Your AI is sitting idle until you prompt it. Mica's is monitoring Product Hunt at 3:50 AM, parsing podcast guest lists overnight, and routing qualified leads to the right rep before his SDR team even logs in.

Mica is the founder and CEO of Amplemarket, the consolidated go-to-market platform now used by thousands of sales and GTM teams globally. Built in San Francisco, Ample Market combines a signals layer, a contact and business data engine, and a multi-channel engagement stack — email, LinkedIn, and calls — into a single platform. With its new MCP and agent layer, it's quietly become one of the cleanest demonstrations of agentic sales in market today.

In this conversation with LeanScale co-founder Anthony Enrico, Mica walks through live demos of agents doing actual GTM work: pulling conference sponsors from a logo grid, parsing Twitter followers from a screenshot, building enriched outbound lists from a Claude prompt, and triggering bulk SDR connection requests from a Telegram message. Then the bigger conversation — why outbound is alive and well when done with context, why the productivity gap inside GTM teams is about to widen dramatically, and why the smartest sales leaders are spending their AI gains on velocity, not headcount cuts.

WHAT YOU'LL LEARN

The "Lego pieces" framework for designing your own agentic GTM stackWhy scheduled tasks put you in the top 0.1% of AI users in sales todayHow to chain Claude with an MCP to go from screenshot to sequenced outbound in one promptThe two-agent pattern: research agents handing work to engagement agentsHow a 3:50 AM Product Hunt agent quietly routes qualified launches to the right repThe Telegram message that triggers connection requests across an entire SDR teamWhy outbound isn't dead — and the 40/40/20 channel mix proving itThe "what would you give a smart intern?" heuristic for designing agentsHow LeanScale uses AI internally without firing anyoneWhy market pressure (not AI itself) keeps reps employed as productivity scales

CHAPTERS

00:00 — Cold open02:00 — What makes Amplemarket the GTM AI stack04:00 — The Lego pieces framework for agentic GTM08:00 — Skills + scheduled tasks: the AI adoption tier ladder09:30 — Demo — Pulling podcast attendees in one prompt12:30 — Demo — Mapping VP Sales at conference sponsors15:30 — Demo — Parsing a screenshot into a sequenced list20:30 — The two-agent pattern: research + engagement25:00 — Truly per-prospect personalization (not first-name swaps)28:00 — The Telegram + Hermes follow-up workflow31:00 — The top 0.1% — scheduled tasks that run while you sleep33:30 — The 3:50 AM Product Hunt agent40:00 — One Telegram message, bulk SDR connection requests42:30 — Is outbound dead? The 40/40/20 channel data47:00 — What the next 12 months actually look like for GTM52:00 — The ceiling has been ripped off53:30 — Wrap

ABOUT THE GUEST

Mica is the founder and CEO of Amplemarket, a consolidated go-to-market platform that combines a signals layer, contact and business data, and multi-channel engagement — email, LinkedIn, and calls — into a single stack now powered by an MCP and agent layer. Used by thousands of sales and GTM teams globally, Ample Market sits inside its customers' CRMs, owns their channels of communication, and increasingly runs the work itself. Mica builds out of San Francisco and is one of the clearest voices on what agentic GTM actually looks like in production today.

ABOUT THE LEANSCALE PODCAST

The LeanScale Podcast is the show for GTM operators building the next generation of revenue infrastructure. Hosted by Anthony Enrico, co-founder of LeanScale.

▶ Learn more: https://www.leanscale.team▶ Follow Anthony on LinkedIn▶ Follow Mica on LinkedIn

#RevOps #GTM #AI #AIAgents #Outbound #B2BSaaS #SalesAutomation #Amplemarket #MCP #FutureOfSales #LeanScale

Outcome-based pricing is the buzzword of the year. Walk into any RevOps conference and three speakers will tell you it's the future of B2B SaaS. Roee Hartuv, who has redesigned pricing inside companies on both sides of the Atlantic, says it's a trap for almost everyone trying to adopt it.

