A strong revenue cycle starts with the right setup. In this HelpDesk episode, Dr. Erin Stubblefield walks through practical Revenue Cycle Management (RCM) steps chiropractors should take at the start of the year to reduce denials, improve cash flow, and stay compliant.

From front-desk eligibility verification and deductible collection to critical Medicare ABN updates and denial trend analysis, this episode covers the must-do actions that protect your practice financially and reduce audit risk. A proactive RCM strategy doesn’t just improve profitability, it safeguards your practice all year long.

⁠⁠⁠Watch the full video on KMCUniversity.com!

Are your chiropractic assistants listed as providers in your EHR? That seemingly harmless setup choice could create serious compliance issues. In this HelpDesk episode, KMC University explains why only licensed providers should hold provider status in systems like ChiroTouch, and how to properly use the scribe feature to keep documentation accurate, compliant, and defensible.

⁠⁠⁠Watch the full video on KMCUniversity.com!

The Report of Findings (ROF) is one of the most powerful, and most overlooked moments in a chiropractic practice. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the four essential components of an effective chiropractic Report of Findings and explains how this critical conversation impacts patient understanding, retention, financial clarity, and long-term care acceptance.

⁠⁠Watch the full video on KMCUniversity.com!

As the year comes to a close, it’s the perfect time to review your compliance foundation. In this HelpDesk episode, Dr. Erin Stubblefield walks through a practical year-end chiropractic compliance checklist, covering ABNs, documentation, coding, and financial policies. So you can enter the new year confident, compliant, and prepared.

⁠Watch the full video on KMCUniversity.com!

Routine office visits don’t require the same depth of documentation as an initial evaluation, but they do need the right details. In this HelpDesk episode, Dr. Erin Stubblefield breaks down the difference between an initial visit and a routine office visit through the lens of an “episode of care.”

You’ll learn how to use SOAP notes effectively, what payers expect to see in your subjective and objective findings, and how to document functional progress without slowing down your workflow. Whether you're refining your documentation or training your team, this quick overview will help keep your notes compliant, efficient, and clinically meaningful.

Watch the full video on KMCUniversity.com!

Strengthen Your Chiropractic Documentation Before an Auditor Does

Struggling to streamline your notes or clarify medical necessity in your charts? You’re not alone, and you’re not without support. Join KMC University and expert compliance educator Dr. Colleen Auchenbach for a fast-paced, actionable training that demystifies the essentials of chiropractic documentation.

Whether you’re refining your initial visit templates or improving your daily documentation flow, this webinar gives you the foundational strategies every chiropractic practice needs. Walk through the complete patient chart lifecycle, from intake to discharge, and learn how to document with clarity, purpose, and confidence.

⁠Watch the full video on KMCUniversity.com!

For chiropractic practices, understanding the distinction between fraud and abuse and how the new codes can increase your vulnerability is vital to compliance.

Watch the full video on KMCUniversity.com!

Artificial intelligence is everywhere, but is it HIPAA compliant? In this HelpDesk episode, healthcare IT expert Jill from Easy Tech Compliance breaks down what chiropractors need to know before using AI tools in their practice.

Learn how to protect patient data, confirm vendor compliance, and understand your shared responsibility when integrating AI with your EHR system. Jill explains how HIPAA applies to AI services, what new security rules are coming, and what steps you should take to stay compliant.

⁠Watch the full video on KMCUniversity.com!

Overpayments happen in every chiropractic practice—but knowing exactly what to do with them can protect you from compliance trouble. In this HelpDesk episode, we break down the 60-day overpayment rule, how to identify who the credit belongs to, and the right steps for returning funds to patients or insurance companies. Learn how to use patient credits as a recall opportunity, work with insurers on credit handling, and avoid costly mistakes that could put your practice at risk.

⁠⁠Watch the full video on KMCUniversity.com!

Get real-world answers from the chiropractic compliance and reimbursement experts. Each episode features KMC University specialists tackling documentation, billing, Medicare, and HIPAA challenges that real practices face every day.

Learn how to simplify compliance, reduce denials, and keep your chiropractic office running smoothly and confidently, one episode at a time.