The front lines of your company are represented by customer support. When it falls short, so does the perception of your entire team. We recently ran into a situation with subpar customer service (to say the least), which was a teaching moment for us all.

Rather than being condescending, always treat people at a higher level. Always provide value and be helpful. As straightforward as it may sound, many brands are extremely lackluster when it comes to treating customers with respect.

Don't be that brand; always embrace helping customers to the best of your ability.

One of the most crucial aspects of any website is security. WordPress users can experience hacks through vulnerabilities in updates or plugins, so it is best always to stay prepared. Keep in mind the power of your WordPress website security starts with you.

What do we mean by that? Greg Taylor from Trinity Web Media is here to break things down.

When you work together as a team, you’ll be amazed by what the power of collaboration can amount to. Quarantine has taught us all an important lesson on the impact being dispersed can have on a company. Here at Trinity Web Media, we strongly encourage others to take on the mindset of “collaboration over competition.”

With the power of your team in full force, internal processes will improve as well as your ability to please clients. Keep in mind the value of collaboration next time your in a bind. Bouncing ideas off one another is an incredible way to boost the productivity of both yourself and others.

In both the world of business and personal life, mistakes are going to happen. We’re all human, and no one is perfect. When something goes awry, don’t beat yourself up about it.

At the end of the day, even the biggest and most well-run companies are going to make mistakes. The best thing you can do is learn from it and move on.

Living in an “influencer society,” it’s hard to filter out content that is of actual value. Social media has made many so focused on likes and followers that we forget what actually goes on behind the scenes. Years ago, what influencers do was just considered an endorsement.

We all know that once money gets involved, the opinions of someone are likely to follow suit. So, the next time your online and you see someone with over a million followers claiming a product is the end-all-be-all, think again.

June marks Pride Month, and the team here at Trinity Web Media wants to remind everyone the importance of remaining allies with the LGBTQ+ community.

Our company never stands for any discrimination, and we will stay that way. Whether based on race, religion, sexual orientation, creed, ethnicity, or anything like that, we are allies.

For all of the content creators out there, it’s no secret creating engaging content is key to growing an audience. With so much content already out there, the internet is flooded with options to choose from. Make your content stand out from the crowd by providing high-value resources that are both educational and entertaining.

Creating videos or podcasts just for the sake of publishing something to hit a deadline isn’t going to cut it. Add value to a person’s life. Create content that you yourself would enjoy watching.

Engaging content takes time to master, but the extra work is always worth it in the long run.

Can you believe WordPress is already turning 18 years old? As time goes on and technology advances, WordPress has grown from a blogging platform to a web development powerhouse. Trinity Web Media is a company that specializes in WordPress development, so we're proud to say we've been along for the ride.

In today's Trinity Web Minute, Greg mentions just how incredible the community built around WordPress is, and how we can't wait to get back involved with WordCamps & other WordPress-related activities in 2021.

With all that being said, happy 18th birthday to WordPress! Cheers to the tremendous growth experienced over the years.

If you're new to the world of WordPress, it can be easy to feel as if you can handle everything yourself. The WordPress community makes information very accessible and provides an excellent background of knowledge for those trying to get in tune with the platform.

One problem we see with this is when clients start to feel as if they can begin to manage their entire website without help from professionals. Without the proper knowledge, taking down a site you worked so hard to build can happen with just one bad plugin.

When it comes to building and maintaining the technical aspects of a WordPress site, leave it to the professionals. The extra costs you spend on working with industry experts will always pay off in the long run. 

If a client doesn't understand your value, the dynamic of your relationship is going to turn for the worse later down the line. From the beginning of a client relationship, you need to establish the value of your work and just how much effort goes into everything.

One interesting takeaway we've seen with clients is the issues that arise from overdelivering. Here at Trinity Web Media, we always do our best to provide a streamlined and comprehensive process to complete tasks for our clients. Unfortunately, when you become so good at your job, the client perceives what you do as being easy. When your value is diminished and perceived as easy, what's stopping the client from trying to do things themselves?

Join Greg Taylor as he explains a problem that many experienced marketers run into. To ensure the longevity of a client, always make sure you demonstrate your value to the fullest.