You’ve heard the expression, you may even have used it. ‘Communication breakdown’ is a handy metaphor, but a metaphor is symbolic, which means it shouldn’t be taken literally.  

Communication breakdown is a handy concept, but it can also be a cop-out. It’s a useful term in that it suggests an impasse, but if you take it literally it becomes an excuse to stop trying.

What 'communication breakdown' really means is missed opportunity to help a damaged relationship. 

Whether you are directly involved in a dispute, or you are a professional conflict resolver helping others,  this episode is packed with sound, practical advice to enable you to fix an impasse.

© Backing Track: Adventure, Chad Crouch, www.soundofpicture.com, licence CC BY-NC 4.0