The Notorious Banker

https://www.occ.gov/news-issuances/news-releases/2020/nr-occ-2020-6.html

Read the OCC Report on Wells Fargo Scandal.

John Stumpf, Fresh off his $9 Million home purchase "his wife" made for them in Phoenix, got fined $17.5 million and banned from Banking. Damn, that fresh faced youngster is only 66, whatever will he do for a career?

I share my thoughts, and my parallels during my time at Bank of America, along with commenting on some of the interesting notes in the report.

From an exec oversold and told to shut up about it, to a veteran of war saying the stress was worse at Wells, to a threat of sending someone to a "Wells Fargo where someone was killed" as a punishment for poor performance, it's all there.

Someone deserves a punch to the face! Ugh. Listen and be angry with me!

[email protected] - email if you have more info on more locations

575-322-4127 - VM Line.

@bankbetterguy on Twitter - DM ME

I had to do this podcast due to the overwhelming DMs I got asking me my opinion on these two things.

https://www.ft.com/content/a1a25664-38ff-11ea-a6d3-9a26f8c3cba4

https://finance.yahoo.com/news/bofa-bac-double-domestic-consumer-132001358.html

CEO of Bank of America, Brian Moynihan discusses his desire to double Bank of America's Market Share in this interview. 

Learn why that doesn't mean more customers. It means less of you and more of rich people.

Learn also why he thinks him visiting branches to learn more about the customers wouldn't work, and "be a distraction" as if he is widely known by the general public. Give me a break

Plus

I got over 100 DMs about this Video from Worldstar Hip Hop about a business owner confronting Assistant Manager of a BofA in Los Angeles, Christopher Gomez for cashing all of the checks for his employees, except for the African-American Employees check

I will discuss how we were told to "verify" checks for non-clients, making it extremely uncomfy to be there, and then when we would try half-assedly to verify the check and not be successful, we could tell the person we couldn't help them.

Learn the tricks they made us use to do this denial of service. Learn that most non-customers going to cash checks were people of color. 

You also will hear my thoughts as the audio plays out about what is happening, including the cops being called.

Plus, find out why the manager's final excuse of the signature didn't match is an all-out lie considering you look at 100-200 sigs a day, and even the dumbest employee can find points in a signature that match the makers

This video got 500k views online in one day and was shared to me plenty. Hear my take on this insulting video.

MY PATREON Page! For as little as $1, you can help James Baca in his fight against big banks. http://patreon.com/NotoriousBanker

Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more! Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

I have dozens of people who work for Bank of America filling me in on the ins and outs of what's happening to impact the customers of the bank. I have Personal Bankers (RMs), Call Center employees, both BofA in-house and outsourced, one Financial Center Manager in Vegas, and One former manager in Vegas, plus I am friends with several employees in the Las Cruces/El Paso/Dallas areas who still work there.

I was tipped off on a "Need to Know" training that is describing a policy that is ending at BofA really soon. In the immediate future, Bank of America will cease giving immediate credit for check deposits at the ATM citing "security reasons". The policy, which has been around for 15 years is ending, despite customers being proactively pushed to the ATM to make said deposit. Also, check cashing will be "discouraged" as an alternative as "policies on check cashing will continue to evolve". The tipster said, "As we continue to push direct deposit" (Their Words)

In reality:

It's to keep more money in-house longer

The policy on not trying to cash people's checks coincides with a desire to scale back cash logistics to "save money"

To dissuade people from utilizing checks at Bank of America

To goose people into enrolling into direct deposit when possible (this is a bonus metric on bankers and managers goals)

Those who get paychecks, those working class folks will have to wait at least one day, whereas they could have their money immediately most of the time, and those checks very well could be subjected to holds going forward, which I believe will prompt a lot of the lower-income population of BofA customer to consider leaving, which is really what I believe Bank of America desires.

 I discuss this in great detail.

Any further info employees want to drop off... DM me @bankbetterguy on Twitter, call my VM line at 575-322-4127 or Telegraph App NotoriousBBG

patreon.com/notoriousbanker - Donate to the pod - Help Me Fight Back!!!!

[email protected] - email if you have more info on more locations

575-322-4127 - VM Line.

@bankbetterguy on Twitter - DM ME

Bank of America turns off ATMs at 6pm in black neighborhoods for what they describe as "safety reasons"

https://www.kmov.com/news/bank-of-america-shutting-down-some-atms-early-in-north/article_d815659a-30d2-11ea-8f41-4be1dd20b3aa.html?utm_source=dlvr.it&utm_medium=twitter

This has been the topic I was the most nervous talking about. But a news story from St Louis TV Station KMOV made me decide it needs to be discussed. This has a section in my upcoming book

Here's the thing: Bank of America managers are tasked to thin out the line in the branches, and are even incentivized in their bonuses by it. They call it "digital migration". When you tell a client to go to the ATM, the expectation is they can do it anytime.

