The New Flat Rate

Simplify how to price for multiple repairs, creating a terrific customer experience.

Stay in touch with your technicians and customer base by doing ride alongs with your techs. Find out if they are following the script and what are their results - they may simply be missing a small detail which you can help them with!

You are solving your customers problem, but as the Trusted Advisor, it is also your responsibility to point out potential dangers or future breakdowns.

Your customer had a problem, so they called you! They already have put confidence and trust in you because they called you...but during the service call, you actually become the Trusted Advisor.

The script, what to say when presenting a menu of options to your customer and how to allow them to choose which option they want.

The overall picture and process for arriving on site, greeting your customer, doing a diagnosis, presenting options and performing the repair.

How to review your pricing and set the basic levels so your system can be built. This podcast shares how to review the basic prices and provides a little more information into what you're looking for.

Walk through of how to review your HVAC Service pricing preview and what it is you're looking at.