The Million Dollar Employee

The Million Dollar Employee

By Ketan KrishnaBusinessCareers
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The Million Dollar Employee episodes

  • Invest in your learning without focus on Return on Investment.
    We received a letter from a customer from abroad.
    It was addressed to our CEO. It detailed about things we had gone wrong with, and the reasons why the customer was furious.
    We checked our quality snapshots, did our diligence and found out that we had followed the due processes. We opined that the customer was blowing things out of proportion.
    The product was reasonably expensive and would have costed us moderately. For a small and growing company, this was not easy.
    But our CEO took an instant decision to send another product to the customer. He also connected in with the customer.
    He made a choice where he did not take opinion from the production team.
    This sounded like production being proven wrong, and the decision being taken in favour of the customer, without fact findings.
    Upon asking him, I learned a lesson for life.
    5 min
  • The Power of Ownership at Work
    Every time I would go to him with a problem, issue or challenge which was not functional or technical, he would rarely give me a solution, instead ask questions.
    This used to put me off. Why would a manager shy away from his responsibilities of solving my problems? Here is a powerful lesson that I learned!
    7 min

About The Million Dollar Employee

From the publisher's feed

A small-town boy, an HR Practitioner, a Coach, an Author, a Speaker, I have been helping Organizations take care of their people.