Community is not a tactic. It is people, purpose, and the quiet belief that small actions can create lasting change. In this episode of The Loyal-Tea Talks, Jeni Asaba from Jamf shares how a single trip to rural Uganda turned into Building for Bridget—a nonprofit, a school, and a promise that no child’s fire should fade for lack of opportunity. What began with shoes that grow and backpacks of school supplies became something bigger: a living example of what happens when you stop asking “Why me?” and start asking “If not me, who?”

That same mindset now fuels the way Jeni leads customer advocacy and community at Jamf. Instead of chasing hoodies and points, she invites customers to turn their actions into impact. 

We talk about growing shoes, virtual zoo tours, virtual mapping, and the simple truth how even the tiniest dollar amounts can help make a difference while everyone part of the process enjoys it. Suddenly generosity feels accessible. Creativity becomes a lever. And community stops being a dashboard metric and starts being a mirror of our shared humanity.

In this episode you will learn• How to shift rewards from stuff to substance without losing engagement• How to design meetups where people bond as humans, not just users• How to invite leadership,, and customers into a purpose-led model• Why customers stay longer when they feel they helped someone else

If you lead a community or advocacy program, this conversation hands you a place to begin: add a donate-instead option at your next event, invite customers to vote on vetted causes, offer charitable redemptions in your rewards catalog, or host a virtual experience that gives back. None of it requires a perfect budget. It only requires intention and a willingness to start before everything is figured out.

Loyalty is not a transaction. It is a transformation. And sometimes the most loyal thing you can build is simply a better world.

Below is the link to Building for Bridget, for anyone moved to learn, share, or support.

Your employees are your most authentic brand ambassadors, but the way they share, connect, and influence is evolving fast. In 2025, employee advocacy isn’t just about posting on LinkedIn or sharing a press release; it’s about creating a culture where employees feel proud, empowered, and inspired to represent the brand in ways that resonate with today’s audiences.

In this episode of The Loyal-Tea Talks Podcast, I’m joined by Debra Squyres, the CCO of Bonusly, to unpack the five key trends redefining employee advocacy and explore how they’re making a measurable dent in employer branding. From authenticity over polish, to gamified engagement, to the integration of advocacy into everyday workflows, you’ll hear how companies can tap into the voices of their people to build trust, attract talent, and boost retention.

Pour yourself a cup and tune in for this ten-minute podcast. As promised, let's connect on ⁠Instagram⁠ and ⁠LinkedIn

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We’ve all done it, rolled out shiny points, badges, and leaderboards, thinking we’re fueling advocacy. But here’s the real tea: most points programs fail not because customers stop engaging, but because we stop thinking about why they should.

The next ten minutes will take you behind the curtain into the mind of a program manager designing a points-based advocacy program from scratch. From how points are earned, redeemed, and valued, to where most programs lose trust and ROI, she unpacks the math and the mindset behind meaningful gamification.

You’ll hear:

1. The single biggest mistake most marketers make when “rewarding” advocates.
2. How to build a points system that feels personal, not purely transactional.
3. The psychology of perceived value vs. actual cost—and how to strike the right balance.
4. Why expiry and transferability aren’t just admin features, but engagement engines.
5. The redemption model that blends gifting, growth, and recognition.

This isn’t about piling on more points. It’s about designing advocacy that feels human, clear, fair, and built on trust. Because when you gamify with grace, you don’t just boost participation, you build loyalty that lasts.

In this episode, I welcome a guest whose name echoes across the halls of global customer advocacy: Pascale Royal, Director of Customer Marketing at F5, with an extraordinary track record at Coupa, ServiceNow, and Citrix.

From ballet-inspired precision to orchestrating flagship events, executive councils, and storytelling programs, Pascale has elevated customer marketing into an art form. I admit to fangirling as Pascale shares her global journey—from APAC to EMEA to North America—breaking silos and connecting people through advocacy that lasts.

