The MSP Zone

The MSP Zone

By Charles WeaverTechnology
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The MSP Zone episodes

  • OFAC Guidance on Ransomware Payments

    The US Treasury Department's Office of Foreign Assets Control recently issued and advisory bulletin on the potential sanctions risks of making ransomware payments. Payments to certain individuals, organizations, and even regions, may trigger a US sanction against you, possibly exposing you to further criminal and civil action. 

    Today's episode discusses ways MSPs can approach ransomware (both internally and on behalf of clients) and we offer specific ways you can protect your MSP practice. 

    Episode Highlights: 

    What is the legal exposure of making a ransomware payment?

    What steps can your MSP practice take to help protect clients from being a victim to a ransomware attack? 

    Contractual changes you can implement today to deal with ransomware in general

     

    MSP Zone Guest: Rob Scott, Scott & Scott, LLP

    27 min
  • Remote Work is Generating New Managed Services Opportunities
    COVID-19 has been disruptive for many businesses, including some MSPs. Some businesses, however, have reacted better than others to the global pandemic; this also includes MSPs. Backup software company Altaro conducted a study of MSPs asking them a variety of questions about the economy, the state of managed services, and the future. Here are some of the highlights of our discussion with David and Stephen, the co-founders of Altaro.
    24 min
  • Remote Work is Generating New Managed Services Opportunities

    COVID-19 has been disruptive for many businesses, including some MSPs. Some businesses, however, have reacted better than others to the global pandemic; this also includes MSPs.

    Backup software company Altaro conducted a study of MSPs asking them a variety of questions about the economy, the state of managed services, and the future. Here are some of the highlights of our discussion with David and Stephen, the co-founders of Altaro.

    24 min
  • Are MSPs Responsible for their Vendors?
    MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their customers? This episode discusses this complicated question and makes the complex easy to understand.
    Episode highlights:
    Customers must be held liable for actions they take impacting their data privacy and security. 
    Co-managed services doesn’t mean the MSP indemnifies the client against all scenarios
    MSPs are not responsible for their vendors. If the client dealt directly with the vendor, the client would have their own risk to manage. 
    MSP Zone Guest: Rob Scott, Scott & Scott LLP
    34 min
  • Are MSPs Responsible for their Vendors?

    MSPs are responsible for their own actions, but should they be responsible for the external service providers (i.e., vendors) they bring to their customers? This episode discusses this complicated question and makes the complex easy to understand.

    Episode highlights:

    • Customers must be held liable for actions they take impacting their data privacy and security. 
  • Co-managed services doesn’t mean the MSP indemnifies the client against all scenarios
  • MSPs are not responsible for their vendors. If the client dealt directly with the vendor, the client would have their own risk to manage. 

    • MSP Zone Guest: Rob Scott, Scott & Scott LLP

    34 min
  • MSP Zone Interview with Chris McHale of SPK and Associates
    MSPs have been reporting all year a similar story across many market verticals and geographies. In today's episode, we speak with Chris McHale of SPK and Associates about her clients (many of theme engineering firms) and how they have been doing throughout the pandemic. 
     
    MSP Zone Guest: Chris McHale, SPK and Associates
    26 min
  • MSP Zone Interview with Chris McHale of SPK and Associates

    MSPs have been reporting all year a similar story across many market verticals and geographies. In today's episode, we speak with Chris McHale of SPK and Associates about her clients (many of theme engineering firms) and how they have been doing throughout the pandemic. 

     

    MSP Zone Guest: Chris McHale, SPK and Associates

    26 min
  • Managed Services for Healthcare in 2020
    Our interview with an MSP focusing heavily on healthcare offers some valuable insights into how that sector has done throughout the pandemic. 
    Highlights: 
    Pandemic has forced positive changes within a stagnant medical industry
    Internal IT for small and mid-sized medical practices not equipped for this new pandemic model
    Reallocation of IT resources to focus on core IT competencies and strategic goals
    Data security amongst smaller medical firms will need to be addressed
    Healthcare firms not familiar with IT have a path forward to profitability and operational stability
    MSP Zone Special Guest: Bruce Nelson, Vertical Solutions
    30 min
  • Managed Services for Healthcare in 2020

    Our interview with an MSP focusing heavily on healthcare offers some valuable insights into how that sector has done throughout the pandemic. 

    Highlights: 

    • Pandemic has forced positive changes within a stagnant medical industry
  • Internal IT for small and mid-sized medical practices not equipped for this new pandemic model
  • Reallocation of IT resources to focus on core IT competencies and strategic goals
  • Data security amongst smaller medical firms will need to be addressed
  • Healthcare firms not familiar with IT have a path forward to profitability and operational stability

    • MSP Zone Special Guest: Bruce Nelson, Vertical Solutions

    30 min
  • Managing SaaS
    It used to be that MSPs would manage servers, desktops, firewalls, and other business and infrastructure objects for their clients. Many still do. Yet, as software as a service (SaaS) continues to proliferate in today's changing business environment, MSPs need to be able to managed SaaS platforms as effectively as they did the servers and desktops of yesterday. 
    Gavin Garbutt of Augmentt talks about his experiences with N-able, how the MSP profession has changed, and what MSPs need to do in order to be successful in 2021. 
    MSP Zone Special Guest Gavin Garbutt, co-founder and chairman of Augmentt
    27 min

About The MSP Zone

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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and…