Roee spent four years at Winning by Design — the firm that built the Bowtie model — leading the revenue architecture team and teaching their flagship course to operators globally. A year and a half ago he made a sharp call: of every GTM lever an operator can pull, pricing and packaging produces the fastest and biggest results. So he walked away from being a generalist and now works on nothing else.

In this conversation with LeanScale co-founder Anthony Enrico, Roee breaks down the order of operations every founder gets wrong (start with packaging, not price), the three-question test that decides whether outcome-based pricing actually fits your business, why traditional SaaS companies bolting AI onto seat-based models are quietly bleeding money, and the validation journey that lets you reprice your most important customers without losing them.

WHAT YOU'LL LEARNWhy pricing and packaging is the most overlooked growth lever in B2B SaaSThe order every founder gets wrong: why packaging comes first and price point comes lastWhy outcome-based pricing is a trap for horizontal AI products — and the three-question test that decides whether it fits youHow to design packaging around jobs to be done instead of feature bundlesThe complexity budget — why your ACV determines how complex your pricing can beHow AI flipped SaaS unit economics and what to do about cost-to-serve you can't measureThe $40M bootstrap story: how AI launched on a seat-based model nearly killed a profitable companyHow to make usage-based pricing palatable to CFOs who hate unpredictabilityThe validation journey that lets you reprice your biggest customers without losing themWhy pricing and packaging should be revisited every product or sales cycle, not every five years

CHAPTERS00:00 — Cold open + intro01:42 — Why pricing is the most overlooked growth lever in B2B04:27 — Why you start with packaging, not pricing06:18 — Packaging by jobs to be done vs. by features07:16 — Why the price point matters least in B2B09:20 — The complexity budget framework10:46 — How AI broke SaaS pricing economics15:51 — The $40M bootstrap company that bled out on AI17:50 — Why outcome-based pricing is a trap for most companies22:47 — Roee's three-question test for outcome-based pricing26:10 — Designing usage-based pricing CFOs will accept31:12 — Building packaging around jobs to be done in practice34:41 — The validation journey: repricing without losing customers37:50 — How often you should revisit pricing42:24 — How to work with Roee + wrap

ABOUT THE GUESTRoee Hartuv is a pricing and packaging advisor based in Berlin who works with B2B SaaS and AI companies on both sides of the Atlantic. He spent nearly four years at Winning by Design — the firm that pioneered the Bowtie model — where he led the revenue architecture team and taught their flagship revenue architecture course to operators globally. Before consulting, Roee spent more than a decade in software sales, from solution engineer to sales leadership. A year and a half ago, he narrowed his focus exclusively to pricing and packaging after seeing it consistently produce the fastest and biggest results of any GTM lever.

ABOUT THE LEANSCALE PODCASTThe LeanScale Podcast is the show for GTM operators building the next generation of revenue infrastructure. Hosted by Anthony Enrico, co-founder of LeanScale.

▶ Learn more: https://www.leanscale.team▶ Follow Anthony on LinkedIn▶ Follow Roee on LinkedIn

#Pricing #SaaSPricing #B2BSaaS #GTM #RevOps #AI #OutcomeBasedPricing #UsageBasedPricing #WinningByDesign #LeanScale

Your board thinks the niche you picked is targeted. Gary Frazier thinks it's still millions of customers wide — and that's why your brand awareness is zero.

Gary Frazier is former chair of the Department of Marketing at USC's Marshall School of Business, where he led the department twice across three decades. He's spent fifty years teaching, consulting with founders and Fortune 500 operators, and serving as an expert witness in over 120 legal cases on marketing strategy and channels. His latest book is "Marketing and Channel Management for Low Brand Equity Firms."

In this conversation with LeanScale co-founder Anthony Enrico, Gary unpacks why most founders' niches are five orders of magnitude too broad, why the layered SDR-AE-CSM sales org is on its way out, why the C-suite stopped trusting the CMO around 2000, and what marketing needs to do to take its seat back in the AI era.

