The Master Your Business Podcast

The Master Your Business Podcast

By Deirdre MartinBusinessEntrepreneurship
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The Master Your Business Podcast episodes

  • 123. Why You Need a Clear Client Journey Map to Scale Profitably

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 

    Think your client journey is fine as it is? Think again.

    Most coaches, consultants, and service-based business owners are losing revenue every single week — not because they don’t have leads, but because they’re leaking them.


    In this episode of the Master Your Business Podcast, I’ll show you why a clear, mapped-out client journey is the secret weapon to scaling your business profitably — without burnout, without chasing new leads, and without working 24/7.


    You’ll hear real-world examples, including:

    • A service provider who went from 300k to over 1 million
    • A beauty salon owner who replicated her 5-star client experience across locations
    • Why "more leads" is not the answer if your client experience is broken


    Whether you’re trying to hit your first 100k or aiming for 7 figures, this episode will help you tighten your delivery, boost retention, and create a seamless client experience that sells for you.


    Highlights of this episode:

    (00:35) Why most service businesses are leaking revenue

    (02:39) How mapping your journey can boost referrals

    (03:05) What happens when your team helps design the experience

    (04:19) The 4 core phases of a profitable client journey

    (06:56) The myth of “needing more leads” to grow

    (08:57) Small tweaks that can double retention rates

    (09:46) Using the Customer Journey Map Template to simplify and scale


    📌 Free Resource Mentioned:

    📥 Grab your free Customer Journey Map Template & Checklist here: www.deirdremartin.ie/journey-map


    🎧 Recommended Listening:

    Episode 100 – How to Successfully Apply the Find-Win-Keep Strategy with Ian Golding

    If this episode fired you up, Ian Golding will blow your mind. In episode 100, we explore the customer experience strategy used by global brands — and how you can apply it to build loyal, high-value clients in your own business.


    Episode 75 – Client Love: How to Keep Them Coming Back with Irresistible Offers

    For deeper insights into the “Retention & Referral” phase of your client journey, head to episode 75. It’s packed with practical ways to turn happy clients into repeat buyers and brand advocates.


    🎧 Listen now and start plugging the leaks in your business today. 


    Follow The Master Your Business Podcast

    Connect with Deirdre on LinkedIn

    The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.


    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    13 min
  • 122. 5 Tips to Unlock Entrepreneurial Success with Keith Barry's Brain Hacks

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 

    5 Tips to Unlock Entrepreneurial Success with Keith Barry's Brain Hacks


    Ever feel like your brain is working against you instead of for you? Well, that’s totally normal. Many entrepreneurs, even high achievers struggle with focus, decision-making, and energy. The good news? Your brain can be rewired for peak performance, better sleep, and stronger business decisions—and today’s guest is here to show you how.


    In this episode of Master Your Business, I sit down with world-renowned mentalist and brain hacker Keith Barry. He’s worked with elite athletes, top entrepreneurs, and celebrities, helping them tap into high-performance habits. And today, he’s bringing practical, no-BS brain hacks you can use to boost productivity, influence clients, and grow your business—without burning out.


    What You’ll Learn:
    • (04:54) The biggest mindset mistake keeping entrepreneurs stuck
    • (20:17) Why most high achievers feel exhausted and how to fix it
    • (31:24) The one habit that’s destroying your focus (and how to stop)
    • (37:10) How Keith’s self-hypnosis trick unlocks instant productivity
    • (44:07) The LinkedIn growth hack that 99% of people never use


    💡 Want more Keith Barry magic? 

    📲  Connect with Keith on LinkedIn: https://www.linkedin.com/in/keith-barry-b004986b/

    📲 Connect with Keith on Instagram: https://www.instagram.com/keithbarry/


    Love This Episode?

    If you found value in today’s conversation, do us a favour: 

    ⭐️ Follow The Master Your Business Podcast

    ⭐️ Connect with Deirdre on LinkedIn

    ⭐️  The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.


    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    1 hr 1 min
  • 121. How to Write a Brand Message That Attracts High-Paying Clients

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 

    How to Write a Brand Message That Attracts High-Paying Clients

    Ready to attract high-paying clients without burning out on social media or redoing your entire business?

