The New Flat Rate

By The New Flat Rate

There are a whole lot of misconceptions in the world of running a service business.

The New Flat Rate podcast helps debunk the myths and begin a paradigm shift.

For more information on The New Flat Ra... more

· Business

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FAQs about The New Flat Rate:

How many episodes does The New Flat Rate have?

The podcast currently has 101 episodes available.

The New Flat Rate episodes:

June 21, 2021How to Build a Loyal Team of Reliable Technicians
Are you afraid to implement changes in your business because you don't want to lose employees? If so, you're not alone. In this episode, a contractor friend of ours Don Hilderbrand of PlumbSmart Technologies has innovative ideas you can use right away.
Questions? Email us at [email protected]
www.TheNewFlatRate.com
Show Notes:
Introducing Don Hilderbrand [1:24]

How to find new employees [7:50]

Overcoming the fear of losing employees [13:50]

Thinking outside the box with TNFR [17:30]

How to implement changes [20:35]

Customizing performance incentives [25:11]

Giving options to clients [30:19]

Building a unified, loyalty team [35:45]
Links and Resources:
PlumbSmart Tech

Skills USA

PHCC Apprentice Program

TNFR's Menu Pricing System
...more
49min
June 07, 2021Inspire Customer Loyalty with Wow-Factor Service
What is guaranteed to make your business stand head and shoulders above the competition? Wow-factor service is the key! When you go the extra mile, you inspire loyalty in your customers. Learn how as we sit down with Derek LoVerde of To Your Success.
Show Notes
Introducing Derek with To Your Success. [1:45]

How To Your Success helps contractors build long-term client relationships. [3:24]

Why customers are the cornerstone of a contracting business. [7:16]

Genuine human connection will "wow" your customers. [9:37]

Value that trumps buyer's remorse. [15:43]

Inspiring loyalty in your customers. [16:51]

The power of gifts to improve customer satisfaction. [18:20]

Contractors are in a relationship business. [22:59]

Going above and beyond customer satisfaction. [27:18]

Wowing your customers with no-pressure sales. [31:17]

How to "own the home" where you provide service. [33:32]

Wow-factor service means being attentive. [35:52]

How leadership can help team members succeed. [37:24]
Links and Resources:
To Your Success

Contact To Your Success

The New Flat Rate

101 Wow Factors
Questions?

Email: [email protected]
Phone: 706.259.8892
Web: www.MenuPricing.com
...more
47min
May 17, 2021Three Keys to Finding Freedom in Your Business
Danielle Putnam sat down with contractor, consultant, author, and business coach, Rob Matheny on TNFR Podcast to discuss the million-dollar question: How can you build freedom in your business? In other words, how can you build a business that makes enough money while still allowing you to take time off, to feel free, and to enjoy your job and family more?
Show Notes:
Introducing Rob Matheny [1:42]

Finding good people [5:40]

Working with family members [10:07]

Automating processes [15:31]

Learning to be organized [20:05]

Being a good communicator [24:48]
Links and Resources:
Be a Service Ninja by Rob Matheny

Two Second Lean by Paul Akins

The Founder's Mentality by Chris Zook and James Allen

Never Split the Difference by Chris Voss

Email [email protected] to receive TNFR's Process Writing Kit
...more
31min
May 03, 2021HVAC Contractors' Biggest Missed Opportunity: Evaluating and Improving Indoor Air Quality
HVAC Contractors are in the perfect position to improve their client's quality of life by helping them achieve optimal Indoor Air Quality. But how do you price IAQ assessments and solutions? And what aspects of Indoor Air Quality should you sub out? Listen in as Danielle Putnam, John Ellis, and Rodney Koop discuss the answers.
Show Notes:
Defining indoor air quality with Rodney Koop and John Ellis. [2:00]

The role of HVAC contractors in maintaining indoor air quality. [3:17]

Why pricing is so important when it comes to indoor air quality. [4:33]

