In this episode, hosts Grant Evans and Justin Hanna are joined by Will Plummer, CEO of Trust My Group & Repayd, to unpack the realities of travel payments, risk, and the Merchant of Record (MOR) model.
Will shares the philosophy behind his business — why choosing the MOR route over the PayFac model changes the dynamic between merchants, acquirers, and brokers, and how it reframes travel from “high-risk” to high-opportunity when managed correctly.
The conversation dives into why travel has historically been labelled risky — long settlement cycles, cancellations, chargebacks — and how a data-obsessed approach to underwriting, monitoring, and transparency can transform those perceptions. They explore how better data creates stronger alignment between merchants and acquirers, improves pricing, and builds long-term trust in complex verticals.
Looking ahead, the episode examines the evolution of travel payments, embedded models, and where the MOR approach could expand next.
Plus, Will steps up for The Payments Shed’s legendary Shelf of Shame — nominating one thing in payments he’d happily banish forever.
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The Payments Shed Podcast is headline sponsored by ISX Financial.
ISX Financial, delivers a unified ecosystem with multi-currency accounts, online payments, real-time UK and EU transfers and global mass payouts. Within that platform, PaidBy® provides Pay by Bank with real-time settlement notifications, automated reconciliation and integrated refund management. One partner, one integration — helping your business transact with confidence. Learn more at www.isx.financial
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The Payments Shed Podcast is sponsored by Snap Finance UK.
Snap Finance is a flexible point-of-sale finance provider helping consumers spread the cost of essential purchases. They offer transparent repayment options, built around accessibility and real-world affordability, focused on making credit work better for everyday shoppers.
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The Payments Shed Podcast is supported by PCN.
PCN is a boutique recruitment agency rooted in Amsterdam, driven by a singular mission: connecting top talent with industry leaders. PCN specialises in five core pillars — Fintech, Cybersecurity, SaaS, E-Commerce, and Salesforce — backed by a global network across borders.https://teampcn.com/
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Disclaimer. Any views or opinions referenced in this podcast episode are our own, or those of our respective guests, and they do not represent any views, opinions, or statements from our respective employers, or those of our guests. Additionally, any views expressed here are not intended as investment, legal, tax, or financial advice.