There are two major brick and mortar pet stores that consumers can choose from, PetSmart & Petco. To better understand the pet care industry, we took a look at conversations about both brands from pet owners of diverse backgrounds. Using the business intelligence social listening platform from O.Y.E., we were able to segment the audience by ethnicity, age, gender, sentiment, and more. Join us as we examine how the conversation differs when people are discussing how they spoil their furry friends.