    In this episode of the Master Your Business Podcast, I get straight to the point—your brand message might be the real reason you're not converting leads, booking discovery calls, or hitting those revenue goals.


    It’s not that people don’t want what you sell. It’s that they don’t get it—yet.


    Confused people don’t click. They don’t buy. And they don’t book.


    But once your brand message is clear, powerful, and positioned correctly? You become magnetic.


    Whether you’re a coach, consultant, or creative service provider, your words matter. In fact, they might be the single thing standing between you and consistent 5-figure months.


    This episode walks you through the exact mindset and messaging shifts you need to make your brand message resonate—and convert. I’m sharing what to say, what to stop saying, and how to shift from “invisible expert” to “go-to authority” in your niche.


    In this episode, you’ll learn:
    • (00:38) Why your audience isn’t ghosting you—they’re just confused
    • (01:20) The 5-second test that exposes a weak message
    • (02:36) Why you’re not the hero of your brand story (and who actually is)
    • (02:54) The fatal mistake most coaches make in their offers
    • (03:42) Why brand clarity isn’t just copy—it’s business strategy
    • (04:30) What to say instead of listing strategy calls, modules, and Voxer access
    • (06:14) A real-world example of messaging that sells vs. messaging that sinks
    • (07:39) The free resource that helps you fix your messaging from the ground up


    Perfect For:
    • Service-based businesses who want to attract premium clients
    • Coaches and consultants stuck spinning their wheels online
    • Entrepreneurs rewriting their digital marketing strategy
    • Small business owners ready to charge more and sound more confident doing it


    📌 Free Resource Mentioned:

    📥 Grab your free Brand Strategy Checklist and start crafting a message that actually attracts the right people → www.deirdremartin.ie/brandstrategychecklist

    👀 Check out → [Episode 73: How to Leverage the Power of Strategic Thinking to Level Up Your Success] - It’s your next step in mastering positioning, vision, and clarity that builds unstoppable business momentum.


    Listen now and turn your message into your most powerful marketing tool.

    You deserve to be seen. You definitely deserve to be paid. 


    Follow The Master Your Business Podcast

    Connect with Deirdre on LinkedIn

    The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.


    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    9 min
  • 120. How to Build Confidence When You Don’t Believe in Yourself

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 

    Ever felt like you’re not good enough? Like you’re standing at the edge of success but second-guessing every step? You’re not alone. In this episode of Master Your Business Podcast, we dive into the power of borrowed belief—the game-changing strategy that helps you push past self-doubt and step into confidence.

    I’m joined by Louise Lally, TEDx speaker, leadership expert, and mindset mentor. She shares how borrowing belief from others helped her go from struggling with self-doubt to leading teams, building a thriving business, and stepping onto the TEDx stage. If you’re a coach, consultant, or service-based entrepreneur looking to boost confidence and take bold action, this one’s for you!


    What You’ll Learn in This Episode:

    (02:22) What borrowed belief is and how it changes lives.

    (18:44) The real reason confidence isn’t something you’re born with.

    (24:45) The underestimated power of words in leadership and business.

    (29:57) How to break free from self-doubt when running a business.

    (34:16) Why your environment determines your success (and how to choose wisely).

    (42:35) A simple exercise to snap out of fear and take action now.


    This episode is a must-listen if you want to grow your business, build trust, and stand out on LinkedIn.


    🔗 Find Louise Lally:

    📣 TEDx Talk: “Louise Lally TEDx Borrowed Belief”

    📲 LinkedIn & Instagram: @louiselallytraining


    Loved This Episode?


    If you found value in today’s conversation, do us a favour: 

    ⭐️ Follow The Master Your Business Podcast

    ⭐️ Connect with Deirdre on LinkedIn

    ⭐️  The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    49 min
  • 119. Think Like a 7 Figure Business Owner Before You Become One

    Send us a text

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 


    Think Like a 7 Figure Business Owner Before You Become One


    Ready to stop playing small and start scaling like a badass CEO?
    In this episode of the Master Your Business Podcast, I’m calling out the habits holding you back from hitting 7 figures—and showing you what high-earning business owners actually focus on.


