The Ops Experts Club Podcast

SUMMARY:

In this episode of The Ops Experts Club Podcast, Aaron and guest host Drew dive deep into the art of recruiting with special guest Catherine Shue. Catherine shares her hands-on approach to filtering through resumes and LinkedIn profiles, revealing the keywords and experiences she looks for in potential candidates. They discuss the importance of understanding the specific needs of the hiring executive and how Catherine tailors her search to find the perfect match.

Listeners will gain insights into the nuances of recruiting for various roles, the significance of candidates' tenure at previous jobs, and the importance of company culture fit. Catherine also shares some of her most challenging interview experiences and how she adapts her approach to ensure effective communication with candidates.

From identifying red flags in the application process to the value of investing in long-term employee growth, this episode is packed with practical tips and strategies for successful recruitment. Whether you're a hiring manager, recruiter, or job seeker, you'll find valuable takeaways to enhance your approach to the recruitment process.

Join us for an engaging conversation that covers everything from initial screenings to second interviews and the critical onboarding phase, ensuring that you're well-equipped to find and secure the best talent for your team.

Minute by Minute:

0:00 Welcome guest host, Drew and hiring and recruiting

7:19 What Catherine is looking for when it comes to recruiting

15:56 Things to look for in communication

19:55 She's had more than a couple awful experiences

SUMMARY:

In this episode of The Ops Experts Club Podcast, we sit down with Jessica Peavy, the dynamic digital marketing specialist at Unmutable, to explore her diverse journey within the company. From managing book launches and handling marketing strategies to her current role in digital marketing, Jessica shares the evolution of her responsibilities and how she found her sweet spot.

Jessica opens up about the challenges and triumphs of working with family, particularly with her brother and Unmutable's owner, Caleb Peavy. She delves into the nuances of balancing creativity with operational efficiency, setting clear expectations, and maintaining productive client relationships.

We also discuss the art of managing multiple hats in a fast-paced environment and the importance of adaptability in the ever-changing landscape of digital marketing. Jessica offers insights into how Unmutable approaches projects, fosters creativity, and aligns ideas with client goals.

This episode is packed with valuable lessons on the importance of setting boundaries, the power of collaboration, and the significance of continuous learning. Whether you're a digital marketing enthusiast or a project management pro, Jessica's experiences and tips will inspire you to find balance and joy in your professional journey.

Minute by Minute:

0:00 Introduction and welcome Jessica Peavy!

3:23 Ascending from a creative to an operations manager

9:08 This kind of marketing takes the most creativity

18:23 Learning to reign in clients' creative ideas with something more practical

24:08 A piece of advice for starting out Jessica

SUMMARY:

In this engaging episode of The Ops Experts Club Podcast, hosts Aaron, Terryn, and Savannah sit down with Scott, a seasoned operations expert, to delve into his unique professional journey. Scott shares his fascinating story of transitioning from working with renowned leadership guru John Maxwell to partnering with dynamic entrepreneur Pedro Adao.

Discover how Scott navigated these two distinct worlds, driven by a combination of divine guidance and strategic decision-making. He recounts the serendipitous encounters and pivotal moments that shaped his career, including the unexpected way he connected with Pedro and the lessons learned along the way.

Scott emphasizes the importance of embracing challenges, simplifying complexities, and fostering team growth. Listen as he reveals his philosophy on making oneself irreplaceable, then gradually training and empowering others to take over, ultimately ensuring sustainable success for the organization.

Join us for an inspiring conversation that highlights the power of purpose, the value of perseverance, and the impact of thoughtful leadership. Whether you're a seasoned professional or just starting out, Scott's insights are sure to resonate and inspire. Tune in to learn how you too can simplify the complex, build effective teams, and achieve lasting impact in your career.

Minute by Minute:

0:00 Introduction and looking to receive

8:57 John Maxwell and looking for a problem

14:14 Simplify the complex

19:09 Be humble enough to recreate yourself

SUMMARY:

In this inspiring episode of The Ops Experts Club Podcast, hosts Savannah and Terryn dive into the fascinating world of chatbots and AI with RJ Redden, the mastermind behind Black Belt Bots. RJ shares her journey from a young first grader helping kindergartners learn to skate to becoming a renowned expert in leveraging technology to create epic client experiences.

RJ's passion for awakening people to the potential within their grasp shines through as she discusses her early love for connecting people to their dreams and the power of technology. She recounts her first encounter with chatbots, her excitement about AI, and how she combines these tools to help clients create personalized and engaging experiences.

RJ's storytelling takes us on a journey from her childhood, painting a vivid picture of her unique upbringing in a unicorn-painted school bus, to her present-day role as a bridge between visionaries and technical experts. She emphasizes the importance of using imagination and creativity to solve problems and make clients' lives better.