WHAT YOU'LL LEARNWhy the "junior market" and almost every niche you've named are still millions of customers too broadThe brand awareness test Gary uses to know if a niche is small enough to actually winWhy founders overinvest in demand and underinvest in brand — and the consequence three years laterThe single principle Gary says companies violate more than any otherWhy the layered SDR-AE-SE-CSM sales playbook is fragile, expensive, and on its way outWhat unique knowledge salespeople need when customers can self-research everythingWhy marketing professors stopped teaching marketing management around 2000 — and what that did to CMOsThe real reason finance and the founder no longer trust the CMO with budgetWhy Gary believes the pendulum is swinging back toward marketing in the AI era

CHAPTERS00:00 — Cold open + intro02:36 — The brand-awareness test for whether your niche is too broad04:08 — The "junior market" trap — and the sorority strategy that fixes it07:05 — Run your business like you'll own it forever10:45 — The riches are in the niches12:32 — Why founders overinvest in demand and underinvest in brand15:37 — How do you know if you're investing enough in brand?18:58 — Principle #1: most companies are chasing too many customers20:01 — From SDR-AE-CSM pyramids to flat sales orgs22:52 — Why salespeople need knowledge customers can't get elsewhere25:20 — Experienced reps, more authority, fewer layers30:06 — Tiering territories by rep seniority31:36 — Why marketing lost its influence after 200034:22 — Why the C-suite stopped trusting the CMO37:32 — Marketing's comeback era in the age of AI41:25 — The case for formal higher education44:57 — What universities need to do differently48:31 — Learn from your successes too, not just your mistakes

ABOUT THE GUESTGary Frazier is former chair of the Department of Marketing at USC's Marshall School of Business, where he led the department twice across three decades. He earned his DBA from Indiana University in 1979 and has spent five decades teaching, researching, and consulting — with a focus on channels of distribution, brand equity, and sales force management. He has served as an expert witness in over 120 legal cases and authored work with Cambridge University Press and Springer Nature. His latest book codifies 21 principles for small and mid-sized firms trying to build awareness from zero.

ABOUT THE LEANSCALE PODCASTThe LeanScale Podcast is the show for GTM operators building the next generation of revenue infrastructure. Hosted by Anthony Enrico, co-founder of LeanScale.

▶ Learn more: https://www.leanscale.team▶ Follow Anthony on LinkedIn▶ Follow Gary on LinkedIn

#Marketing #BrandEquity #GTM #RevOps #B2BSaaS #CMO #CRO #NicheMarketing #USC #LeanScale

Most people spend their careers climbing toward the CEO seat. Alex Wakefield sat in it — and then chose to go back to being a Chief Revenue Officer. On purpose.He made that move to AcuityMD, the commercial platform for the med tech industry, when it had fewer than 20 customers and roughly $2M in ARR. Four years later, the company serves more than 500 customers, has scaled past $50M in ARR, and just raised $80M at a near-billion-dollar valuation.

In this conversation with LeanScale co-founder Anthony Enrico, Alex breaks down what go-to-market actually looks like at every stage of that climb — when to bring in RevOps (and why he waited too long), how to avoid the overhiring trap that quietly kills sales teams, what’s really building pipeline now, and why he believes the biggest barrier to AI adoption isn’t skill — it’s a mental model. Two operators who came up through the details, going deep on how modern go-to-market gets built.

WHAT YOU’LL LEARNWhy a CEO would choose to go back to a CRO seat — and the math that makes it smartHow go-to-market has to evolve at every stage from $2M to $50M ARRWhen to bring RevOps into your org — and the data foundation most teams skipThe productivity formula for knowing when to hire more reps (and when to stop)The hidden second-order cost of overhiring your sales teamHow to hire in a specialized vertical — and the one common denominator that predicts successWhy AI makes software easier, not harder — and how to break the “AI-first” mental wallWhat’s actually generating pipeline now: curated outreach, dial pickup rates, and videoWhy in-person events are still one of the highest-ROI plays in go-to-marketHow to break from operations or RevOps into sales leadership and the CRO seat

