Property restoration is gaining in complexity. Advancements in technology have led to an evolution in process but also customer expectations. Meanwhile, new building materials, a dynamic regulatory environment and the growing severity of CAT events, have made it difficult for property restorations teams to keep up.

In this video perspective interview, you'll hear from PropertyCasualty360's editor-in-chief Elana Ashanti Jefferson first lay out how the restoration business has changed, and then learn from 1-800 WATER DAMAGE's franchise owner Jason Phillips and regional business coach John Otero on what they're doing to ensure they are employing the latest in technology and customer service.

You'll learn: ● What the four key challenges are for property restoration; ● Why training and resources are key to adapting to the new, evolving normal; and ● Which innovations are allowing 1-800 WATER DAMAGE and their franchisees to finish a restoration swiftly and keep their lead in customer satisfaction.

For more insights from the 1-800 Water Damage team of experts, click here.