Listeners will gain valuable insights into how RJ approaches her work, the importance of staying curious, and the joy of making technology accessible to everyone. This episode is a must-listen for anyone interested in the intersection of operations, technology, and visionary thinking.

Key Topics Covered:

• RJ's early experiences inspiring and teaching others
• The transformative power of chatbots and AI in marketing and client engagement
• The journey of starting Black Belt Bots and creating impactful solutions
• RJ's unique childhood adventure living in a unicorn-painted school bus
• The importance of being a bridge between visionaries and technical experts
• Overcoming the hurdles of perfectionism in software development
• The role of imagination and creativity in problem-solving
• Making technology accessible and user-friendly for clients

Minute by Minute:

0:00 RJ, a weird niche genius with computers

4:05 But how did she get there?

7:56 Another tool to learn or something to push us forward

9:43 RJ's first chatbot

15:28 A super hero origin story

22:20 Letting go of the perfectionism of development

23:49 To be the bridge of vision and operations

26:25 Serve and invite

27:12 A message for the beginning bot builder

SUMMARY:

In this episode of The Ops Experts Club, Ben and Savannah sit down with Alex Rodriguez, a former educator turned marketing professional. Alex shares her unique journey from teaching to working in a dynamic marketing role, highlighting how the skills she honed in the classroom—such as communication, organization, and adaptability—have seamlessly translated into her new career. The conversation explores the unexpected advantages and challenges educators face when pivoting to different fields, emphasizing the importance of viewing career changes as natural progressions rather than setbacks.

Alex dives into her experiences at Kingdom Real Estate Investors and her current company, discussing how she designs coursework, creates marketing content, and manages brand voice. She also reflects on overcoming imposter syndrome, the vital role of flexibility, and the surprising complexities of social media management.

This episode offers valuable insights for anyone considering a career change, especially educators looking to leverage their teaching skills in new arenas. Join us for an inspiring discussion on the power of pivoting and the diverse applications of an educational background.

Minute by Minute:

0:00 A-Rod from Wuhan back to the states!

5:04 How teaching skills translated into new roles

9:34 Learning I can't do everything

14:34 What is brand voice anyhow?

23:13 Plans to go back to China and some wisdom on chapters and seasons

SUMMARY:

In this exciting episode of The Ops Experts Clubs Podcast, hosts Terryn and Savannah sit down with Kellie Hanno, the dynamic project manager of Manifest U. Kellie shares her unique journey from healthcare to the fast-paced world of real estate media management, offering a treasure trove of insights into startup life and project management.

Join us as Kellie discusses her multifaceted role at Manifest U, a media company serving the brands of real estate moguls Pace Morby and Cody Barton. Learn about the diverse responsibilities she juggles, from developing info products and running memberships to managing customer service and marketing operations.

Kellie dives deep into the tools that keep Manifest U running smoothly, including Kajabi, Kaep, and the strategic shift from Discord to Kajabi's community feature. She also reflects on the essential skills she's transferred from her healthcare background to her current role, emphasizing the importance of clear, concise communication in driving business success.

This episode is packed with valuable advice for anyone involved in startups, project management and more. Whether you're looking for tips on improving customer experience, managing a growing team, or navigating the challenges of a rapidly evolving company, Kellie's experience and insights are sure to inspire and inform.

Tune in for a rich conversation about overcoming hurdles, embracing growth, and the relentless pursuit of creating raving fans in the world of real estate media.

Minute by Minute:

0:00 Introduction and welcome to the show Kellie Hanno

4:51 Working with Kajabi's new platform feature: Community

7:52 The path that Kellie took

10:59 How a startup feels now vs then

17:07 A piece of advice from Kellie today to Kellie 3 years ago

18:38 Has a background in healthcare helping in operations?

SUMMARY:

In this episode of The Ops Experts Club Podcast, we dive into the world of productivity tools, uncovering three gems that can revolutionize your workflow. Join us as we explore OBS Studio, a versatile software ideal for video recording and live streaming, not just for gamers but also for educators and entrepreneurs. Learn how OBS Studio's flexibility and simplicity can enhance your digital content creation and streaming experience.

Next up, we unravel the mysteries of LastPass, a password management tool that simplifies secure password sharing and storage. Discover how LastPass streamlines password management across teams, ensuring efficiency and security without the hassle of manual updates.

Lastly, we introduce Fathom for Zoom, a game-changing meeting recorder that seamlessly captures and organizes meeting transcripts and recordings. Explore how Fathom for Zoom revolutionizes post-meeting workflows, making it effortless to share recordings and extract key insights.

