A crisis psychiatrist for 30 years and former FBI and police hostage negotiation trainer, Dr. Goulston is a now a business advisor, consultant, speaker, trainer, coach, and confidante to CEOs and Board Chairman. In this episode, he talks about two of his books, "Just Listen — Discover the Secret to Getting Through to Absolutely Anyone," which became the top book on listening in the world, and his most recent book, "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life", and provides many invaluable communication tips.