Today we are diving into a classic by Dr. Joseph Michelli - The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company. In todayโs episode we are afforded the incredible opportunity to have Joseph (a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author) join us to help weave some of these concepts into the fabric of the Construction Industry and to explain how the Ritz Carlton's fanatical customer-centric approach helped build the empire of consistency that you see today. Joseph is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. ๐ณ๐ณ๐ณ
Dr. Michelli joins NEXT Academy Co-Creators Chad Jones and Cody Phillips as they discuss โThe New Gold Standardโ and pull out leadership lessons that they feel can help contractors create a competitive advantage by utilizing the Ritz Approach in this fast-paced, disruptive world! This book is #AWESOME ๐ฅ๐ฅ๐ฅ
Enjoy Episode 2๏ธโฃ of Season 5๏ธโฃ of The NEXT Academy Podcast on #ConstructionLeadership, #BrandGrowth & #StayingOnOffense
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