CHAPTERS00:00 — Cold open + intro01:45 — Why a CEO chose to go back to CRO03:59 — Scaling go-to-market from $2M to $50M ARR08:06 — When to bring RevOps in (and why he waited too long)11:01 — The formula for when to hire more reps13:50 — The hidden cost of overhiring sales16:21 — Hiring in med tech: the real common denominator19:59 — Why AI makes software easier, not harder26:04 — Who holds the keys? Decentralized AI vs. RevOps control30:27 — What’s actually building pipeline now34:04 — Are in-person events back?36:07 — The biggest challenge after an $80M raise39:58 — The mental wall of “AI first”44:08 — Operator to CRO: the career through-line51:13 — How to break from RevOps into sales leadership

ABOUT THE GUESTAlex Wakefield is the Chief Revenue Officer of AcuityMD, the commercial platform for the med tech industry, which recently raised $80 million at a near-billion-dollar valuation. Alex joined when the company had fewer than 20 customers and roughly $2M in ARR; today AcuityMD serves more than 500 customers and has scaled past $50M in ARR. His path to CRO is anything but typical: he began in the Navy’s supply corps, moved into global supply chain and logistics operations at IBM, got pulled into enterprise technology on an early SAP rollout, and discovered sales through SPIN selling — eventually running the Americas business at Model N and leading commercial teams at JDA and Longbow Advantage before stepping into the CEO seat and, ultimately, choosing to return to a CRO role. He’s one of the rare leaders who went from CEO back to CRO on purpose.

ABOUT THE LEANSCALE PODCASTThe LeanScale Podcast is the show for GTM operators building the next generation of revenue infrastructure. Hosted by Anthony Enrico, co-founder of LeanScale.▶ Subscribe for new episodes▶ Learn more about LeanScale: https://www.leanscale.team▶ Follow Anthony on LinkedIn▶ Follow Alex on LinkedInHASHTAGS#RevOps #GTM #GoToMarket #AI #ArtificialIntelligence #RevenueOperations #SalesOperations #B2BSaaS #EnterpriseSaaS #VerticalSaaS #MedTech #SalesLeadership #CRO #SalesEnablement #PipelineGeneration #AITransformation #ScalingSales #LeanScale #LeanScalePodcas

The market is racing to "bodify" the sales team — replace sellers with agents and call it the future of go-to-market. Michael Kiernan, CRO at Nextdoor, named his entire nine-month plan to reject that idea: Human Plus Agentic GTM. The plus is the whole point.

Kiernan is an operator-first CRO running revenue for the neighborhood network connecting more than 110 million verified neighbors across 350,000 neighborhoods — one in three U.S. homes. He came up through ad tech and bizops at Brightroll, Turn, and Yahoo, joined Nextdoor in 2018, and is now two months into a plan to put agentic AI into a real revenue motion without removing the humans who carry the relationships.

In this conversation with LeanScale co-founder Anthony Enrico, Kiernan lays out the spectrum framework for how much AI belongs in each motion, the centralize-vs-decentralize pendulum that produced a $20,000-in-a-month AI bill, how he measures agentic GTM in the P&L instead of the API bill, the four-priority color-coded calendar he runs his weeks on, and what's next in monetization beyond advertising.

WHAT YOU'LL LEARNWhy "Human Plus Agentic GTM" is a deliberate rejection of bodifying your sales teamThe inverse relationship between deal size and how much AI belongs in the customer-facing motionWhy new products need more human-in-the-loop, not lessHow Nextdoor splits agentic AI across enterprise, mid-market, and SMBThe centralize-vs-decentralize pendulum — and the $20K-in-a-month bill that forced guardrailsWhy your data foundation decides whether you can decentralize AI at allHow to measure agentic GTM in the P&L and the funnel — not the API billThe four-priority, color-coded calendar a public-company CRO runs his weeks onThe RevOps-to-CRO path: see the whole elephant, feel the pressure of a numberWhat's next in monetization: local services, peer-to-peer commerce, and the neighborhood data graph

CHAPTERS00:00 — Cold open + intro02:16 — "The plus is the point": rejecting the bodified sales team03:54 — Accountability, inbound spam, and the three-segment model05:30 — Enterprise vs. mid-market vs. SMB: where agentic fits08:45 — The framework: ACV + product surface10:49 — Why new products need more human, not less12:19 — Centralize vs. decentralize: the "Neighbor" AI group14:39 — The $20K bill and the guardrail pendulum16:11 — One house or two? Structure and the data foundation18:58 — Measuring agentic GTM: speed to market and the P&L23:35 — Operator-first: from public accounting to CRO29:14 — The RevOps-to-CRO path32:59 — Stay close to the customer (and mine your call data)35:35 — The four-priority, color-coded calendar42:29 — What's next: plumbers, cookies, and the data graph

