The Lens

John Boyko, a Director at the Kaizen Promotion Office (KPO) at Washington Hospital Health System in Fremont, California describes how their KPO Team practiced what they preached in reviewing, studying, and adjusting their internal Management System training program.

Sam Nordberg, who serves as the Chief of Integrated Behavioral Health at Reliant Medical Group in Massachusetts, tells us about the platform-based digital Ecosystem they are using to help treat mental health issues.

Carol Shields, the Director of Performance Excellence at Community Health Network in Indiana, explains how their Baldridge award journey has helped the improvement work at Community Health.

Bryan Cutliff, from SA Partners, details the concept and research of self-leadership and its role as an engagement system within organizations.

Julie King, who leads DEI efforts at Advocate Health Care in IL as well as DEI Learning and Education across the national Advocate Health enterprise, joins us to discuss equity in healthcare, as a continuation from the panel at the 2023 Lean Healthcare Transformation Summit.

Dr. Erik Mikaitis, Dr. Katie Radigan, Dr. Joe Palter, Jennifer Rozenich, and Andrea Ramel, from Cook County Health in Chicago, describe the process and work they did in the last year to quickly identify and treat sepsis.

Jenny Han, Director of Design Integration at The Boldt Company, shares about Boldt’s use of Lean in the development of their modular design healthcare units.

Dr. Elizabeth Warner, Chief Medical Officer at Cherry Health in Michigan and author, joins us to describe the concept and practice of Appreciative Inquiry in healthcare.

Jamie Stillwill and Joell Teal, from the University of Washington – Valley Medical Center, share about their multi-tiered internal recognition program.

Joe Sluka and Dr. Jeff Absalon, from Level Zero, discuss alignment in healthcare organizations and the roles of the board, executive team, and physicians in cultivating this alignment.