Offering improved quality of life by finding indoor air quality solutions. [8:52]

A three-tiered discovery process: investigate, analyze, and quote. [12:10]
Deciding what to sub out and what to do in-house. [17:08]

Links and Resources:
The New Flat Rate

Danielle Putnam - President of The New Flat Rate

John Ellis - Indoor Air Quality Trainer and Expert

Rodney Koop - Founder of The New Flat Rate and IAQ Expert

IAQ Beta Test Program
...more
36min
April 18, 2021 How to Train Your CSR's
Customer Service is a lost art. It's time to re-learn how to provide quality customer service to our customers. Check out this podcast video and enjoy! Questions? We'd love to talk to you. Check us out at www.tnfr.us Phone: (706)259-8892 Email: [email protected]

...more
24min
April 06, 2021 How to be Profit First in Your Service Company
In this episode of The New Flat Rate podcast, Danielle Putnam speaks with Susan Frew, Certified Profit First Coach, contractor, and author of The Pufferfish Effect, about Profit First and her failures and successes in the contracting world.
SHOW NOTES
● Cash is King!
● Be Profit First
● Cut back your operating expenses
RESOURCES AND PEOPLE MENTIONED
Profit First
The Pufferfish Effect
Susan Roberts Frew info: http://susanrobertsfrew.com/
www.MenuPricing.com
Email: [email protected]
Phone: 706.259.8892
...more
25min
January 13, 2021 Common Sense Marketing for Service Contractors
Still confused as to what to spend your marketing and advertising dollars on? You already know that getting solid leads is essential to continued success in service contracting businesses. Marketers are finding that buying patterns and spending trends continue to change in every market and that consumers are becoming more selective when they decide who to do business with. Using the same ads from ten years ago that sell products and services while claiming they have the best prices are not effective today. As a result of these market changes, Frank Besednjak shares his research and expertise on Common Sense Marketing for today’s Service Contracting Businesses.
This was originally a live video workshop. If you'd like to watch it, feel free to email us and we will send you the recording.
Questions? Feel free to contact us any time.
706.259.8892 / [email protected] / www.TheNewFlatRate.com
...more
2h 5min
January 13, 2021 Member Day- Getting Back Engaged with The New Flat Rate
Every month, The New Flat Rate hosts a member day webinar for our members! We love to share them on our podcast so that our members can review them at their convenience.
TOPIC: Getting Started/Back Engaged with The New Flat Rate.
In this 30-minute, high level, FREE Member Day Webinar, Danielle Putnam, Jessica Cox, and Suzanne Wedeven discuss the best practices in Getting Started or Back Engaged with TNFR!
Questions? Feel free to contact us any time.
706.259.8892 / [email protected] / www.TheNewFlatRate.com

...more
51min
January 05, 2021 How To Navigate The Skilled Trades As A Female with Danielle Putnam
A big shout out to Tersh with Service Business Mastery Podcast, who hosted this interview.
https://servicebusiness.libsyn.com/484-how-to-navigate-the-skilled-trades-as-a-female-w-danielle-putnam
In this podcast, Tersh speaks with Danielle Putnam, President of The New Flat Rate & the past president of Women in HVACR. They talk about navigating the trades as a female and some of the things they offer ladies who are interested in joining the trades.
Learn more about Tersh by visiting https://serviceemperor.com
and connect with Tersh on social media @tershblissett
Plus we did a bonus deep dive into business processes, and Danielle has a special gift for you! Reach out to her via email and request your copy of her 7 Page Hiring Package! Her email is [email protected]
Connect with her team by visiting https://thenewflatrate.com/
...more
34min
October 06, 2020 Member Day- Why Do We Need Scripts
The New Flat Rate

www.MenuPricing.com

[email protected]

706.259.8892
...more
25min

FAQs about The New Flat Rate:

How many episodes does The New Flat Rate have?

The podcast currently has 101 episodes available.