ABOUT THE GUESTMichael Kiernan is the Chief Revenue Officer at Nextdoor, the neighborhood network connecting more than 110 million verified neighbors across 350,000 neighborhoods. An operator-first revenue leader, he built his career across ad tech and bizops — campaign management and sales engineering at Brightroll, then operational turnaround work at Turn — before joining Nextdoor in 2018. He's now two months into a nine-month "Human Plus Agentic GTM" plan, helping CEO Nirav Tolia build new monetization systems beyond advertising while delivering quarter over quarter as a public-company executive.ABOUT THE LEANSCALE PODCASTThe LeanScale Podcast is the show for GTM operators building the next generation of revenue infrastructure. Hosted by Anthony Enrico, co-founder of LeanScale, we go deep with the operators, founders, and executives shaping how modern go-to-market teams are designed, scaled, and transformed.

▶ Subscribe for new episodes▶ Learn more about LeanScale: https://www.leanscale.team▶ Follow Anthony on LinkedIn▶ Follow Michael on LinkedInHASHTAGS#RevOps #GTM #GoToMarket #AgenticAI #AITransformation #RevenueOperations #CRO #Nextdoor #AdTech #B2BSaaS #Monetization #LeanScale #LeanScalePodcast

**Real Estate's Top Agent Becomes a 4x CEO | Chris Heller (CRO, Place) on Mergers, Acquisitions, and Why Talent Is the Only Real Leverage**Chris Heller got his real estate license as a sophomore in college, sold 100+ homes a year for 26 consecutive years, and rose to CEO of Keller Williams Realty — where he doubled the size of the company between 2010 and 2017. Since then he's been President of OJO Labs (acquired by Lower Mortgage), CEO of mellohome, and now serves as the first-ever Chief Revenue Officer at PlaceChris joins Anthony Enrico to break down what actually compounds over a 35-year career: how to create leverage at every level, what makes an A-player worth 4x a B-player, and the M&A lessons most operators only learn the hard way — from both sides of the table.We get into:* The 1989 leverage move that broke the mold — hiring an assistant as a solo real estate agent when no one else did* Why talent is still the #1 form of leverage in the AI era (and the hidden tax of hiring B-players)* The Michael Jordan "no days off" principle and how A-players unconsciously raise standards across a team* Why Chris is *always* recruiting — even when he doesn't have an open role* How to read a candidate's track record vs. their resilience — and why both matter* The six-month forced sabbatical, "The Surrender Experiment," and why creating space is non-negotiable before the next big move* The chart Chris uses every time he evaluates a career move — values on one axis, opportunities on the other* M&A from the buyer's side: what makes a target company stand out, and what kills deals before they close* Why over-communication during an acquisition is the single biggest predictor of a successful integration* The post-close mistake most acquirers make in their first all-hands — and the one question employees actually want answered**Chapters**00:00 — Intro: from real estate license to CEO of Keller Williams01:22 — The career origin story: timeshares, 27 homes in year one, rookie of the year08:13 — What made Chris 4x more productive than the average agent11:55 — Modern-day leverage: talent first, technology second13:48 — The hidden cost of B-players and the Michael Jordan standard16:05 — How to recruit when you don't need anyone (yet)21:00 — Why the most reliable career strategy is being extraordinary at what you're doing now22:15 — The six-month sabbatical and "The Surrender Experiment"27:13 — M&A part one: what to do when your company is being acquired30:25 — The values-vs-opportunities chart Chris uses for every career decision37:18 — M&A part two: what makes a target company stand out to a buyer39:57 — Why over-communication during integration is the single biggest success factor42:05 — The all-hands mistake: knowing what employees actually want to hear first45:47 — Wrap**About the guest**Chris Heller is the first Chief Revenue Officer at [Place](https://www.place.com/), where he oversees revenue strategy across the company's homeownership platform. Over 35+ years in real estate and technology, Chris has been one of the top producing agents in the country (100+ homes/year for 26 consecutive years), CEO of Keller Williams Realty International, CEO of Mellohome, and President of OJO Labs (acquired by Lower Mortgage). He's an investor, advisor, and bestselling author, and continues to lead the Heller Real Estate Group in San Diego. Connect with Chris on LinkedIn.**About the LeanScale Podcast**The LeanScale Podcast features candid conversations with go-to-market leaders building, scaling, and rethinking revenue operations in the AI era. Hosted by Anthony Enrico, co-founder of [LeanScale](https://www.leanscale.team/).Subscribe for more conversations with operators building the next generation of go-to-market.#CRO #MergersAndAcquisitions #RealEstate #SalesLeadership #GoToMarket #Talent #CareerStrategy #RevOps #LeanScale

