going to want to know about. You might need to listen to this episode twice to get all the juicy details. Flow on!

What up, Flowmies? We have a great interview lined up for you this week! We get to speak with Allison Hester, a writer for the window cleaning (& power washing) industry for over two decades. She talks about the changes that she has witnessed over the years, the challenge of capturing them on paper, and the journey of going from writing for other magazines to running her own online publication, EClean Magazine. She also shares the challenges of being a mother who must balance secular demands with the responsibility of raising children with special needs. Its a very touching and fascinating interview. Flow on!

What do you do with decades of experience and a great personality? You teach others, of course! Join us as host Joel Lamb talks with John Lee, world renown water fed expert as he discusses his years in the industry, his time with WCR, and how you aren't getting enough use out of your microfibers. Flow on!