    Spoiler alert: it’s not about working harder.
    It’s about thinking differently.


    You’ll learn why doing everything yourself keeps you stuck, how to install systems that scale, and what the real difference is between a 6-figure and a 7-figure mindset.


    If you’re a coach, consultant, or service-based business owner trying to break out of the burnout loop and build something that runs without you—this episode is your next move.


    Let’s get you thinking like a million-dollar business owner, even before you get there.


    In this episode, you’ll learn:

    • (00:35) Why most business owners get stuck at six figures
    • (01:55) The mindset shift every 7-figure CEO makes
    • (03:43) How to build repeatable, scalable systems (and stop doing it all)
    • (05:09) What numbers to track to scale your business with clarity
    • (07:03) The truth about client delivery and brand consistency
    • (09:24) Why your team is your ticket to freedom—not just help
    • (10:47) What 7-figure CEOs NEVER do (and what they always do instead)
    • (14:07) How thought leadership fuels consistent growth


    Who Should Tune In:

    • You’re a coach, consultant, or service provider tired of doing it all yourself
    • You left corporate to build something better, but feel like you just built a new job
    • You’ve hit 5 or 6 figures and can’t seem to break through the ceiling
    • You want more freedom, more revenue, and a business that runs without you
    • You’re craving clarity, strategy, and systems to finally scale sustainably


    If that’s you? Don’t just listen. Take notes.


    Resources:

    💡 Business Scalability Checklist


    Follow The Master Your Business Podcast

    Connect with Deirdre on LinkedIn

    The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    17 min
  • 118. How Entrepreneurs Can Gamify Their Goals to Stay Focused and Increase Productivity

    Send us a text

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 

    —--

    How Entrepreneurs Can Gamify Their Goals to Stay Focused and Increase Productivity


    Let’s be real… goal setting can be boring, right? Who said you can’t make goal-setting fun? In this episode of the Master Your Business Podcast, I sit down with Caitlin Johnson, an expert in behavioral psychology and motivation, to break down how strategic gamification can help entrepreneurs stay focused, boost productivity, and actually enjoy hitting their business goals.


    If you’ve ever felt overwhelmed by your to-do list, distracted by shiny objects, or stuck in a rut, this episode is packed with science-backed strategies to keep you on track.


    🎯 In This Episode, You’ll Learn: 

    ✅ How gamification works and why it’s more than just points and leaderboards

    ✅ The 4 Game Player Personas and how to find your dominant type 

    ✅ How to gamify your business goals to stay productive without burnout 

    ✅ Simple tweaks to make your coaching programs or courses more engaging 

    ✅ How to use habit-forming strategies to create long-term success


    🚀 Episode Highlights:

    • (02:04) What is gamification and how can it help entrepreneurs?
    • (06:10) Why our brains love games and how to tap into that psychology
    • (16:13) The 4 Game Player Personas and how they shape motivation
    • (21:21) How to turn your goals into 90-day quests for maximum results
    • (26:53) Overcoming obstacles using game psychology
    • (32:09) How gamification prevents burnout and keeps you on track


    🔗 Connect with Caitlin Johnson:

    🌎 Website: https://www.bold-bird.com/
    📲
    LinkedIn: https://www.linkedin.com/in/caitlin-s-johnson/

    📸 Instagram: https://www.instagram.com/boldbirdconsulting/


    Loved This Episode?

    If you found value in today’s conversation, do us a favour: 

    ⭐️ Follow The Master Your Business Podcast

    ⭐️ Connect with Deirdre on LinkedIn

    ⭐️  The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    50 min
  • 117. 8 Smart Ways to Scale Your Income Without Overwhelm

    Send us a text

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 


    7 Smart Ways to Scale Your Income Without Overwhelm


    💰 Feeling stuck at an income ceiling? Think you have to work longer hours to make more money? Think again. In this episode of the Master Your Business Podcast, I’m breaking down 7 smart ways to scale your income—without working more hours or burning out.


