The Notorious Banker

Ever call 1-800-432-1000 with BofA for service, and you literally could bake a wedding cake in that time you waited? You and me both.

With a conversation that started on Twitter with Twitter User aurora_nightly, I discuss the horrible wait times and service that is going on with BofA's customer service on the phone.

I explain how Preferred Customers get to "cut the line" when it comes to phone service. I explain how BofA is treating phone service the same way a high-end nightclub treats VIPs and Regular Folk.

I will tell you why Bank of America doesn't have branches in Alabama and Montana, but their service is coming from there in a call center that is not owned by Bank of America.

I will explain to you why only 20-30 people are handling the bulk of calls for the whole country, and how long wait times actually cause disciplinary action for its associates who have no help or support.

And finally, I will tell you that estimated hold times only work when associates are given tools to help clients, and how the bank's call back feature doesn't work if everyone says, "Screw That, I'm Not Waiting".

It's a podcast that will make you not want to use the phone again.

 Visit our Twitter Page @bankscrewedus and @banksuckspod, Our website www.whyyourbanksucks.com for more info on our podcast, and follow host James B on Twitter @jamesbisright.

View my other projects:

The Banker Dude Podcast www.thebankerdude.com

Real Financial Advice for Real People

Books Coming Soon: "The Banker Dude Presents: Beer Money: Banking and Financial Tips for Today's Modern Man"

"Bank of America Nearly Made Me Homeless (And I Worked There)"

plus my Unnamed "BofA Complaints" Book....

 Bank of America decided to take Merrill Lynch to the back of the barn and put it out of its misery... At least the name that is.

In my latest podcast, I touch on the news that Bank of America is rebranding Merrill Lynch and US Trust and what that means to the average client.

I will also explain that this is merely a better way for bankers to properly indentify wealthy people when they are in the wilds of branches. New names help sort out who is REEEEEALLLLY Important and who isn't worth your time.

Learn about what I would and wouldn't do for $20 (Sounds dirty) and also my feelings on the "multiyear advertising campaign" that this triggered that will kill many many trees.

I also compare Bank of America's product to Natural Light Beer and Whopper Jr's from Burger King. I have a way with words.

 Visit our Twitter Page @bankscrewedus and @banksuckspod, Our website www.whyyourbanksucks.com for more info on our podcast, and follow host James B on Twitter @jamesbisright.

View my other projects:

The Banker Dude Podcast www.thebankerdude.com

Real Financial Advice for Real People

Books Coming Soon: "The Banker Dude Presents: Beer Money: Banking and Financial Tips for Today's Modern Man"

"Bank of America Nearly Made Me Homeless (And I Worked There)"

plus my Unnamed "BofA Complaints" Book....

 Want to buy a house, but hate that pesky talking to people thing?

Bank of America has a deal for you. It's digital mortgage experience will allow you to apply for your mortgage, lock in your rates, and do all the hard work yourself.

Buying a $300,000 house will be as convenient as going to a Walmart self-serve checkout kiosk...Only with higher stakes.

Oh, and there's the whole, de-incentivizing the people trained to walk you through the process, which will lead to a bad experience. Forgot about that.

Learn how the process will not only discriminate against the people who need the most help buying their first house, but essentially alienate them into not doing business with BofA again.

Learn how it's not about quantity, it's about only helping the most valuable home loans possible with this new tool, and learn how your host was both a facilitator to their unethical ways as an employee, and nearly made homeless by Employee Banking's Home Loan "Specialist" and learn about my one and only experience with a Top 5 Bank Executive.

Nearly an hour of craziness, but not nearly as crazy as BofA itself.

 Visit our Twitter Page @bankscrewedus and @banksuckspod, Our website www.whyyourbanksucks.com for more info on our podcast, and follow host James B on Twitter @jamesbisright.

View my other projects:

The Banker Dude Podcast www.thebankerdude.com

Real Financial Advice for Real People

Books Coming Soon: "The Banker Dude Presents: Beer Money: Banking and Financial Tips for Today's Modern Man"

"Bank of America Nearly Made Me Homeless (And I Worked There)"

plus my Unnamed "BofA Complaints" Book....

One month into the Government Shutdown, we have seen some people go above and beyond to help those affected monetarily by the government shutdown. Bank of America and Wells Fargo have also thrown their hat into helping people.

On this episode of Why Your Bank Sucks, hear host James Baca explain why it's a phony gesture meant to drive credit card and home equity loan sales, and why fee waivers are a meaningless gesture when your account is in the negative anyway.

Some resources for this episode. Here is the link for BofA's Government Shutdown Assistance Page:

https://message.bankofamerica.com/shutdown/?cm_sp=EBZ-BAC-Announcement-_-BACAnnouncement-_-AMT2SX3F01_SuperHighlights_Shutdown_Dec18_ctaGovtShutdown

Wells Fargo:

https://www.wellsfargo.com/help/government-shutdown/

Notice how sleek Wells Fargo's URL is compared to the frickin' mess that is BofA. Haha.

 Visit our Twitter Page @bankscrewedus and @banksuckspod, Our website www.whyyourbanksucks.com for more info on our podcast, and follow host James B on Twitter @jamesbisright.

View my other projects:

The Banker Dude Podcast www.thebankerdude.com

Real Financial Advice for Real People

Books Coming Soon: "The Banker Dude Presents: Beer Money: Banking and Financial Tips for Today's Modern Man"

"Bank of America Nearly Made Me Homeless (And I Worked There)"