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Frozen yogurt was written off as a dead category.

Neil Hershman didn’t buy that.

After leaving finance, Neil became a franchisee of 16 Handles, fixed broken operations at the store level, doubled profits, and eventually acquired the entire brand. Today, 16 Handles has ~40 locations open, dozens more in development, and multiple million-dollar frozen yogurt stores - while competitors stagnate.

In this episode, we break down:

This is a masterclass in operator-led brand revival, smart franchising, and building community-driven businesses that actually work.