Join us as we uncover the potential of these productivity powerhouses and unlock new levels of efficiency in your daily operations!

Minute by Minute:

0:00 Welcome everyone

2:05 OBS Studio

13:11 Password sharing with LastPass

24:06 Recording meetings with Fathom for Zoom

SUMMARY:

Join hosts Aaron, Terryn, and Ben as they delve into the intricate world of business operations with special guest Josh Bear, the COO of WAG. In this compelling episode of The Ops Experts Club Podcast, Josh offers an insider's perspective on how WAG manages a diverse portfolio of businesses and provides invaluable insights into their innovative approach to entrepreneurship.

The conversation kicks off with Josh providing an overview of WAG's unique business model, which involves managing businesses for clients across various industries. From running Amazon stores to venturing into solar and trucking, WAG serves as the operations team behind these enterprises, allowing clients to leverage their expertise while sharing in the profits.

As Josh shares his journey from the Army to becoming a key figure in the business world, listeners gain a deeper understanding of the strategic decision-making process behind WAG's expansion into new industries. Josh's personal story underscores the importance of adaptability, resilience, and the pursuit of a meaningful legacy in the face of challenges.

Throughout the episode, Josh offers candid insights into the complexities of managing multiple businesses and the importance of proactive leadership. From navigating regulatory hurdles in the trucking industry to leveraging YouTube for business growth, Josh provides practical advice for aspiring entrepreneurs and seasoned professionals alike.

Tune in to gain exclusive insights from one of the industry's brightest minds and discover how WAG is redefining the art of business operations one venture at a time. Don't miss out on this episode of The Ops Experts Club Podcast!

Minute by Minute:

0:00 Introduction

2:32 What is WAG?

5:36 Choosing the different industries that WAG is involved with

8:05 Where to spend time when you work with 17 different companies

9:52 The surprising complexity of the trucking industry

14:24 From Youtube into all of this

SUMMARY:

Join us in this episode of The Ops Experts Clubs Podcast as we delve deep into the world of franchising with industry expert Jon Osterson. With over a decade of experience in non-food franchising, Jon shares invaluable insights and strategies that have proven to be game-changers for entrepreneurs looking to break into the market.

In this conversation, Jon discusses with the team the importance of niche specialization and how it can be a strategic advantage in the competitive landscape. From the challenges of food-related ventures to the allure of non-food franchises, Jon sheds light on why certain industries thrive under franchising models.

With anecdotes and real-world examples, Jon and the hosts explore the dynamics of franchise ownership, including the significance of system adherence and the role of processes in ensuring success. Whether you're a seasoned entrepreneur or someone contemplating franchise ownership, this episode offers practical advice and actionable steps to navigate the franchising journey effectively.

Tune in to discover how franchising can be a lucrative opportunity, the role of systems in business success, and why established franchises hold sway in the eyes of lenders like the SBA. Don't miss out on this insightful discussion that could reshape your approach to entrepreneurship and franchising!

Minute by Minute:

0:00 Intro + welcome Jon Ostenson

4:07 What is non food franchising?

6:10 Growing sectors for franchises

9:32 Profitability concerns in coffee and the food industry as a whole

15:30 How do you get started with owning your first franchise?

17:39 How does it work for entrepreneurs and franchising

21:30 A franchise being something you can run remote

23:19 Systems, the lesson from franchises

25:45 What does good profitability look like for a non food franchise

SUMMARY:

Join us for a captivating follow-up discussion on our recent interview with Gian Lemmi, where we dig deeper into the essence of career growth, adaptability, and the power of embracing failure as a stepping stone to success. In this episode, our hosts unpack key insights from Gian's journey and share personal anecdotes that shed light on the dynamic nature of professional development.

From the importance of building relationships and seizing opportunities to the art of delegation and the evolution of roles within organizations, our hosts explore the multifaceted aspects of career advancement. Drawing parallels between their own experiences and the wisdom gleaned from Dian's story, they emphasize the significance of continuous learning, resilience, and a growth mindset in navigating the ever-changing landscape of the business world.

Through candid reflections and thought-provoking dialogue, listeners are invited to reconsider their approach to career progression and embrace a mindset of adaptability and innovation. Whether you're a seasoned professional or just starting out on your career journey, this episode offers valuable insights and practical strategies for thriving in today's dynamic work environment.

Tune in to gain fresh perspectives on unlocking your full potential and charting a course for success in your professional endeavors.

Minute by Minute:

0:00 Introduction and lessons from our conversation with Gian

10:09 What it means to evolve into a role

17:24 This is a "can do" environment

25:18 Someone who's afraid of failure