Industry leader Haifa El Ashkar of CSG sees era of connecting businesses through ecosystems: collaboration, co-creating, bringing together beyond connectivity solutions.

Haifa El Ashkar

“Most of the operators are witnessing flat revenues,” says Haifa El Ashkar, Director of Strategy, Telecommunications Market and Solutions at CSG. “To unlock that topline revenue, they’re going to have to go beyond connectivity.” In this far-reaching podcast, Haifa outlines the critical role telecom companies will play building ecosystems and designing new infrastructures to help support an increased connectivity demand – and what it means for telecom companies to move beyond connectivity and into the role of a tech company. Haifa believed that we sent the previous decade connecting people through social media. Over time, social media became a place of commerce, a market, for businesses to sell, or at least connect with consumers. “I like to talk about this decade, 2020 to 2030, as the era of connecting businesses through ecosystems: collaboration, co-creating, bringing together beyond connectivity solutions.”

Haifa discusses how several new technology announcements this year (GenAI, and new AR headsets to name a few) and the proliferation of new technologies means for telecom companies shifting to a more tech-focused role. Is there opportunity in Generative AI? How will AI and 5G impact telecom opportunities and, together, offer new unique products and services to sell. We explore the future of selling and offering technology solutions, in this episode.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Learn more https://www.csgi.com/

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