Together, we explore what it takes to scale global advocacy without losing soul, why sentiment trumps systems at the start of any program, and how localization is both a sign of respect and a strategic advantage. Pascale’s “magic wand” moment was my aha moment on this podcast and is something you shouldn't miss.

Customer advocacy is one of the most rewarding yet demanding parts of marketing. Between scaling love, proving ROI, energizing champions, and juggling constant asks, burnout often creeps in—for us and for our advocates.

In this episode of The Loyal-Tea Talks Podcast, I sit down with Dave Hansen, Global Customer Advocacy Manager at Siemens, to unpack the realities of emotional exhaustion in advocacy. We talk about the hidden signs of burnout, how to protect both professionals and champions from overexposure, and the strategies that help keep programs sustainable without losing the joy that makes them thrive.

If you’ve ever felt stretched thin or worried about asking too much of your advocates, this conversation is equal parts therapy and strategy. Tune in, take a breath, and walk away with practical ideas to protect your energy while building programs that last.

Inheriting a customer advocacy program that feels more forgotten than functional? You’re not alone.

In this episode of The Loyal-Tea Talks Podcast, I break down what actually happens in the first 90 days after you step into an “unconscious” advocacy program and why most of them aren’t dead… just dormant.

You’ll hear:

• The real reason those referral tools and ambassador spreadsheets stopped working

• What not to do in the first 30 days (no matter how tempting it is)

• The CPR Framework I use to revive stalled programs and rebuild trust, momentum, and internal buy-in

If you’ve ever logged into an advocacy portal and wondered where all the advocates went — this one’s for you.

Download the CPR Framework (summary + checklist)

In this episode, I sit down with Katlin Hess, Director of Customer Marketing at G2, to explore the art and science of reviews within customer marketing. Together, we unpack how reviews shape brand reputation, why customer feedback is the lifeblood of a thriving brand ecosystem, and what it really takes to turn users into passionate advocates.

From the unique perspective of being both the reviewer and the reviewed, Katlin shares how she navigates the challenges of maintaining trust, operationalizing transparency, and preserving the human voice alive in an age of AI-generated content. She offers practical marketing strategies for generating consistent reviews, building authentic relationships, and embedding advocacy into the customer experience.

Whether you are just stepping into the world of customer marketing or looking to refine your approach, this conversation is a deep dive into empathy, authenticity, and the strategies that drive lasting brand success.

Aren’t we all just trying to make the blocks fit?

In this no-fluff, all-fire episode, I sit down with the legendary Bill Macaitis, the marketing maestro behind Slack, Zendesk, Salesforce, and more. We dive into how he built brands people rave about and created team alignment that’s more than just an org chart on a slide deck.

From customer love as a KPI to the chaos of siloed teams, Bill shares how he turned marketing into magic (without selling his soul to MQLs). We unpack what really goes wrong when Sales, Demand Gen, and Customer Advocacy don’t speak the same language and what happens when they finally do.

If you’re tired of dashboards that don’t talk to each other, teams that don’t collaborate, and marketing that’s all fluff and no feel, this episode will reset your perspective.

Want more of Bill’s wisdom?
Follow him on LinkedIn and check out his work at SaaS CMO Pro on YouTube, where he breaks down modern go-to-market strategy like no one else.

Listen in, level up, and start thinking like your customer—because great marketing isn’t just good for business, it’s great for your next promotion.

What do you do when you have no tools, no tech, and no budget, but a whole lot of belief?

In this debut episode of The Loyal-Tea Talks, I take you back to the very beginning, where my journey with customer advocacy began. No platforms. No gifting partners. Just Excel, heart, and hustle.

I share how I built my first program from scratch, why customer-love beats automation any day, and what it really takes to get your first few champions to show up, not because they’re incentivized, but because they care.

Whether you’re a team of one, starting out, or simply stuck, this is your permission slip to begin anyway.

Start your podcast journey with me, Aparna where every 15 days, I’ll be pouring out fresh brews with industry leaders, unscripted insights, and stories that hit home (and sometimes the boardroom).