The Ophthalmology Experience with Guido Piquet

In this episode, Guido Piquet is joined by Amanda Turner, Director of Operations at Austin Retina Associates, who has spent more than a decade growing inside the practice from technician to operational leader. Amanda shares how her team approaches onboarding and training by helping new hires understand the full patient journey and the role each department plays in delivering care. They discuss cross functional onboarding, clinic observation, mission driven training, and how practices can build teams that stay aligned around the patient experience.

Connect with Amanda: https://www.linkedin.com/in/amanda-turner-coe-ocsr-201004175

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Eric Patnode, Head of Sales at GreenMan, who brings deep commercial leadership experience in ophthalmology and a close view into how practices educate cataract patients. Eric shares how his team approaches patient education in a way that helps people understand their options before the consultation gets crowded by confusion or hesitation. They discuss premium IOL conversations, decision confidence, practice workflow, and how better education can help patients move forward with more clarity.

Connect with Eric: https://www.linkedin.com/in/eric-patnode

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Myra Cherchio, CEO of See Vision Eye Institute, who helped build the practice from the ground up with a strong focus on leadership, culture, and patient experience. Myra shares how her team approaches opening a new ophthalmology practice with intention, from shaping the patient journey to building a team that stays aligned across the clinic and surgery center. They discuss intentional leadership, team culture, early growth milestones, and how practice leaders can create a stronger foundation for both the staff and patient experience.

Connect with Myra: https://www.linkedin.com/in/myracherchio

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Sarah Duval, Foundation Program Manager and Communications Liaison at ASCRS, who helps lead Operation Sight while supporting sustainability efforts across ophthalmology. Sarah shares how her team approaches expanding access to charitable cataract care while also advancing more economically and environmentally sustainable practices in healthcare. They discuss barriers to vision correction, the realities of coordinating care for underserved patients, and how practices can think more broadly about access, cost, and long term impact.

Connect with Sarah:

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Nick Sideris, Co-Founder and Managing Director at Patient Pipeline, who has spent more than a decade helping ophthalmology practices grow refractive and premium cataract volume. Nick shares how his team approaches sales coaching inside the consult, with a close focus on the moments where interested patients still leave undecided. They discuss objection handling, counselor training, consult structure, and how practices can improve patient conversion without relying on more marketing spend.

Connect with Nick: https://www.linkedin.com/in/nicksideris/

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Troy Cole, sales coach at LogiCole Consulting, who has spent two decades helping elective surgery practices improve demand, conversion, and patient communication. Troy shares how practices can respond when LASIK interest softens by tightening their messaging, guiding patients with more confidence, and widening the conversation beyond one procedure. They discuss the state of LASIK demand, when to lean harder into RLE and other surgical options, and how teams can adapt their sales approach so fewer interested patients stall out.

Connect with Troy: https://www.linkedin.com/in/troy-cole-18ab515/

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Jenae Wahlberg, Director of Ophthalmology Sales at Nextech Systems, who works closely with practices navigating growth, software adoption, and day to day operational friction. Jenae shares how her team approaches AI in ophthalmology by focusing on broken workflows before flashy automation. They discuss after hours charting, paper superbills, manual copay processes, and how practices can modernize daily operations without making care feel less human.Connect with Jenae: https://www.linkedin.com/in/jenae-wahlberg-3bb5b9a6THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Mike Guelcher, Managing Partner and Co-founder at Prism Consulting Partners, who has spent more than two decades in eyecare leadership, training, physician relationships, and practice growth. Mike shares how his team helps eyecare leaders think through growth, acquisitions, culture, and major practice transitions with more clarity. They discuss leadership development, physician alignment, acquisition readiness, and how practices can protect their culture while making smart decisions about the future

Connect with Mike: https://www.linkedin.com/in/mike-guelcher-1144ab2

THIS EPISODE IS BROUGHT TO YOU BY:

Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com

Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.

Connect with Guido:

• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/

• Mann Eye Institute's Website - https://www.manneye.com

In this episode, Guido Piquet is joined by Bill James, Chief Financial Officer at Talley Eye Institute, who brings more than 25 years of physician practice management experience across multiple specialties, including more than a decade in ophthalmology. Bill shares how his practice uses data analysis, appointment scrubbers, and targeted technology to create safety nets for staff before small issues become bigger operational problems. They discuss custom reporting, workflow safeguards, early AI use in the workplace, and how practices can make smarter decisions while reducing avoidable misses.Connect with Bill: https://www.linkedin.com/in/billjamesatx/ THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com

In Episode 5 of The Ophthalmology Experience Season 3, Michael Kroin joins Guido Piquet to break down what ophthalmology leaders should know before exploring private equity. Michael shares how practice owners can evaluate whether a deal is the right fit, what drives valuation, and why culture, staff impact, and long term alignment matter just as much as financial outcome. If you want to make a smarter decision about growth, succession, or a future transaction, this episode gives you a clear framework for thinking it through.Connect with Michael: https://www.linkedin.com/in/michael-kroin-82054838/THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's LinkedIn - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com