Jerry Brooner has built and exited four times. He stood up the strategic enterprise team at Dropbox and led it through its IPO. He was the founding CRO at ScoutRFP through its acquisition by Workday. He took Enable from Series A to unicorn as president of global field operations. And most recently he drove 4X ARR growth as CRO of AI-native procurement platform Levelpath.

But the thing that makes Jerry's story different isn't the multiples. It's the decade he spent NOT carrying a quota. Before he ever owned revenue, Jerry deliberately rotated through operations, marketing, partnerships, consulting, sales ops, and product. He calls himself a "late CRO" — and his thesis is that the traditional sales-track CRO is increasingly at a disadvantage in the modern GTM org.

In this episode, Jerry joins Anthony Enrico to break down the secret roadshow nobody talks about before an IPO, the brutal first three months at Dropbox when his SAP playbook stopped working, why he never battles competitors on their strengths, the hard truth about startup equity, and why every revenue leader should be building their own agents today.

We get into:

• Why the most effective CROs deliberately avoid the sales track early in their career
• The specific roles Jerry rotated through before ever carrying a quota — and what each one taught him
• Why picking up the phone is the most undervalued skill of the AI generation
• How Dropbox converted a product-led growth motion into an enterprise sales motion
• The Box lesson: why fighting on a competitor's strengths is always the wrong cycle
• The "secret roadshow" before every IPO that nobody talks about
• Why an acquisition process is actually harder than an IPO
• The hard truth about startup equity — and why "monopoly money" is the accurate frame
• How Jerry built a pipeline review agent that changed the shape of every Monday call
• Why AI is changing the roles in revenue orgs, not the size of the team

Chapters00:00 — Cold open and intro01:57 — The "late CRO" thesis: why Jerry avoided sales for a decade05:54 — Where young operators should start (and how long to stay)11:33 — Inside Dropbox's IPO and the PLG-to-enterprise pivot17:04 — The Box lesson: don't battle on a competitor's strengths19:32 — The secret roadshow nobody talks about22:35 — What actually changes after the IPO bell rings24:48 — From founding CRO at ScoutRFP to the Workday acquisition27:02 — Why an acquisition is harder than an IPO33:09 — The hard truth about startup equity46:56 — Why Jerry would never do anything besides startups47:18 — Every revenue leader should be building their own agents55:30 — Jerry's pipeline review agent (the most actionable AI use case)57:44 — Why AI lifts the ceiling but doesn't shrink the team1:00:43 — Wrap

About the guestJerry Brooner is a four-time Chief Revenue Officer who has built and scaled revenue organizations through some of the defining moments in modern enterprise tech. He stood up the strategic enterprise team at Dropbox and led it through its IPO, was the founding CRO at ScoutRFP through its acquisition by Workday, served as president of global field operations at Enable from Series A to unicorn status, and most recently was CRO at Levelpath, an AI-native procurement platform where he drove 4X ARR growth. Before ever carrying a quota, Jerry deliberately rotated through operations, marketing, partnerships, consulting, sales ops, and product. Connect with Jerry on LinkedIn.

About the LeanScale PodcastThe LeanScale Podcast features candid conversations with go-to-market leaders building, scaling, and rethinking revenue operations in the AI era. Hosted by Anthony Enrico, co-founder of LeanScale.

