For their quarterly discussion of all things managed IT services, Keypoint Intelligence’s Anne Valaitis and Carl Schell catch up on recent developments and what dealers need to know about the space as 2023 comes to a close. Their conversation potpourri touches on Unified Communications-as-a-Service, cybersecurity, what happened at our Office Document Technologies conference, and a teaser of some of the IT research we have planned into early 2024.

Join Keypoint Intelligence’s Anne Valaitis as she sits down with Chris Perry of Agile Cybersecurity Solutions (ACS) for this second podcast in our ongoing series around cybersecurity. With a multitude of endpoints to manage and monitor, organizations need to know why asset management is so important and how it’s critical to protecting an entire digital ecosystem—and Perry has the answers to the questions you’re already thinking of.

Deborah Hawkins, Group Director of Keypoint Intelligence’s Workplace Group, speaks with Kousuke Ito and Angie Tinto Hamood of Ricoh USA about how print infrastructure can be modernized to become more sustainable. Their discussion spans rising consumer awareness, Ricoh USA’s dealer and education program, recycling, post-consumer recycled (PCR), and many other innovations in the company’s portfolio.

Keypoint Intelligence’s Carl Schell is joined by Jack Rodman and Jolene Shaughnessy of Marco to discuss the mega dealer’s strategy around M&A and how culture play a huge role in the process and integration of combining two entities. From the vantage points of corporate business development and human resources, respectively, Rodman and Shaughnessy dissect the organization’s approach to acquisitions and its most recent acquisition.

This year marks the 20th anniversary of Cybersecurity Awareness Month, and what better time than now to prepare for October! Join Keypoint Intelligence’s Anne Valaitis as she sits down with Carlos Fernandes, Founder and CEO of Agile Cybersecurity Solutions (ACS), to discuss how businesses could and should protect themselves, the latest threats and what to do about them, and the role everyone plays in keeping our digital world safe.

Tori Miller Liu, CEO of AIIM, and Craig Laue, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence’s Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the  AIIM Showcase and Strategy Summit (October 3-4) and the benefits of an AIIM membership.

Milner’s Tom McMahon, President and General Manager, along with Juan Santos, Regional Sales Director, sit down with Keypoint Intelligence’s Carl Schell to talk about the company and its trajectory in the future. The conversation spans office and production print, managed IT, changes the organization has made and will be making to drive success, and plenty of other topics—all to get to the heart and soul of Milner the company.

Mark Davis, Analyst at Keypoint Intelligence, sits down with Canon Europe’s Pierre Meurice and Ryan Stewart to investigate the important topic of how buyer personas can influence purchasing patterns. Their discussion spans the fast-moving borderless world of B2C and B2B across social media, adjusting for cultural differences in the expansive EMEA geographic region, and how to engage with customers on their unique journey.

In the Keypoint Intelligence 2023 IT Decision Makers (DMs) survey on digital transformation (DX), over 80% of IT DMs from Western Europe and the United States said that it going 100% paperless in the next five years is attainable. Deborah Hawkins and Lee Davis of our Office Group speak to the feasibility of the paperless office, along with how the state of DX is impacting the scanner industry.

Keypoint Intelligence’s Anne Valaitis and Carl Schell sit down again to talk about managed IT and cloud services, framing much of the dialogue around our Advisory Service research and deliverables. Here they discuss IT in Europe, Anne’s panel session on unified communications at the BTA National Conference in Boston, and more, closing with a bit about the Pitt-WVU rivalry—all fun stuff to be sure!