    We’re talking passive income, affiliate partnerships, sponsorships, digital products, and more. These are the exact strategies I use in my own business and the ones my Millionize clients are using to create financial freedom.


    What you’ll learn in this episode:

    • (00:00) Why relying on one revenue stream is risky
    • (01:33) How Millionize clients use affiliate partnerships to get a steady flow of referrals
    • (03:43) The power of sponsorships for newsletters, events, and podcasts
    • (05:18) How to build a product ladder so clients always have a next step
    • (08:08) The secret to VIP days and workshops that sell out
    • (09:24) 5 more ways to diversify your revenue—without adding more stress


    Who Should Tune In:

    If you're a coach, consultant, or service-based entrepreneur looking to grow your business without spending a fortune on ads, this episode is for you. Whether you're an ex-corporate professional replacing your salary or a small business owner scaling to 6-7 figures, referrals can be your most powerful (and free!) marketing strategy. If you've ever felt awkward asking for referrals, struggled with getting consistent word-of-mouth business, or simply want a proven system to attract high-quality clients, this episode will give you the exact steps to make referrals easy, effective, and automatic.


    Resources & Mentions:
     
    🚀 Episode 115: The $0 Marketing Strategy That Drives More Clients Than Ads
    💡
    Scripe.io – My go-to tool for LinkedIn content that’s smarter than ChatGPT


    Follow The Master Your Business Podcast

    Connect with Deirdre on LinkedIn

    The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    14 min
  • 116. 5 Persuasion Secrets Top Brands Use That You Can Steal Today With Roger Dooley

    Send us a text

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 


    Ready to make your marketing more persuasive without a big budget? In this episode, Roger Dooley breaks down five powerful persuasion secrets that top brands like Netflix, Amazon, and Expedia use to influence buyers—so you can apply them in your business today!


    🚀 Whether you're a coach, consultant, or service provider, this episode will help you tap into neuromarketing strategies that work. Plus, we’ll dive into the role of AI and how to use psychology to boost sales ethically.


    Here’s what we cover:

    • (03:17) The science behind how people make buying decisions
    • (06:34) How Netflix, Expedia, and Amazon use neuromarketing to drive sales
    • (11:38) The power of AI in crafting persuasive, psychology-backed marketing
    • (21:40) 5 simple persuasion strategies you can apply in your business today
    • (41:34) The ethical way to use persuasion—without manipulation


    About Roger Dooley:

    Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage (named a Top 3 Management Book by strategy+business) and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He writes the popular blog Neuromarketing as well as a column at Forbes.com. He co-founded and later sold College Confidential, the leading college-bound website. He’s been a serial entrepreneur since he left a senior strategy position at a Fortune 1000 company to enter the then-nascent home computer market.


    📲  Connect with Roger on LinkedIn: https://www.linkedin.com/in/dooley
    👉 Grab Roger’s Free Persuasion Psychology Prompt Guide here.


    Love This Episode?

    If you found value in today’s conversation, do us a favour: 

    ⭐️ Follow The Master Your Business Podcast

    ⭐️ Connect with Deirdre on LinkedIn

    ⭐️  The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    51 min
  • 115. The $0 Marketing Strategy That Drives More Clients Than Ads

    Send us a text

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 


    🚀 Ready to grow your business without spending a cent on ads? You’re in the right place!


    In this episode of Master Your Business, I’m breaking down the most powerful marketing strategy that costs exactly $0—referrals. If you’re a coach, consultant, or service provider looking to attract high-quality clients without the constant hustle, this is for you.


    Referrals aren’t just a nice-to-have—they’re the secret sauce behind the most successful businesses. In fact, referred customers are 4X more likely to buy, and word-of-mouth marketing drives 80% of business growth. Yet, so many business owners hesitate to ask for them. 


    Not anymore! Today, I’m giving you a simple, actionable system to turn happy clients into your best sales team.


