The MSP Zone

The MSP Zone

By Charles WeaverTechnology
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The MSP Zone episodes

  • Managing SaaS

    It used to be that MSPs would manage servers, desktops, firewalls, and other business and infrastructure objects for their clients. Many still do. Yet, as software as a service (SaaS) continues to proliferate in today's changing business environment, MSPs need to be able to managed SaaS platforms as effectively as they did the servers and desktops of yesterday. 

    Gavin Garbutt of Augmentt talks about his experiences with N-able, how the MSP profession has changed, and what MSPs need to do in order to be successful in 2021. 

    MSP Zone Special Guest Gavin Garbutt, co-founder and chairman of Augmentt

    27 min
  • Digital Transformation is Driving Managed Services
    Managed Service Provider Ensono recently conducted a study of end-user organizations who reported some interested results related to IT spending and prioritization. 
    43% of IT decision makers feel their relationship with business leaders has improved since the start of the pandemic
    1 in 3 have been given more scope to define IT spend
    1 in 3 organisations are looking to increase IT budgets
    56% of IT decision makers stated that there is now a greater urgency for digital transformation
    MSP Zone Guest: Simon Ratcliffe, Ensono
    27 min
  • Digital Transformation is Driving Managed Services

    Managed Service Provider Ensono recently conducted a study of end-user organizations who reported some interested results related to IT spending and prioritization. 

    • 43% of IT decision makers feel their relationship with business leaders has improved since the start of the pandemic
  • 1 in 3 have been given more scope to define IT spend
  • 1 in 3 organisations are looking to increase IT budgets
  • 56% of IT decision makers stated that there is now a greater urgency for digital transformation

    • MSP Zone Guest: Simon Ratcliffe, Ensono

    27 min
  • Where are Organizations Most Vulnerable to Cyberattack?
    The war on cybercrime is now upon us. Globally, organizations of all sizes face unprecedented attacks on their IT assets. Luckily, MSPs are on the job and ready to defend against these attacks. 
    But, where are the attacks coming from and what methods are being used to fulfill these cyberattacks? 
    MSP Zone Guest: Terry McGraw, president of PC Matic Federal
    38 min
  • Where are Organizations Most Vulnerable to Cyberattack?

    The war on cybercrime is now upon us. Globally, organizations of all sizes face unprecedented attacks on their IT assets. Luckily, MSPs are on the job and ready to defend against these attacks. 

    But, where are the attacks coming from and what methods are being used to fulfill these cyberattacks? 

    MSP Zone Guest: Terry McGraw, president of PC Matic Federal

    38 min
  • Safe Cyber Hygiene Through Managed Services Contracts
    How do you achieve safe cyber hygiene with your managed services customers. How about your contracts? 
    Managed services contracts are one of several effective ways you can influence your customers to adopt safe and secure cyber hygiene practices (not to mention protecting your managed services practice). 
    MSP Zone Guest: Rob Scott, Scott & Scott LLP
    34 min
  • Safe Cyber Hygiene Through Managed Services Contracts

    How do you achieve safe cyber hygiene with your managed services customers. How about your contracts? 

    Managed services contracts are one of several effective ways you can influence your customers to adopt safe and secure cyber hygiene practices (not to mention protecting your managed services practice). 

    MSP Zone Guest: Rob Scott, Scott & Scott LLP

    34 min
  • MSP Audit Myths
    One of the biggest misconception MSPs have about certifications and audits is that if the MSP does not host the data, there is no need to examine the MSP. This is false!Program Highlights: 1) Remote access. Limiting administrator access. MFA. Password management. 2) Ransomware attack vectors. 3) MSP tools. RMM, ticketing, backup, etc.
    16 min
  • MSP Audit Myths

    One of the biggest misconception MSPs have about certifications and audits is that if the MSP does not host the data, there is no need to examine the MSP.

    This is false!
    Program Highlights: 
    1) Remote access. Limiting administrator access. MFA. Password management.
    2) Ransomware attack vectors.
    3) MSP tools. RMM, ticketing, backup, etc.

    16 min
  • Understanding the Difference Between Security and Privacy Incidents
    Not every cyber attack involves a data breach. Some network breaches do not involve the loss of personally identifiable data. Understanding the distinction between security and privacy incidents will matter greatly as you decide how you should respond, both within your MSP practice and on behalf of your clients. 
     
    MSP Zone Guest: Rob Scott, Scott & Scott, LLP
    28 min

About The MSP Zone

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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and…