The Leadership Heart Podcast is where bold innovation meets conscious leadership. Hosted by Sandra J. Horton, this podcast explores the human side of leading in a rapidly changing world where emotional intelligence, sustainable leadership, and meaningful impact matter more than ever.
In this episode, Sandra is joined by Keyonna Taylor, Customer Success Strategist, speaker, and CEO of Key Focus Group, for a thoughtful conversation on visibility, presence, authentic influence, and building meaningful relationships in today's evolving professional landscape.
Together, they explore:
• Self Discovery — understanding identity, confidence, and the importance of leading from authenticity rather than performance
• Change Readiness — navigating visibility, professional evolution, and relationship-building in rapidly changing environments
• Sustainable Impact — creating meaningful influence, fostering community, and leading with intentionality and connection
This conversation explores the importance of leadership presence, human connection, and showing up intentionally in both leadership and life.
Join us for an inspiring and grounded conversation on conscious leadership, authentic influence, and creating impact through relationships and presence.
BIO:
Keyonna Taylor is a founder, strategist, and execution partner known for turning vision into velocity. As the founder of Key Focus Group, she leads a Results-as-a-Service (RaaS) approach that helps companies drive retention, expansion, and customer outcomes without adding internal overhead.
With a background spanning customer success, growth strategy, and operational design, Keyonna partners with CEOs, Chief Customer Officers, and revenue leaders to align strategy with execution. Her work supports organizations across technology, healthcare, life sciences, and insurance as they scale customer experience and post-sale growth.
Known for combining strategic clarity with hands-on execution, Keyonna helps leadership teams translate innovation into measurable business impact. She is a strong advocate for elevating the voice of the customer in executive decision-making and building systems that deliver lasting value for both businesses and the people they serve.
Through Key Focus Group, she works alongside leadership teams as a trusted partner in building scalable, customer-centered growth.
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OTHER RESOURCES & HOST DETAILS
Sandra J. Horton, MA (Leadership), is a Global Leadership and Change Strategist, Executive Coach, and host of The Leadership Heart Podcast. As Founder of Activate Success Edge™, Sandra helps leaders navigate complexity, transformation, and change through conscious leadership, emotional intelligence, and sustainable leadership practices.
With expertise in healthcare leadership, change management, and executive development, Sandra creates thoughtful conversations that explore the human side of leadership in an evolving world.
Sandra is also the creator of The Presence Lab™ and the Executive Leadership Architecture™, focused on helping leaders lead with clarity, grounded authority, and sustainable impact.
