It’s not easy moving into Clinical Documentation Integrity as a new nurse or coding professional.

But now imagine what it’s like if you’re from Maryland. And it’s 2006.

These were pre-ACDIS days, in a state which used APR-DRGs.

In other words, no best practice, little information, and no real community.

But Dawn Diven, Enterprise System Director of Clinical Documentation Improvement for WVU Medicine, is used to taking on difficult challenges—and overcoming them. And she’s got a track record to prove it.

Which you’d never know because she’s also humble and down to earth as they come.

On this episode we discuss: