Steve Mackenzie sits down with Russ Simons, Chief Listening Officer at Venue Solutions Group, to discuss the evolving landscape of venue management. With over 40 years of industry experience, Russ shares his insights on guest experience benchmarking, risk management, and fostering leadership within organisations. The conversation delves into actionable strategies for improving venue operations, the importance of utilising technology and engaging staff, and how to navigate the challenges of an ever-changing industry. This thought-provoking episode offers valuable takeaways for venue professionals at every level.