Tell that to the folks on 29th and Crenshaw in Los Angeles

Tell that to the folks in North City in St. Louis

Their ATMs close at 6, leaving one of two options: 

To use a non-BofA atm for a fee (plus a $2.50 fee that BofA charges)

Or:

Go to the nearest open ATMs sometimes up to half an hour away...In a white neighborhood, which African-Americans can tell you for obvious reasons, they will not want to go

These are Facts that a Bank tells people, FORCES people to not bank inside a lobby and gives them one less option to do so past dark. It reeks of suffocating people from their money to get them to leave.  It will happen in all places that BofA no longer wants to be. I will also talk about how Crooks will realize they can't rob people at those ATMs and will just read on the screen where TO go to rob someone. Safety can't be a concern unless you CLOSE THEM ALL EVERYWHERE!

 I discuss how they closure of the ATMs is setting a false narrative when St Louis police mention only 1 incident has happened city-wide in the last year. I include portions of a news report from KMOV in the second half of the pod breaking down what is being said by Bank of America and what is said by those interviewed for the story, including commentary on visuals I saw in the piece.

 patreon.com/notoriousbanker - Donate to the pod - Help Me Fight Back!!!!

[email protected] - email if you have more info on more locations

575-322-4127 - VM Line.

@bankbetterguy on Twitter - DM ME

Wells Fargo execs may be facing charges in the next several weeks. The fake account scandal is being discussed and people might be led away in handcuffs. I am excited!

I discuss what it means to even just have a perp walk for these guys, and how I was told how brutal the sales goals were at Wells by old colleagues. I discuss this in detail. Link to article below

https://www.americanbanker.com/news/former-wells-fargo-execs-may-face-criminal-charges-in-coming-weeks

PLUS

I talk about the 8th anniversary of the most interesting week of my BofA career: The week I went to Dallas, TX to train to be a fierce personal banker. I discuss all the non-work stuff like how Bank of America decided that paying 700% more for a plane ticket was ok, despite me finding an amazing deal, and I discuss the food.. Oh, my.. the food. From bland late-night room service, to having to cross the interstate to get dinner, to being forced to go to walmart for bologna sandwiches, it was unique to say the least.

I talk about why I had more than a half dozen "loaded mashed potatoes" one night, to nearly getting written up and having a stern talking to, because I decided to spend fifty cents more on a better milkshake. I'm not kidding.

MY PATREON Page! For as little as $1, you can help James Baca in his fight against big banks. http://patreon.com/NotoriousBanker

Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more! Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

Bank of America has a promotion the next couple of weeks where it will gift you $15 for using Zelle, Mobile Check Deposit and Online Bill Pay. Sounds good, right? 

Well, yes and no.

Bribing you with money in order to get you out of their line is one thing, but in this podcast, I will discuss how they are using it to inflate their online banking numbers to prove they are a "digital bank" in order to lessen more teller roles and close branches. Consider this a push to get old people online to slowly phase out service to them and others where it's needed.

Plus, I recap some of the interesting 2019 stories that Why Your Bank Sucks Covered and a look ahead to an interesting 2020!

MY PATREON Page! For as little as $1, you can help James Baca in his fight against big banks. http://patreon.com/NotoriousBanker

Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more! Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright

Such a unique story. I talk about a subject that can be uncomfy to talk about: Diversity and Banking. 

 I never accused BofA of not hiring a diverse group. Hell, an Indonesian Woman and a woman from Mexico were my first bosses.

 I was always so proud of having a unique support structure with my company. Fifteen years later, Bank of America is spending millions on an ad campaign airing during football to tell you that they hire people from all races, as if we didn't know that already.

 I talk about these twitter posts and commericals and the millions of dollars of spending Bank of America is doing to show you that it really likes other people not like them.

 Cringe-worthy.

 https://twitter.com/BankBetterGuy/status/1204810973808218112?s=20 

https://twitter.com/BankBetterGuy/status/1206661283870756864?s=20

 MY PATREON Page! For as little as $1, you can help James Baca in his fight against big banks. http://patreon.com/NotoriousBanker

 Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

 575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit. 

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more! Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE & Host James B on Twitter @jamesbisright.

How many write-ups did I have with Bank of America in 13 years?

Probably 2 dozen. Although it sounds like I was a problem child, write-ups are done so often at Bank of America to hold down organic advancement based on performance, limit or eliminate quarterly or yearly incentives along with merit wage increases, and just to plain freaking show you who's the boss!

