The MSP Zone

The MSP Zone

By Charles WeaverTechnology
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The MSP Zone episodes

  • MSSP - Build or Partner

    If you are wanting to accelerate your steps towards offering managed security, you have a few options, including build or partner. Today’s episode discusses some of the pros and cons of both the build and partner methods.

    What are some of the common MSSP challenges?
    Should MSPs build or partner?
    Has Work From Home disrupted the legacy managed security deliverable?
    What is a SOC? Is it just a NOC with a SIEM?
    MSP Zone Guest: Brian Stoner, Stellar Cyber

    30 min
  • Current Best Practices in Managed Service Contracts
    Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement. 
    Today's program examines the current best practices as it pertains to how MSPs ought to construct their managed services agreements. 
    Episode Highlights: 
    Term of agreements - Monthly, 1 year, and 3-year options, each offering pricing discounts depending on term
    Cancellation clauses directly impact the term of the agreement.
    Price protections
    Response times vs resolution times
    Insurance - the goal should be a “zero risk” position for the MSP
    Limitation of liability
    MSP Zone Guest: Rob Scott of Scott & Scott, LLP
    32 min
  • Current Best Practices in Managed Service Contracts

    Managed services agreements are crucial for MSPs and clients. Everything from the duration of the agreement, to pricing, limitation of liability, and other elements necessary to the relationship between MSP and client must be articulated within the managed services agreement. 

    Today's program examines the current best practices as it pertains to how MSPs ought to construct their managed services agreements. 

    Episode Highlights: 

    • Term of agreements - Monthly, 1 year, and 3-year options, each offering pricing discounts depending on term
  • Cancellation clauses directly impact the term of the agreement.
  • Price protections
  • Response times vs resolution times
  • Insurance - the goal should be a “zero risk” position for the MSP
  • Limitation of liability

    • MSP Zone Guest: Rob Scott of Scott & Scott, LLP

    32 min
  • The evolution of MSPs in the age of Covid
    As we near the end of 2020, a year that has brought significant global change to everyone, we also look at the ways how this year has impacted the managed services profession and the customers relying on MSPs. While 2020 brought undeniable change, it also brought opportunities to use change as a way to survive and improve upon outdated and even inefficient business practices. This is especially true in IT management. 
    Program Highlights:
    The evolution of networks in the age of Covid and remote/mobile workers
    The Threat Landscape evolving trends
    The need for advanced security, especially for encrypted traffic
    The importance of a layered security solution
    MSP Zone Guest: Robert Krug, of Avast Software
    26 min
  • The evolution of MSPs in the age of Covid

    As we near the end of 2020, a year that has brought significant global change to everyone, we also look at the ways how this year has impacted the managed services profession and the customers relying on MSPs. While 2020 brought undeniable change, it also brought opportunities to use change as a way to survive and improve upon outdated and even inefficient business practices. This is especially true in IT management. 

    Program Highlights:

    • The evolution of networks in the age of Covid and remote/mobile workers
  • The Threat Landscape evolving trends
  • The need for advanced security, especially for encrypted traffic
  • The importance of a layered security solution

    • MSP Zone Guest: Robert Krug, of Avast Software

    26 min
  • Managed Services in the Last Frontier
    A conversation with Ampersand, a managed services provider based in Alaska about their journey throughout the pandemic, meeting the needs of their clients, and in general about being an MSP in the last frontier.
    28 min
  • Managed Services in the Last Frontier

    A conversation with Ampersand, a managed services provider based in Alaska about their journey throughout the pandemic, meeting the needs of their clients, and in general about being an MSP in the last frontier. 

    28 min
  • Can you Resell Managed Services?
    Is the MSP profession ready for the channel? Of course it is, you might say. But, we are talking about the reselling of managed services as a channel. Can this strategy be accomplished effectively and safely? What are some of the steps you should take if you are considering such a strategy? 
    What are the legal risks?
    Is there a primary MSP relationship which should be established?
    How do you update your agreements?
    If you are the “channel partner” MSP, how do you adapt?
     
    MSP Zone Guest: Rob Scott, Scott & Scott LLP
    This episode brought to you by Webroot
    22 min
  • Can you Resell Managed Services?

    Is the MSP profession ready for the channel? Of course it is, you might say. But, we are talking about the reselling of managed services as a channel. Can this strategy be accomplished effectively and safely? What are some of the steps you should take if you are considering such a strategy? 

    • What are the legal risks?
  • Is there a primary MSP relationship which should be established?
  • How do you update your agreements?
  • If you are the “channel partner” MSP, how do you adapt?

    •  

    MSP Zone Guest: Rob Scott, Scott & Scott LLP

    This episode brought to you by Webroot

    22 min
  • MSPs & Passwords
    Passwords play such an important role in our society and our cybersecurity, we just can't talk about them enough. Today's episode features LogMeIn, creators of LastPass, in a discussion concerning password management for MSPs and password management for customers. 
    MSP Zone Guest: Rebecca Stone, LogMeIn
    26 min

About The MSP Zone

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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and…