In this episode, Dr. Geri Amori talks about how our view of the world shapes our interactions with others. Listeners will hear personal stories and real-world examples of how personal biases can lead to misinterpretations. We close the episode with tips for recognizing your biases and reshaping your experiences.  

During this episode, you will learn about:

• The meaning of “the fish don’t see the water”
• How our biases (we all have them) influence our interactions with others, including in the healthcare environment
• Ways to recognize when your biases might be clouding your judgment or actions
• Strategies to help you pivot, see things in a different way, and improve how you engage with the world 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, Dr. Kimberly Manning, respected physician and gifted storyteller, explores how sharing our stories can break down barriers in healthcare and positively influence the educational experience; she also discusses why psychologically safe spaces are so important in the medical education setting.

During this episode, you will learn about:

• The power of storytelling in education 
• What it means when we hold space for shared connection in the healthcare setting 
• Why it’s vital to create safe spaces in medical education

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, behavioral health consultant Rebekah Schiefer shares her perspectives on the current state of mental healthcare, collaborative opportunities for administrators and mental health professionals , and the unique ways she and her colleagues support their own mental well-being. We also get a peek into how the latest Supreme Court decision may affect future mental healthcare.  

 During this episode, you will learn about:

• How the surge in mental healthcare demand during the pandemic has impacted mental health professionals 
• Critical barriers that exist in providing timely and meaningful care to patient communities
• Why mental health professionals and social workers must be involved in all levels of administration
•  How mental health professionals manage their own mental health  

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, Donna talks with Francisco about his team’s mission to foster diversity, equity, and inclusion (DE&I) at the University of Arizona College of Medicine – Phoenix. This in-depth discussion highlights specific programs and collaborative initiatives that have been developed to address the needs of medical students, barriers that still exist in the effort to improve DE&I, and a look toward the future. 

During this episode, you will learn about:

• The experience of establishing a DE&I department from scratch
• Specific programs designed to meet the needs of medical students from the beginning of their education through residency
• A collaborative initiative between the University of Arizona College of Medicine – Phoenix and other medical schools across the country to address discrimination and racism
• Francisco’s perspectives regarding common frustrations expressed by DE&I representatives from a variety of environments 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, Donna talks with Dr. Mark Schuster about his experience being a gay clinician and the challenges LGBTQ+ clinicians face in both medical schools as students and healthcare organizations as employees. Dr. Schuster also shares what he and his colleagues are doing to support the well-being of LGBTQ+ medical students and improve the care of LGBTQ+ patients. 

During this episode, you will learn about:

• Dr. Schuster’s powerful essay on being gay in medicine
• Unique challenges faced by LGBTQ+ clinicians
• Strategies to support medical student well-being, including those in the LGBTQ+ community 
• The integration of LGBTQ+ focused curricula in medical schools
• The importance of the language we use and why we must never make assumptions 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, Dr. Kevin Moynahan, a practicing General Internal Medicine  physician and vice dean of Education at the University of Arizona College of Medicine - Tucson, talks about his experience of being a medical school leader, the value that learning communities can provide for clinicians at any point in their professional journey, and what he thinks is the best way for clinicians to learn.  

During this episode, you will learn about:

• Dr. Moynahan’s experiences as a medical school leader, including challenges and opportunities brought on by COVID-19 
• The value in establishing learning communities for medical students and clinicians
• Dr. Moynahan’s views on the most effective ways to educate clinicians, both in medical school and beyond 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

Dr. John Rodis, former president of St. Francis Hospital and CEO of Arista Health, talks with Donna about his experience of leading a healthcare organization during the height of COVID and what it taught him about how he and other leaders must respond to the needs of clinicians and staff. He also addresses misconceptions about healthcare C-suite executives. 

During this episode, you will learn about:

• The experience of leading a hospital during an unprecedented global pandemic
• Opportunities and challenges that healthcare leaders face in supporting clinician and staff well-being
• Misconceptions about healthcare C-suite executives 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

Andres Diaz, a medical student and Chief Editor of The New Physician, talks with Donna about his journey from immigrant to medical student and the experience of being a medical student in today’s world, including the intersection of medicine and business and misconceptions people have about the future generation of clinicians. 

During this episode, you will learn about:

• Andres’s unique journey to medical school as a Colombian immigrant and how it has shaped his perspectives on healthcare
• The experience of being a medical student in today’s world and how that influences mental health
• How medical students really prefer to learn
• The inclusion of the “business of medicine” in medical school curricula 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, Donna talks to Dr. Rebekah Fenton, author of the viral essay “The First (Black) Fellow,” about her experience being a fellow-in-training in adolescent medicine, the challenges she and other BIPOC clinicians face, and what we must do to support the next generation of healthcare professionals. 

During this episode, you will learn about: 

• Dr. Fenton’s experience being both the first fellow and first Black fellow in a major children’s hospital
• The power of representation by BIPOC clinicians, especially for young patients 
• What healthcare leaders and medical educators must do to help support the next generation of clinicians 
• The importance of examining how we truly incorporate diversity in our own environments 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.

In this episode, Dr. Kate Watson explains how threat system activation and compassion fatigue influence patient-provider encounters, based on her experience working with clinicians across the globe. Additionally, Donna and Dr. Watson discuss Donna’s recent personal experience with a healthcare provider and consider how an imbalanced compassion flow may have affected this interaction. Finally, Dr. Watson explores the critical role of healthcare administrators in addressing these challenges.  

During this episode, you will learn about: 

• The experience of threat system activation during patient encounters and how that influences clinician well-being  
• The importance of balanced compassion flow and how imbalances lead to compassion fatigue 
• The effect of meaningful, system-level support, or lack thereof, on patient interactions 

Med-IQ is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice.

Music and lyrics: Nancy Burger and Scott Weber.