The JEMS Report: How a Timid Soul Found Purpose in EMS Service

 

Eric Chase sits down with Jeffrey Hammerstein, a retired paramedic with over 40 years of experience in Wake County (NC) EMS. Jeffrey shares his journey from a fearful, shy child to a confident frontline responder who found meaning in offering reassurance and care during life’s most critical moments. He discusses the emotional toll of EMS work, the challenge of balancing professional detachment with genuine human connection, and the importance of vulnerability in healing. Jeffrey also explores the necessity of building transparent relationships with the community and media, emphasizing that EMS is about people first—not just procedures.

 

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