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Customer Experience became one of the main differentiators to set your organisation apart from the competition. However, many companies struggle to deliver even acceptable results in this area. It is time to improve. Niels Brabandt interviews the international Customer Experience Expert Nienke Bloem.
Your guest: Nienke Bloem / [email protected]
Your host: Niels Brabandt / [email protected]
Is it a fact that everyone is offended today? Or is it just a feeling which some people have to defend their unacceptable and outdated or discrimination views? Ilja Grzeskowitz took a risk. He is middle-agenda, white, heterosexual, cis-gender...and he publicly spoke up about and against discrimination. Did that go well? You will find the answer in this episode.
Your guest: Ilja Grzeskowitz / [email protected]
Your host: Niels Brabandt / [email protected]
One statement can cause tremendous harm to you, your company or your organisation. The recent past has shown again that most leaders have very little awareness of which statements are acceptable and which are not. Niels Brabandt offers help and solutions in this episode.
Warning: real-world examples may be disturbing for listeners. Listener's discretion is advised. This episode is not suitable for listener younger than 18 or 21 years.
Your host: Niels Brabandt / [email protected]
The idea of Sustainable Employment is new to many employers. Paul ter Wal works for leading business schools and is an international expert of the subject matter. In this interview with Niels Brabandt, he shares his expertise with us.
Your guest: Paul ter Wal / [email protected]
Your host: Niels Brabandt / [email protected]
Why did the new eLearning tool fail? Why is our innovative change project not running well? Why do some leaders have committed people in their department while others struggle to meet minimum productivity criteria? Niels Brabandt discusses this important topic this week's episode.
Your host: Niels Brabandt / [email protected]
Which way is the right one when it comes to Social Media and PR? International consultant and expert Ogopoleng Mushi answered Niels Brabandt's questions in this interview.
Your guest: Ogopoleng Mushi / [email protected]
Your host: Niels Brabandt / [email protected]
Once more, pseudo-experts think that it is appropriate to give (unsolicited) advice on presidential speeches and more. Many of these people never presented a single time in any relevant position. However, the show self-confidence and offer easy solutions in a complex world. Of course, their tips never work. How to find content which helps you? Niels Brabandt shows excellent as well as bad examples and give specific advice on what you should do now.
Your host: Niels Brabandt / [email protected]
Is it still possible to sell in these days? If so, how am I able to succeed in sales when I often not able to meet people in person? Andy Preston, the international sales expert, took the challenge and answered Niels Brabandt's question.
Your guest: Andy Preston / [email protected]
Your host: Niels Brabandt / [email protected]
Corporations often claim that their ideas and principles should be applied in politics. Is it possible that politics and the free economy learn from each other? If yes, in which areas and how? If no, why not? Niels Brabandt discusses the topic in the newest episode.
Your host: Niels Brabandt / [email protected]
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