Subscribe for more conversations with operators building the next generation of go-to-market.

#RevOps #CRO #EnterpriseSales #StartupEquity #IPO #StartupAcquisition #PLG #AIAgents #SalesLeadership #LeanScale

Your board thinks AI plus a couple of GTM engineers just replaced the RevOps team. Tessa Whittaker disagrees — and she has the resume to back it up.Nearly a decade at Salesforce. Senior Director of Strategy & Operations for Tableau’s Global Enterprise business. VP of Revenue Operations at ZoomInfo through the move up-market. Now founder of a brand-new senior-operator RevOps agency, already on contract with a Fortune 500 to lead an AI transformation across a 500-person operations org.In this conversation with LeanScale co-founder Anthony Enrico, Tessa breaks down the contrarian thesis the market isn’t ready for: that the GTM engineer layer can’t replace experienced RevOps strategists — it can only execute their judgment. We get into the AI maturity curve, the real bottlenecks stalling enterprise transformation, why prioritization is the single hardest job inside any ops org, and the career arc that took her from executive assistant to founder.WHAT YOU’LL LEARNWhy GTM engineers can’t replace the strategic RevOps layer — and where the thesis breaks in practiceThe why / what / how framework for splitting strategy, ops, and executionWhy over-engineered GTM infrastructure is killing startups before they scaleThe real bottleneck behind every stalled enterprise AI transformationHow RevOps leaders run the business while transforming the businessWill AI actually shrink RevOps headcount? What has to be true firstHow to use AI without producing “AI slop” — the analog-first workflowPractical advice for junior and mid-level operators who want to stand outTessa’s career arc: EA at Salesforce → Sr. Director at Tableau → VP RevOps at ZoomInfo → FounderThe agency market gap she’s betting on — and why senior operators are the answerCHAPTERS00:00 — Cold open + intro02:00 — The contrarian thesis: why GTM engineers can’t replace RevOps04:25 — The why / what / how framework07:30 — How RevOps talent is bifurcating: strategic vs. technical lanes11:20 — The real bottleneck behind enterprise AI transformation13:50 — Running the business while transforming the business16:00 — Will AI actually reduce RevOps headcount?22:00 — Tessa’s pushback: ruthlessly prioritize, don’t just do more26:20 — How to use AI without producing AI slop28:10 — Practical advice for RevOps practitioners33:15 — EA to founder: the career through-line38:00 — The agency thesis and the market gap44:00 — WrapABOUT THE GUESTTessa Whittaker is the founder of a senior-operator RevOps agency partnering with enterprises on AI-first go-to-market transformation. A UCLA grad who pivoted from legal recruiting into tech, Tessa spent nearly a decade at Salesforce — climbing from executive assistant in San Francisco to Senior Director of Strategy & Operations for Tableau’s Global Enterprise business — before joining ZoomInfo as Vice President of Revenue Operations, where she led the ops org driving the company’s move up-market. She is a Pavilion Miami Co-Chapter Head, a GTMfund LP, and was named a Pavilion RevOps Leader to Watch.ABOUT THE LEANSCALE PODCASTThe LeanScale Podcast is the show for GTM operators building the next generation of revenue infrastructure. Hosted by Anthony Enrico, co-founder of LeanScale, we go deep with the operators, founders, and executives shaping how modern go-to-market teams are designed, scaled, and transformed.▶ Subscribe for new episodes▶ Learn more about LeanScale: https://www.leanscale.team▶ Follow Anthony on LinkedIn▶ Follow Tessa on LinkedInHASHTAGS#RevOps #GTM #GoToMarket #AI #ArtificialIntelligence #GTMEngineering #RevenueOperations #SalesOperations #B2BSaaS #EnterpriseSaaS #SalesEnablement #Salesforce #ZoomInfo #Pavilion #RevOpsLeadership #AITransformation #FractionalRevOps #LeanScale #LeanScalePodcast

