Healthcare is delivered in ever more culturally diverse settings, whether in reference to the patients we serve or the colleagues we work with. While cultural diversity is not limited to race and ethnicity, there is a growing understanding of the importance this plays in achieving better outcomes for patients and staff. What can we learn by reflecting on our experiences of working and training in varied health systems? How can we use this to enhance dialogue and openness, address biases and strengthen patient-centredness of our approaches...

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SPEAKERS
Our host today was Dr Najeeb Rahman
https://www.linkedin.com/in/najeeb-rahman-6634b42

Our guest speaker today was Dr Gabin Mbanjumucyo
https://twitter.com/mgabin5

For more information about Medical Protection please visit
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Did you know listening to the Medical Protection Podcast could go towards your CPD?
Look for the CERTIFICATE link within each podcast description, log on to PRISM, and follow instructions.

CERTIFICATE
A certificate of learning is available on PRISM for members
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Sometimes you just need someone to do something (or stop doing something) now. In this podcast we’ll explore the closest thing I know of to a Jedi Mind Trick, and it all comes down to a single word… (and it’s not please)

FURTHER LEARNING
Got you thinking? What to know more? If you’re a member of Medical Protection join us for the next Beating Burnout Virtual Workshop using the link below
https://protection.pub/3fipeuj

CERTIFICATE
A certificate of learning is available on PRISM for members
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SPEAKER
You were listening to Dr Hayden Richards
https://www.linkedin.com/in/john-marwick-2614ab17
Check out more of Hayden’s work here
https://www.youtube.com/channel/UCma722FUVkVv-uh97BCZ-4Q/playlists

For more information about Medical Protection please visit
www.medicalprotection.org

A lot of people think it takes too much time to be kind - so they stop short of really connecting with people in their time of need. It’s time to bust that myth.

FURTHER LEARNING
Got you thinking? What to know more? If you’re a member of Medical Protection join us for the next Beating Burnout Virtual Workshop using the link below
https://protection.pub/3fipeuj

CERTIFICATE
A certificate of learning is available on PRISM for members
https://protection.pub/3sN5UZ6

SPEAKER
You were listening to Dr Hayden Richards
https://www.linkedin.com/in/john-marwick-2614ab17
Check out more of Hayden’s work here
https://www.youtube.com/channel/UCma722FUVkVv-uh97BCZ-4Q/playlists

For more information about Medical Protection please visit
www.medicalprotection.org

You ask a simple question, with the best of intentions - so why is the other person struggling to answer? And what’s happened to that rapport you worked so hard to build? It’s gone! What happened? How do you fix it? And how do you prevent this from happening again?

FURTHER LEARNING
Got you thinking? What to know more? If you’re a member of Medical Protection join us for the next Beating Burnout Virtual Workshop using the link below
https://protection.pub/3fipeuj

CERTIFICATE
A certificate of learning is available on PRISM for members
https://protection.pub/3sN5UZ6

SPEAKER
You were listening to Dr Hayden Richards
https://www.linkedin.com/in/john-marwick-2614ab17
Check out more of Hayden’s work here
https://www.youtube.com/channel/UCma722FUVkVv-uh97BCZ-4Q/playlists

For more information about Medical Protection please visit
www.medicalprotection.org

Expressing respect, praise and appreciation should be simple, but we’ve all had experiences where it goes wrong. It’s all too easy for our good intentions to be misinterpreted. In this podcast let’s explore the 5 most important things I’ve learned about how to express respect, praise and appreciation.

FURTHER LEARNING
Got you thinking? What to know more? If you’re a member of Medical Protection join us for the next Beating Burnout Virtual Workshop using the link below
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CERTIFICATE
A certificate of learning is available on PRISM for members
https://protection.pub/3sN5UZ6

SPEAKER
You were listening to Dr Hayden Richards
https://www.linkedin.com/in/john-marwick-2614ab17
Check out more of Hayden’s work here
https://www.youtube.com/channel/UCma722FUVkVv-uh97BCZ-4Q/playlists

For more information about Medical Protection please visit
www.medicalprotection.org

The brain has been called a ‘prediction machine’. What happens when this predictive machine works against you? Let’s talk about reframing and what it can do for you.

FURTHER LEARNING
Got you thinking? What to know more? If you’re a member of Medical Protection join us for the next Beating Burnout Virtual Workshop using the link below
https://protection.pub/3fipeuj

CERTIFICATE
A certificate of learning is available on PRISM for members
https://protection.pub/3sN5UZ6

SPEAKER
You were listening to Dr Hayden Richards
https://www.linkedin.com/in/john-marwick-2614ab17
Check out more of Hayden’s work here
https://www.youtube.com/channel/UCma722FUVkVv-uh97BCZ-4Q/playlists

For more information about Medical Protection please visit
www.medicalprotection.org

An experienced ophthalmologist performed refractive laser surgery on a 33-year-old woman. Post-operatively she developed severe bilateral infectious keratitis, a very rare complication of this procedure. The surgeon treated the infection appropriately, but a complaint was made regardless...
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FURTHER LEARNING
If you’re a member of Medical Protection and want to learn more:
Use the link below to access eLearning about navigating adverse outcomes
https://protection.pub/3yGVXj9

CERTIFICATE
A certificate for listening is available on PRISM
https://protection.pub/3gfweIf

SPEAKERS
Our host today was Dr John Marwick
https://www.linkedin.com/in/john-marwick-2614ab17

Our special guest speaker was Dr Julia Ambler
https://www.linkedin.com/in/julia-ambler-0386351b1

For more information about Medical Protection please visit
www.medicalprotection.org -

A GP is notified by an after-hours service that her patient is seeking an abortion. The patient, who is taking isotretinoin, is not on the pregnancy prevention programme because she told her dermatologist that she was not sexually active. She asks her GP not to inform the dermatologist about her pregnancy.
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NEED HELP?
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CERTIFICATE
A certificate for listening is available on PRISM
https://protection.pub/3gfweIf

SPEAKERS
Our host today was Dr John Marwick
https://www.linkedin.com/in/john-marwick-2614ab17

With special guest Dr James Thorpe
https://www.linkedin.com/in/james-thorpe-29b58499

For more information about Medical Protection please visit
www.medicalprotection.org -

After examining a patient with respiratory symptoms a doctor diagnosed a viral infection. A few days later another doctor prescribed antibiotics for a bacterial infection. The patient complained that he should have been diagnosed and treated at the first consultation. What followed was an examination of the doctor’s records...
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FURTHER LEARNING
If you’re a member of Medical Protection and want to learn more:
Use the link below to display the eLearning and webinar recordings available on medical records
https://protection.pub/3z8S07t

CERTIFICATE
A certificate for listening is available on PRISM
https://protection.pub/3gfweIf

SPEAKERS
Our host today was Dr John Marwick
https://www.linkedin.com/in/john-marwick-2614ab17
with special guest Dr Heidi Mounsey

For more information about Medical Protection please visit
www.medicalprotection.org -