The MSP Zone

The MSP Zone

By Charles WeaverTechnology
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The MSP Zone episodes

  • Zero Trust Network Architecture for MSPs

    What is ZTNA? As MSPs face increasing challenges in protecting their clients against global cyber threats, new ways of defense are needed. Could ZTNA be an effective new tool for MSPs? We will discuss. 

    Program Highlights

    • Applicability to public and private clouds
  • How is it to manage?
  • Best Practices for MSPs

    • MSP Zone Guest: Robert Krug, AVAST

    29 min
  • Securing the MSP Supply Chain
    The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. 
    MSP Zone Guest: Rob Scott, Scott & Scott LLP
    28 min
  • Securing the MSP Supply Chain

    The supply chain in managed services involves numerous technology relationships with external parties. This is a normal practice. There are, however, some easy and necessary steps every MSP ought to take when reviewing their supply chain partners and making decisions that ultimately affect risk and profitability. 

    MSP Zone Guest: Rob Scott, Scott & Scott LLP

    28 min
  • 4 Process Improvements for Private Cloud Managed Services
    Managing any object (as a managed service) requires skill. But, beyond mere expertise, there are several critical characteristics that can really make your private cloud managed services offering take off in 2021. 
    Here are 4 fundamental process changes your MSP practice can implement in 2021 to improve your private cloud offering. 
    Automating the back-office workflow
    Offering a self-service portal that can be accessed by both end-customers and the internal help desk
    Automating service fulfillment to allow for efficiency in provisioning
    Offering flexible pricing and resource consumption just like the public cloud hyperscalers
    MSP Zone Guest: Alan Zurakowski, HyAlto
    29 min
  • 4 Process Improvements for Private Cloud Managed Services

    Managing any object (as a managed service) requires skill. But, beyond mere expertise, there are several critical characteristics that can really make your private cloud managed services offering take off in 2021. 

    Here are 4 fundamental process changes your MSP practice can implement in 2021 to improve your private cloud offering. 

    • Automating the back-office workflow
  • Offering a self-service portal that can be accessed by both end-customers and the internal help desk
  • Automating service fulfillment to allow for efficiency in provisioning
  • Offering flexible pricing and resource consumption just like the public cloud hyperscalers

    • MSP Zone Guest: Alan Zurakowski, HyAlto

    29 min
  • 2020 Managed Services Year in Review
    2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020. 
    MSPs Rose to the Challenge in 2020
    The pandemic caused a major separation between professional MSPs and other IT providers
    Regulation of IT is now upon us
    Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
    Cyber Attacks - both against MSPs and clients
    Changes in ransomware payment policy
    IT labor uncertainties created new opportunities for MSPs
    MSP Zone Guest: Rob Scott, Scott & Scott, LLP
    33 min
  • 2020 Managed Services Year in Review

    2020 will be a historic year, not just because we had a global pandemic. The managed services profession achieved some significant milestones this year. We will examine a few of the highlights in this year-end review of 2020. 

    • MSPs Rose to the Challenge in 2020
  • The pandemic caused a major separation between professional MSPs and other IT providers
  • Regulation of IT is now upon us
  • Managed services contracts went through some changes this year. Terms, risk strategies, even negotiating tactics
  • Cyber Attacks - both against MSPs and clients
  • Changes in ransomware payment policy
  • IT labor uncertainties created new opportunities for MSPs

    • MSP Zone Guest: Rob Scott, Scott & Scott, LLP

    33 min
  • The Unintended Consequences of MSP Regulation
    MSP regulation is upon us. But, could there be unintended consequences not foreseen by the regulators and legislators passing such laws? Today, we talk to a Louisiana based MSP to get his thoughts on what impact MSP regulation may have on managed service providers. 
    Landon Futch - Essential Solutions, LLC
    Will the laws & regulations actually make MSPs and their clients safer?
    Is MSP regulation an excuse for poor client cyber hygiene?
    Will new security laws force better IT security behavior amongst clients?
    Will the law impact both governmental and private customers?
    24 min
  • The Unintended Consequences of MSP Regulation

    MSP regulation is upon us. But, could there be unintended consequences not foreseen by the regulators and legislators passing such laws? Today, we talk to a Louisiana based MSP to get his thoughts on what impact MSP regulation may have on managed service providers. 

    Landon Futch - Essential Solutions, LLC

    • Will the laws & regulations actually make MSPs and their clients safer?
  • Is MSP regulation an excuse for poor client cyber hygiene?
  • Will new security laws force better IT security behavior amongst clients?
  • Will the law impact both governmental and private customers?
    • 24 min
  • MSSP - Build or Partner
    If you are wanting to accelerate your steps towards offering managed security, you have a few options, including build or partner. Today’s episode discusses some of the pros and cons of both the build and partner methods. What are some of the common MSSP challenges? Should MSPs build or partner?Has Work From Home disrupted the legacy managed security deliverable? What is a SOC? Is it just a NOC with a SIEM?MSP Zone Guest: Brian Stoner, Stellar Cyber
    30 min

About The MSP Zone

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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and…