Gabby Stoller, CRO at Big Happy, shares her journey from Walmart to building a creative-first ad tech platformDiscover insights on digital out of home, retail media, 3D advertising, and innovative go-to-market strategies.Chapters00:00 Gabby's Journey: From Walmart to Big Happy05:04 Creative First Strategy: The Heart of Big Happy14:14 Understanding Digital Out of Home Advertising20:26 Building Momentum: Key Strategies for Success27:41 Strategic Go-to-Market Approaches30:45 The Role of Partnerships in Success31:12 Transitioning from GM to CRO34:03 Understanding Market Dynamics38:09 Leveraging AI in Go-to-Market Strategies41:17 The Importance of Operations and Data44:12 Big Bets for Future Growth48:30 Career Insights for Aspiring CROshttps://leanscale.team/https://www.bighappy.co/

**Walking Into Chaos and Executing | Andrew Geisse (CRO, Pallet) on Honest GTM Planning, POCs That Actually Convert, and Selling AI in Logistics**Andrew Geisse has spent his career walking into roles he wasn't technically qualified for. Ten years at Deloitte. Nearly seven at DocuSign building enterprise sales. Then leading North America sales at Reputation. Now he's CRO at [Pallet](https://www.pallet.com/), the company building AI workforce automation for the $12 trillion logistics industry — already at 700% revenue growth in under two years with $50M raised from General Catalyst, Bessemer, and Bain Capital Ventures.In this episode, Andrew joins Anthony Enrico to break down the framework he's used to drop into unfamiliar environments and execute — and his belief that most go-to-market motions fail not because of missing data, but because teams aren't honest about what's actually happening.We get into:* How to walk into a new role and figure out the truth in your first 90 days (data + people on the ground)* Why selling AI in logistics is harder than almost anywhere else — and what makes Pallet's category different* The MIT stat: 95% of AI deployments fail (and why it's likely higher in freight)* The usage-based pricing problem nobody has fully solved — and lessons from Twilio's battle scars* How to talk to your board about ARR when your contracts are usage-based (the "estimated ACV" trick)* Why POCs are now table stakes in AI sales — and the punch list to check before saying yes* The 100% POC success rate Andrew won't share in sales cycles (and why)* Why post-sales should join pre-sales for scoping — and how it kills over-promising* The honest planning meeting: top-down goals, bottoms-up resourcing, and forcing creativity* The "10X my org" exercise every CRO should do *before* their CEO asks* Why DocuSign starts planning at the beginning of Q3 — and is done by mid-Q4* The single biggest lie teams tell themselves in pipeline reviews — and how to surface it**Chapters**00:00 — Intro: the consultant who became a CRO01:09 — Walking into roles you're not qualified for02:47 — The first 90 days framework04:21 — Why Pallet is the most challenging mission yet05:34 — Where Andrew goes for resources and peer learning06:57 — The usage-based pricing problem in AI13:57 — Forecasting usage-based revenue (and what to tell the board)21:16 — The 95% AI deployment failure rate23:35 — How to think about POCs and proof of value26:31 — Why post-sales joins pre-sales at Pallet29:16 — The punch list every team should check before offering a POC44:00 — Why most planning processes are built on lies49:33 — The top-down planning framework that actually works51:59 — Why DocuSign starts planning in Q352:54 — The "pissed off RevOps leader" growth model story53:45 — The 10X exercise every leader should do before their CEO asks55:06 — Closing thoughts**About the guest**Andrew Geisse is CRO at [Pallet](https://www.pallet.com/), the company building AI agents to transform the $12 trillion logistics industry. Pallet has raised $50M from General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures, achieving 700% revenue growth in under two years. Previously, Andrew spent nearly seven years at DocuSign building enterprise sales, led North America sales at Reputation, and started his career at Deloitte. Connect with Andrew on LinkedIn.**About the LeanScale Podcast**The LeanScale Podcast features candid conversations with go-to-market leaders building, scaling, and rethinking revenue operations in the AI era. Hosted by Anthony Enrico, co-founder of [LeanScale](https://www.leanscale.team/).Subscribe for more conversations with operators building the next generation of go-to-market.#AISales #LogisticsAI #EnterpriseSales #CRO #RevOps #GoToMarket #UsageBasedPricing #SalesLeadership #Pallet