Today's podcast is about an email I got from Mary Webb who asked me about disciplinary action at Bank of America. I answer honestly. I talk about the two write-ups in my time there which were the most ridiculous.

I discuss a fun story where I got a write-up for someone in Dallas, TX 11 hours away losing something that once touched my hands.

I also discuss a ridiculous incident where an insurance scammer faked an injury in my office, sued the bank, and I spent the better part of the day talking with an insurance investigator, missing a mandatory meeting that my manager wouldn't vouch for an excused absence for me. Haha. Fun Stuff.

My advancement to success was stunted before I was 30, and by the time I was 35, I was number one in my market, and fired for no reason and without any write-ups current at the time of termination. Go Figure.

MY PATREON Page!

For as little as $1, you can help James Baca in his fight against big banks.

http://patreon.com/NotoriousBanker

Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more!

Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE

& Host James B on Twitter @jamesbisright.

I am well aware that Bank of America and Wells Fargo knows about my project. How could they not? I have noticed a lot of weird things that Bank of America has done.

But the last couple of weeks, they started this ad push on Twitter. Using influencers who do art, photography, mommy blogs, financial blogs, entrepreneurs, Youtubers, and other things, they are pushing #ad posts to Bank of America potential clients. Using the same robotic scripting, they aren't engaging people and with the help of some commenting by me, it's actually driving my twitter impressions by a lot.

Thank you Bank of America for making me famous with your overspending!!!

I break down some of the hilarious sponsored posts and posters..

BUT BREAKING NEWS:

As I finished this pod, John Stamos, Actor mostly known for "Full House" was hired by Bank of America to do an online banking commercial for Bank of America with Josh Peck of "Drake and Josh" fame.. Bizarre and they have a combined 4 million followers. Time to make me more famous HAHAHA. Here's his tweets:

https://twitter.com/JohnStamos/status/1204229538672021504?s=20

https://twitter.com/JohnStamos/status/1204228656538587136?s=20

MY PATREON Page!

For as little as $1, you can help James Baca in his fight against big banks.

http://patreon.com/NotoriousBanker

Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more!

Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE

& Host James B on Twitter @jamesbisright.

I stumbled on a tweet from a person named Sarah in California on Black Friday. She was railing against the fraud department that told her their investigation of fraud and identity theft which happened across the country would take 60 business days! That's 3 months! 

Someone went into Bank of America Branches in NYC claiming to be her, and cashing checks totaling thousands without an account number, debit card or a teller viewing an ID. I reached out to Sarah, who seemed hesitant to believe I can help. She finally took a chance and talked to me after being stonewalled by Bank of America.

Armed with only the information that BofA supplied her, most of which was blocked out by Sarah for security reasons, I took a look at what happened and in one hour, I saw what the crooks did, and what Bank of America DIDN'T do for their customer. Being an employee in NM, you are cross-trained on everything, because there are no people helping at times, so I taught myself how to pinpoint fraud and honestly when Bank of America is lying and screws customers with these fraud claims. I have 179 people who I've helped since the year started with similar stuff. Bank of America - I paid attention to my training, and will use it to prove you burn your own clients!

I promised Sarah I would get her money back in one week... How about one day!?!? HAHAHA

VIGILANTE CUSTOMER SERVICE GOT HER MONEY LIBERATED, AND SHE GOT AN APOLOGY from Bank of America for what happened. I did what 100 fraud claims analysts couldn't and wouldn't do.. Help Sarah. I am simply the best banker, and BofA, you will regret letting me go. It will continue like this.

THIS IS SARAH'S STORY. LISTEN TO HOW IT UNFOLDED!!!!

https://youtu.be/32ScTb6_KHg

Though it's spelled differently, I've been hearing this damn song in the back of my head since I started my job helping Sarah

VIGILANTE CUSTOMER SERVICE HAS HELPED CLIENTS OF BIG BANKS RECOVER $360,000 THIS YEAR WITH MORE TO COME!!!!

Sarah, Thanks for your trust. We continue on... Fighting for what's good!

James, The Notorious Better Banking Guy

MY PATREON Page!

For as little as $1, you can help James Baca in his fight against big banks.

http://patreon.com/NotoriousBanker

Sponsors [email protected]  - Advertise your business with a growing, cutting edge podcast.

575-322-4127 is our voicemail line to share your bad banking experience. 3 min limit.

Our website http://www.notoriousbanker.com for more info on our podcast, store, sponsorship info and much more!

Visit our Twitter Page @BankBetterGuy -  Bank Advice, humor, observations, deals and  VIGILANTE CUSTOMER SERVICE

& Host James B on Twitter @jamesbisright.