    🎯 Highlights of This Episode:

    ✅ (01:43) Why referred clients convert at 43% higher rates than ad-driven leads
    ✅ (03:31)
    The #1 mistake most businesses make when asking for referrals
    ✅ (04:34)
    The simple 6-word referral script that works every time
    ✅ (05:43)
    How to create a referral system that runs on autopilot
    ✅ (07:33)
    The easiest way to get LinkedIn recommendations that attract clients
    ✅ (08:37)
    Why video testimonials are a goldmine for credibility
    ✅ (09:21)
    How to offer small but effective incentives to encourage more referrals


    Who Should Tune In:

    If you're a coach, consultant, or service-based entrepreneur looking to grow your business without spending a fortune on ads, this episode is for you. Whether you're an ex-corporate professional replacing your salary or a small business owner scaling to 6-7 figures, referrals can be your most powerful (and free!) marketing strategy. If you've ever felt awkward asking for referrals, struggled with getting consistent word-of-mouth business, or simply want a proven system to attract high-quality clients, this episode will give you the exact steps to make referrals easy, effective, and automatic.



    Resources Mentioned:

    Follow The Master Your Business Podcast

    Connect with Deirdre on LinkedIn

    The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best marketing and business strategies with a easy to understand and entertaining podcast.

    Education in your ears.”


    Also, if you haven’t done so already, follow the podcast. I’m adding a bundle of bonus episodes soon, and if you’re not following, you’ll very likely miss out. Follow now!

    11 min
  • 114. How To Master LinkedIn Live Events To Increase Your Credibility and Leads

    Send us a text

    Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. 


    Want to position yourself as an industry leader and generate leads effortlessly? LinkedIn Lives might be your secret weapon. But let’s be real—not all LinkedIn Lives are created equal. If you’re going live and you’re the only one there… you’re not alone! The good news? There’s a fix!


    In this episode of The Master Your Business Podcast, I sit down with Becky Whittaker, a messaging expert who’s cracked the code on hosting LinkedIn Lives that actually attract and nurture leads. She spills secrets on how to fill your virtual room, keep people engaged, and turn casual viewers into warm leads.


    Highlights of this episode:
    (02:35)
    The power of showing up live to build trust and credibility
    (03:43)
    How to pick the right LinkedIn Live topic that draws in your ideal clients
    (05:45)
    The sneaky way to turn guests into clients through LinkedIn Lives
    (10:37)
    Why most people forget about your event—and how to fix it
    (13:01)
    How to write an irresistible event title that gets clicks
    (16:10)
    The best time and day to go live for maximum attendance
    (18:24)
    The biggest LinkedIn Live mistakes and how to avoid them
    (29:35)
    One simple mindset shift that makes going live easier


    If you’ve been wondering how to master LinkedIn Live events for more credibility and leads, this episode is for you. Tune in now and start showing up like the expert you are! 🎙️🚀


    📲  Connect with Becky on:

    • Instagram → https://www.instagram.com/becky_whittaker_writes/
    • LinkedIn → https://www.linkedin.com/in/becky-whitt/
    • Website → www.beckywhittaker.co.uk
    • Podcast → https://podcasters.spotify.com/pod/show/becky-whittaker
    • YouTube → https://www.youtube.com/@BeckyWhittakerLegalCopywriter
    • Email → [email protected]

    SPICE March waitlist → subscribepage.io/spice-waitlist 

    One email, one sale email sequence (FREEBIE) → subscribepage.io/oneemailonesale 

    Message to MILLIONS 1-2-1 mentorship → subscribepage.io/messagetomillions 

    Newsletter signup → subscribepage.io/hero_becky_whittaker 


    Love This Episode?

    If you found value in today’s conversation, do us a favour: 

    ⭐️ Follow The Master Your Business Podcast

    ⭐️ Connect with Deirdre on LinkedIn

    ⭐️  The Master Your Business Podcast Show Notes


    Rate Review & Follow on Apple Podcasts

    ⭐⭐⭐⭐⭐

    “Great insights on getting noticed in the market

    Deirdre does a great job of helping understand best mar

    39 min

About The Master Your Business Podcast

From the publisher's feed

The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help…