According to our guest, Kiki L'Italien, trust is an indispensable commodity. Gaining it takes both time and ongoing proof that trust in your association is well deserved.
KiKi has honed her approach to communications and strategy for many organizations – nonprofits and corporate alike – including Optica, American Red Cross National Headquarters, QVC, and the American Institute of Architects. Now a senior consultant with Tecker International, she speaks regularly about management strategy and cultivating communities of trust. KiKi is also creator and host of Association Chat, an online community, blog, and podcast reaching 72k individuals monthly.
In this episode, you'll discover:
- Why trust is a commodity that’s hard to come by
What associations are doing to both win and lose trustThe dangers of conflict of interest and how it hurts trustWhy who you have running partnerships is key to maintaining trustHow to build trust at scaleThe need to be an effective trust-builder both digitally and in personHow overcomplicating things in order to sound smart can lose trustThe key to authenticity – genuine curiosityThe right communication channels for the right groupWhy you should commit to delivering what you say you’re going to deliverWhy it pays to be mindful of your digital body languageWhy you should create environments where members aren’t afraid to participate because they aren’t “perfect” enoughCharacter and competency, a winning combinationDon't forget to subscribe to Association Marketing Pros (AMP), Beth's weekly newsletter for association marketers.