Check out this trailer to learn about a brand new healthcare podcast from Salesforce created exclusively for health plans launching this Fall!

Interview with Sean Kennedy, a public sector health, go-to-market lead, and senior interoperability architect at Salesforce. Sean brings over 25 years of health IT experience, talks about interoperability and integrating data and technologies when it comes to safety, care coordination, and public health. He also covers new interoperability legislation for electronic health data and ways to ensure your systems are up to date and compliant.

Technology – and now, the pandemic – have accelerated consumer expectations across all industries. What does that mean for payors? Joe Pulice, a payor go-to-market lead with nearly 30 years of experience, including at Molina, United Healthcare, and Cigna, discusses how to transform the member experience by facilitating omnichannel engagement, sharing records in safe and specific ways, and tracking member preferences.

Medicare, Medicaid, and social determinants of health are hot topics right now. Dr. Sindhu Pandit, a practicing physical medicine and rehabilitation physician and clinical advisor at Salesforce, gives her perspective on how payors can help patients through physical and behavioral barriers to healthcare e.g. fear of healthcare facilities due to COVID-19. She dives into ways to tailor communications, promote digital literacy, and empower members to take control of their health.

Kevin Riley, senior vice president for healthcare and life sciences at Salesforce, discusses how payors can increase consumer loyalty with robust digital engagement. He offers use cases and strategies for engaging members with varying degrees of digital literacy. He also speaks about the value of self-guided care and the potential for artificial intelligence (AI) to influence positive member and business outcomes.

This episode features Dr. Barry Chaiken, clinical lead at Tableau with over 20 years of public health and healthcare industry experience. Dr. Chaiken addresses the difficulties of calculating medical loss ratios and acknowledges the myriad “unknowns” for payors’ expenses over the coming year or two. He gives a lesson on predictive analytics and offers advice on how to create a culture of data to improve outcomes.

Payors face unique challenges when it comes to reopening. In this episode, DJ Stojsavljevic, director of Payor Strategy, provides a phased approach that keeps employees and members safe and informed. Expect an in-depth discussion on contact tracing and emergency response management, employee wellness and assessment, and shift management with Work.com solutions.

William Masson, Product Leader at Clover Health, a Medicare advantage health plan, shares how the organization thrives as a technology-first healthcare company. He shares how being on a unified platform has enabled Clover to break down data silos, connect systems, and increase agility enterprise wide to better serve its members. Additionally, he sheds light on how Clover was able to quickly deploy various solutions, including a mail-order prescription delivery system, nurse practitioner hotline, and telemedicine service with Salesforce during the COVID-19 crisis to keep members safe and healthy.

Dr. Greg McDavitt, a practicing emergency care physician and Clinical Director of Global Healthcare and Life Sciences, joins the podcast to talk about better virtual care. He discusses why telehealth does not always equal virtual care, and ways to bolster care with remote monitoring, medication management, teletherapy, and patient education and adherence. He covers the pros and cons and how payors can set themselves up for success operationally to meet the demand.