Under the 11th Malaysia Plan, productivity was identified as one of the main engines of economic and income growth for Malaysia, to enable the country to realise its aspirations of becoming a developed nation. Some benchmarks used to measure productivity include income per capita and compensation of employees (CE), in relation to gross domestic product (GDP) – somewhat an input to output correlation. But are these benchmarks accurate and effective in determining real productivity levels? And what should organisations be looking at when it comes to driving productivity in the modern workplace?

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