The MSP Growth Podcast

Going against the majority opinion is what Adam Connor, CEO of Service Max, has been doing since day one. By focusing on building a Mac-forward MSP, he carved out his own corner of the industry.

As technology evolves, complexity doesn't disappear. It multiplies. Andy Higgins founded IM Collaboration to help businesses find answers in the confusion. 

Some MSPs focus purely on technology, others build companies with people at the center of everything. Matthew Harvey, founder and CEO of Stepping Forward Technology, has spent two decades doing the latter. 

Starting an MSP sucks. Starting one in another country? Adds a different level of challenges. Travis Woods, CEO of Fort Point IT, learned that firsthand when he and his partners expanded into Colombia. This experience reshaped how he thinks about leadership, culture, and how to build trust across borders.

📍 Some MSPs run great businesses. Others help shape the entire industry. Corey Kirkendoll does both.

In this episode of The MSP Growth Podcast, we sit down with Corey, CEO of 5K Technical Services and a respected leader across national MSP committees, vendor advisory boards, and advocacy groups.

If you're building an MSP and wondering how to lead with purpose, grow with strategy, and make an impact beyond your business, this episode is a must-listen.

🎧 Learn More about Corey and 5K Technical Services:

https://www.5ktech.com/

There are MSPs who fix tech—and then there are MSPs who shape their communities.

In this episode of The MSP Growth Podcast, we sit down with Christopher Barber, the self-proclaimed Chief Nerd and founder of Cheaper Than A Geek, a wildly successful, community-driven MSP that’s been serving Maryland for over 25 years.

Christopher doesn’t just run a thriving business—he sits on boards, legislative committees, and workforce councils, using his voice to advocate for small businesses, cybersecurity, and the future of our industry.

We talk about what it takes to stay relevant for two decades, how local leadership can unlock major growth, and why giving back might be your most powerful strategy yet.

🎧 Learn more about Chris and Cheaper Than A Geek: https://www.cheaperthanageek.com/

Starting an MSP is tough—but building one that thrives for nearly two decades in a specialized niche? That takes vision.

In this episode of The MSP Growth Podcast, we sit down with Jason Thomas, founder of JTAG Solutions, to hear how he turned his background in IT administration into a long-standing business serving laboratories and veterinary clinics.

If you're still figuring out where your MSP fits in the market—or you're ready to scale and specialize—this episode is full of insight and inspiration.

🎧 Learn more about Jason: https://www.jatag.com/
🚀 Explore the Gozynta Growth Program: ⁠⁠gozynta.com/growth-program⁠⁠
📢 Want to be featured on the podcast? ⁠⁠Apply here⁠⁠.

Karl Palachuk didn’t set out to become one of the most influential voices in the MSP space—he just knew there had to be a better way to run an IT business.

In this episode, Karl shares how his journey from his first IT job to launching his own MSP led to a career dedicated to helping others do the same.

From building a sustainable, profitable MSP to writing some of the most recognized books in the industry, Karl has helped shape how IT business owners think about growth, operations, and success.

If you're an MSP looking for long-term success, or just need a reminder of why you started, this one’s for you.

Learn more about Karl: ⁠karlpalachuk.com⁠

Looking to take your MSP to the next level? Check out the Gozynta Growth Program at ⁠gozynta.com/growth-program⁠!

Want to be featured on the podcast? ⁠Apply here.

Amy Babinchak didn’t plan to start an MSP. She just knew she couldn’t keep flying around the country fixing everyone else's disasters while burning herself out in the process.

In this episode, Amy shares how walking away from burnout led her to build Harbor Computer Services—an MSP that not only survived the 2008 recession but helped define what professionalism should look like in the industry. From hiring her first employee to co-founding the National Society of IT Service Providers, Amy’s story is packed with hard-won lessons on leadership, legacy, and knowing when to fire a client.

If you're feeling stretched thin or stuck in someone else’s chaos, this one’s for you.

Learn more about the NSITSP: nsitsp.org

Check out Third Tier: thirdtier.net

Looking to take your MSP to the next level? Check out the Gozynta Growth Program at gozynta.com/growth-program!

Want to be featured on the podcast? Apply here.

In this bonus episode, we sit down with Megan Killion, serial founder and force behind MKC, as she prepares to close the doors on her agency and launch her next chapter: Pisces.

Megan shares the raw and real story behind how MKC came to be, what drove her as an entrepreneur, and the personal cost of chasing constant growth. From navigating NICU life and personal loss to scaling a business that hit 32K MRR in its third month, Megan pulls back the curtain on what it actually looks like to build something from scratch.

We dig into what success really means, the myth of work-life balance as a founder, and why reinvention is not failure. It is the evolution of staying true to your reason for starting.

This one is for the high achievers, the burned-out, and the builders ready to dream a little differently.